Contract Call Center Support Agent (Non-Voice) with CountriTech (Remote)

About the Organisation: CountriTech is one of India’s few back-office companies committed to helping customers achieve exceptional goals by becoming an extension of their team. The company works where the talent is, broadening its scope and talent pool. About the Job: CountriTech is hiring a Remote Contract Call Center Support Agent (Non-Voice) to join their team. This role is fully remote and requires working night shifts. Candidates must use their own laptop and have a stable internet connection. Eligibility: Personal laptop and high-speed internet connection are mandatory. Strong verbal communication skills in English. Prior call center or customer support experience will be an advantage. Availability to work during scheduled night shifts. Must not be engaged in any other professional employment during the contractual period. Strong interpersonal skills with the ability to remain composed under pressure. Role and Responsibilities: Manage inbound and outbound customer calls with professionalism and courtesy. Deliver accurate information, address inquiries, and resolve concerns to ensure customer satisfaction. Maintain detailed and accurate records of customer interactions in the system. Adhere to company policies, call scripts, and established quality standards. Identify and escalate issues that require specialized support or resolution. We are solely providing this information for dissemination and wish to clarify that we are not affiliated with the organization.