Company Description

WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.

We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees. Our global footprint spans 16 countries with 61 delivery centers worldwide including in China, Costa Rica, India, the Philippines, Poland, Romania, South Africa, Spain, Sri Lanka, Turkey, United Kingdom and the United States.

Job Description
• Ability to work flexible schedules including shift hours between 10:00 pm to 7:00 am
• Should be Capable of resolving concerns and queries raised by employees
• Ability to help manage team productivity to achieve service levels
• Assist with handling escalated issues and taking such calls when the need arises
• Able to manage queue work and assist Supervisor as needed
• Other related duties as assigned

Qualifications

12th or Graduate

Completion of high school and/or higher level of education

Additional Information
• Excellent interpersonal, written, and presentation skills, including the ability to handle interactions with team members and various internal departments in a professional manner.
• Ability to work in a fast-paced and structured environment
• Computer literate ability to work on PC for extended hours MS Word/Excel applications
• Possess effective analytical/problem-solving skills
• Computer experience required
• Strong interpersonal and communication skills