Job Description
Digital & Tech
Store
London Support Office
Location
London, Greater London
Contract type
Temporary
Position type
Full Time
Salary
Competitive + Benefits
Closing date: 8th May 2026
Intro
About the role
Meet the Team
People Stories
Make Your Mark
Colleague Networks
Benefits
How to Apply
How We Hire
Everyone is welcome at M&S. No exceptions. It’s your background, abilities and differences that make you, uniquely you. And when you’re part of M&S, that individuality has the potential to make waves.
About the role
This section tells you all you need to know about the position and its responsibilities, outlining everything we hope to see in a successful candidate.
All the details
What's in it for me?
Working at M&S means being part of something bigger - helping to deliver quality, value and service to millions of customers every day. We’re inclusive, fast-moving and always evolving, with a strong sense of purpose and a focus on doing the right thing.Here are just a few of the benefits that make working here even more rewarding:· 20% colleague discount on all M&S products and many third-party brands for you and someone in your household, available once you’ve completed your probation· Competitive holiday allowance with the option to buy more· Discretionary bonus schemes linked to your performance and ours · Strong pension and life assurance to help plan for the future· Tailored induction and training to support your development from day one· Exclusive perks and savings through our M&S Choices portal· Market-leading family policies, including parental, adoption and neonatal leave· 24/7 wellbeing support, including virtual GP access and mental health services· One paid volunteer day a year to support a cause that matters to you
What you'll do
You'll be responsible for writing onsite copy for our UK and IE sites, including inspiring long form content, buying guides and short form copy for use across the site including landing pages, email and press releases for digital PR. Showcasing and direct customers to M&S product based on the commercial and campaign priorities of the business.
To ensure that all content produced has SEO considered
To keep in contact and build relationships with the wider teams and stay up to date with upcoming campaigns, products, design themes and business priorities, and to use this information to help inform content planning
Ensure that all rich content creates seamless customer journeys and is mindful of all other creative content the M&S customer might consume
Responsible for the end-to-end production of inspirational long form content from idea generation to launching online
To use analytics reports to help judge the performance of content and inform future content proposals
What you'll do
Digital editorial experience and ability to write and produce engaging content with a commercial focus both long and short form
Copy writing skills across editorial and commercial content with a digital focus and consideration of SEO
Knowledge of trends and developments in product areas
Ability to work to deadlines and manage multiple projects and to react quickly to changing priorities
A sound knowledge of SEO and the relationship of this to content
Commercial understanding and working to buying and marketing critical paths
Experience of working across multiple teams and business areas to achieve the overall business strategy
Ability to develop relationships with appropriate areas and stakeholders
Ability to work with reactionary trading changes, resulting in prioritising workload
Knowledge of competitors and what gold standard content looks like
Confident in analysing and reporting information and use analytics tools such as Adobe and Contentsquare
Experience in using Content Management and image systems, namely Contentful and Photoshop
Everyone's Welcome
We are ambitious about the future of retail. We’re disrupting, innovating and leading the industry into a more conscientious, inspiring digital era. We’re transforming how we work together and offering our most exciting opportunities yet. Marks & Spencer strives to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make change happen.
We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together.If you feel you'd benefit from any support or reasonable adjustments during any stage of the recruitment process, please don’t hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process.
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Meet the Team
Being an in-person business
We're at our best when we're close to customers, and for many of us at M&S, that means working in store every day.
To stay close to customers, our support teams are in the office three days a week as we believe that skills are developed through collaboration, and that spending time together makes us more creative and connected. It also means we can solve problems as soon as they arise, learn and grow as a team, build trust, and get closer to our colleagues.
Deepak
Halford
Janak
Deepak
Halford
Janak
Deepak
Halford
Janak
At M&S, we have Data Scientists, Analysts, and Technical Product Managers, who all share a genuine passion for harnessing data to improve people’s lives. And we’re in a unique position where we can actually help many different kinds of people, from our customers to our colleagues in store and in our support centre.
Deepak (He / Him) | Data Scientist Read full story
Being in third-party brands, working on things M&S hasn’t done before… that plays to my sweet spot. I’ve worked in many organisations throughout my career, and it’s rare to see such cause and effect in your work. The way we’re structured means you’re encouraged to solve problems and you have the autonomy to make progress quickly.
