Cactus Life Sciences (cactuslifesciences.com) is a leading medical communication company headquartered in Princeton, NJ, with nine global offices. Its expertise lies in delivering scientific content across the product lifecycle with a focus on science, innovation, and efficiency. The company specializes in providing impactful medical strategy, custom operational models, content development and dissemination, and promotion of patient inclusion for biopharmaceutical organizations. Cactus Life Sciences’ scalable solutions cater to the challenges encountered in product development, guiding brands, and organizations towards their future objectives. With a client-centric approach, the company prioritizes understanding their evolving needs and technology trends to drive its growth. Cactus Life Sciences is a subsidiary of Cactus Communications (cactusglobal.com/), a leading science communication and technology company.

Please note: We are a remote-first organization so you can work from anywhere in India. You may be required to travel to our Mumbai office based on business requirements or for company/team events.

As a Customer Service Operations Specialist, you will play a pivotal role in ensuring the seamless execution and management of ongoing projects. By supporting Account Managers and effectively communicating with clients, you will be essential to our success. This position requires proficiency in both business Japanese and English to handle client interactions and internal communications effortlessly.

You will be the vital bridge between our clients and internal teams, ensuring clear communication and efficient project management. Join us and make a significant impact in a dynamic and rewarding environment!

Responsibilities
• Support Account Managers in managing ongoing projects.
• Handle client queries in business Japanese, translating and updating internal teams in English for seamless communication.
• Build strong client relationships by understanding their needs and providing tailored service options.
• Prepare service quotations and manage timely invoice submissions according to contracts.
• Accurately understand and convey customer expectations to the team, mitigating risks and miscommunications.
• Identify and implement improvements in services, processes, and systems.

Qualifications And Prerequisites
• N1 level Japanese certification, reflecting advanced language proficiency.
• 2-4 years of experience in a client-facing role, preferably in sales or client services; experience in Life Sciences is a plus.
• Advanced skills in MS Office, especially in Word and Excel.
• Strong communication and organizational abilities, ensuring clear and efficient client interactions.
• Proven adaptability to changing business needs, maintaining effectiveness in dynamic environments.

Additional Information

CACTUS is a company powered by its inclusive community spirit. We're a melting pot of perspectives, breaking down barriers between different styles of thought to democratize access to scientific knowledge.

At CACTUS, there's opportunity for growth around every corner. You are encouraged to experiment, challenge yourself, stretch your capabilities, and take risks. If you are interested in building products that move innovation forward, then a career with us will sound like your jam. At CACTUS, you’ll discover the true extent of what’s possible through AI, have the autonomy to shape your career, embrace an accelerate-from-anywhere lifestyle, and make an impact.

At the heart of everything are our researchers - we help enable their success, and every move we make is about creating a positive impact in the world of science.

Together we,

Power research. Empower people.

About CACTUS

Cactus Communications is a science communication and technology company. We specialize in AI products and solutions that improve how research gets funded, published, communicated, and discovered. We offer editorial, translation, education, and training solutions for researchers; strategic and tactical scientific content solutions to global life science organizations; AI-powered scholarly publishing products for journals and researchers; and solutions for science dissemination and engagement with peers, public, and policymakers for wider research outreach. We have offices in London, Princeton, Singapore, Beijing, Shanghai, Tokyo, Seoul, and Mumbai; a global workforce of over 3,000 experts; and customers from over 190 countries.

Awards and Recognition
• Cactus Communications has consistently ranked among the top 20 on the global list of the Top 100 Companies for Telecommute Jobs since 2016.
• Recognised as ‘Employers of the Future’ two years in a row in 2023 and 2022, in a study by LeadUp Universe, Fortune India and Work Universe
• Recognised as One of India’s Top 100 best Workplaces for Women by Great Place To Work® in 2022
• Winner of ‘Best Innovation Leveraging AI Services’ at AWS AI Conclave 2022
• Recognized as one of the Best Companies for Millennials 2019 by Times Ascent and Learning & Organisation Development Roundtable
• Emerged as one of India’s Top 10 Safe Workplaces for Women in a survey conducted by Rainmaker in 2019
• Ranked #1 among India’s Great Mid-Size Workplaces by Great Place to Work® Institute in 2017