Halford (He / Him) | Head of Technical Program Management Read full story
I think all engineers just love solving puzzles and problems. At M&S, we’re constantly learning new things, whether it’s mastering Swift UI or understanding how customers interact with technology. But this is also a business that listens to engineers and values what we bring to the table. That’s different, believe me.
Janak (He / Him) | Staff iOS Engineer Read full story
At M&S, we have Data Scientists, Analysts, and Technical Product Managers, who all share a genuine passion for harnessing data to improve people’s lives. And we’re in a unique position where we can actually help many different kinds of people, from our customers to our colleagues in store and in our support centre.
Deepak (He / Him) | Data Scientist Read full story
Being in third-party brands, working on things M&S hasn’t done before… that plays to my sweet spot. I’ve worked in many organisations throughout my career, and it’s rare to see such cause and effect in your work. The way we’re structured means you’re encouraged to solve problems and you have the autonomy to make progress quickly.
Halford (He / Him) | Head of Technical Program Management Read full story
I think all engineers just love solving puzzles and problems. At M&S, we’re constantly learning new things, whether it’s mastering Swift UI or understanding how customers interact with technology. But this is also a business that listens to engineers and values what we bring to the table. That’s different, believe me.
Janak (He / Him) | Staff iOS Engineer Read full story
At M&S, we have Data Scientists, Analysts, and Technical Product Managers, who all share a genuine passion for harnessing data to improve people’s lives. And we’re in a unique position where we can actually help many different kinds of people, from our customers to our colleagues in store and in our support centre.
Deepak (He / Him) | Data Scientist Read full story
Being in third-party brands, working on things M&S hasn’t done before… that plays to my sweet spot. I’ve worked in many organisations throughout my career, and it’s rare to see such cause and effect in your work. The way we’re structured means you’re encouraged to solve problems and you have the autonomy to make progress quickly.
Halford (He / Him) | Head of Technical Program Management Read full story
I think all engineers just love solving puzzles and problems. At M&S, we’re constantly learning new things, whether it’s mastering Swift UI or understanding how customers interact with technology. But this is also a business that listens to engineers and values what we bring to the table. That’s different, believe me.
Janak (He / Him) | Staff iOS Engineer Read full story
End of quote slider carousel
Make Your Mark
Upcoming projects
Take part in our M&S Digital & Tech team days. Grow your digital and data skills through our BEAM Academy. Or challenge yourself at one of our business-wide hackathons. We also partner with Women in Data, Databricks and Cajigo to increase opportunities for women in digital and data.
Opportunities to be heard
Your voice and your ideas matter here. Our 8 colleague networks are places to find support, listen to each other and encourage debate. You can pitch ideas ‘Straight to Stuart’, our CEO, or get involved in our BIG (Business involvement Group).
Colleague Networks
We want you to feel supported, no matter what.
Cancer Network
Fostering a supportive and inclusive workplace culture, addressing stigma, providing guidance and raising awareness to empower and assist colleagues affected by cancer.
Health and Wellbeing Network
Providing a safe space for colleagues with all types of health conditions or disabilities and supporting with business initiatives to ensure our stores are truly accessible for our customers.
Culture and Heritage Network
Raising awareness of various religions and cultures through events and comms, to educate others and better represent our M&S colleagues and customers.
LGBTQ+ Network
Proactively representing LGBTQ+ issues and opportunities to deliver a truly inclusive place to work and shop for our colleagues and customers.
Menopause Network
Initiating and encouraging open conversations about menopause by offering support and sharing experiences.
Gender Equality Network
Addressing gender-related challenges, raising awareness, and driving action to ensure equal opportunities for all.
Family & Carers Network
A support network for parents and carers, offering a space for colleagues to share experiences, exchange ideas, and access useful resources.
Forces Community Network
Supporting colleagues connected to the Armed Forces, aiding their transition to civilian life, and ensuring that they thrive in the workplace.
Cancer Network
Fostering a supportive and inclusive workplace culture, addressing stigma, providing guidance and raising awareness to empower and assist colleagues affected by cancer.
Health and Wellbeing Network
Providing a safe space for colleagues with all types of health conditions or disabilities and supporting with business initiatives to ensure our stores are truly accessible for our customers.
Culture and Heritage Network
Raising awareness of various religions and cultures through events and comms, to educate others and better represent our M&S colleagues and customers.
LGBTQ+ Network
Proactively representing LGBTQ+ issues and opportunities to deliver a truly inclusive place to work and shop for our colleagues and customers.
Menopause Network
Initiating and encouraging open conversations about menopause by offering support and sharing experiences.
Gender Equality Network
Addressing gender-related challenges, raising awareness, and driving action to ensure equal opportunities for all.
Family & Carers Network
A support network for parents and carers, offering a space for colleagues to share experiences, exchange ideas, and access useful resources.
Forces Community Network
Supporting colleagues connected to the Armed Forces, aiding their transition to civilian life, and ensuring that they thrive in the workplace.
Cancer Network
Fostering a supportive and inclusive workplace culture, addressing stigma, providing guidance and raising awareness to empower and assist colleagues affected by cancer.
Health and Wellbeing Network
Providing a safe space for colleagues with all types of health conditions or disabilities and supporting with business initiatives to ensure our stores are truly accessible for our customers.
Culture and Heritage Network
Raising awareness of various religions and cultures through events and comms, to educate others and better represent our M&S colleagues and customers.
LGBTQ+ Network
Proactively representing LGBTQ+ issues and opportunities to deliver a truly inclusive place to work and shop for our colleagues and customers.
Menopause Network
Initiating and encouraging open conversations about menopause by offering support and sharing experiences.
Gender Equality Network
Addressing gender-related challenges, raising awareness, and driving action to ensure equal opportunities for all.
Family & Carers Network
A support network for parents and carers, offering a space for colleagues to share experiences, exchange ideas, and access useful resources.
Forces Community Network
Supporting colleagues connected to the Armed Forces, aiding their transition to civilian life, and ensuring that they thrive in the workplace.
End of slider Colleague Networks carousel
Benefits
Wellbeing hub
Get access to resources to support your wellbeing, including a free virtual GP service.
Wellbeing hub
Wellbeing hub
Get access to resources to support your wellbeing, including a free virtual GP service.
Giving back
Giving back
Support your favourite charities by donating through your pay or even volunteering for them.
Pay
Pay
Earn a competitive salary.
Colleague discount
Colleague discount
After completing your probation period, you'll receive 20% colleague discount across all M&S products and many of our third-party brands for you and a member of your household.
Please note only contracts of more than 12 weeks are eligible for this benefit.
Time off
Time off
Competitive holiday entitlement with the potential to buy extra holiday days.
Bonus
Bonus
We have discretionary bonus schemes depending on your role and our business performance.
Life assurance
Life assurance
Get cover for twice your salary up to age 70 (double with our Pension Plan).
Workplace savings
Workplace savings
We’ll help you save through our Pension Savings Plan, Share Buy and Sharesave schemes.
My Choices
My Choices
Save on everyday costs through discounts and offers and get access to great health benefits.
Cycle to work
Cycle to work
Bike/accessory hire with Cycle to Work and save on tax and national insurance.
Smart tech
Smart tech
Buy the latest technology with interest-free financing directly from your salary.
Family friendly policy
Family friendly policy
Industry-leading maternity, paternity, adoption and neo-natal policies, providing support and flexibility for you and your family.
Wellbeing hub
Giving back
Pay
Colleague discount
Time off
Bonus
Life assurance
Workplace savings
My Choices
Cycle to work
Smart tech
Family friendly policy
How to Apply
Here’s what to expect at each stage of the application process. This can change depending on the role you’ve applied to. If you need any reasonable adjustments made at any stage, let us know and we can help.
Send us your application
Fill in our short application form and hit submit.
Online assessment
Depending on the role you are applying for, you may be invited to do an assessment. Your Talent Acquisition Partner will guide and inform you along the way.
Interview
We'll invite you to join us for an interview. This could be remote or in person. Here, we'll ask you some role based technical questions and examine the behaviours we're looking for.
Decision
After we’ve made our decision, we’ll be in touch. If you’ve been successful, we’ll officially invite you to join the team and let you know the next steps.
💡 Quick Summary
Seeking a career-building opportunity? The Content Editor position is now open for candidates interested in the Video Editor Jobs sector. This role in London offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Video Editor Jobs is a plus.
