Job Description
Full job description
The world isn’t standing still, and neither is ATS Life Sciences - We don’t follow the trends. We set them!
Are you interested in being part of a team that makes a difference? Join our growing ATS Life Sciences Systems team a division of ATS Corporation, a publicly traded global enterprise with a proud history, we are helping advance the future with our factory-wide automation solutions. Within Life Sciences Systems, what we do matters – we custom design, build and service critical automated solutions for medical device and pharmaceutical companies. We are dedicated to assisting our customers in improving the quality of life for people around the world. When there is no room for error, and product failure is not an option, leading life sciences companies trust us to resolve their production challenges.
Job Description
The Field Service Representative (Controls) will be responsible for design, development, troubleshooting, and documentation of complete control programs for custom automation equipment. Programming of control systems using PLC’s, PC’s, servo drives, robots, and other more specialized controllers is a requirement. Skilled in troubleshooting of electrical controls and mechanical mechanisms. Need for good organization skills as wells as self-discipline, working well with minimal supervision. FSR’s will be rotated through periods where they will be performing services work, and periods where they will be integrated into our system build process where they will develop deeper knowledge of specific systems to become subject matter experts to support our customers throughout the life cycle of their systems.
RESPONSIBILITIES INCLUDE:
Develop and program software (PLC and/or PC based) specific to customer requirements.
Troubleshoot controls and electrical equipment at the customer’s facility and make the necessary adjustments to bring equipment up to running status.
Report and correct abnormal equipment conditions and inaccurate actions by customer staff.
Required to work independently or as part of a team.
Ensure alignment of customer objectives with on-site work plan.
Support developing operating and troubleshooting knowledge of the operations team.
Review/suggest additional tools or equipment necessary to better operate or maintain customer equipment.
Make recommendations to repair/replace only items that require repair/replacement.
Travel to both domestic and international customer locations for long and short-term support.
Lead on-site team and liase with customer and ATS Project Manager.
Coordinate third party vendors and assist to resolve technical issues as required.
Complete detailed Service Report for the services provided on a daily/weekly basis. Ensure customer issues have been resolved through follow-up communication and project/case closure if required.
Be available to be on call on a rotational basis.
Communicate with internal and external customers to understand needs and support resources and solutions accordingly.
Facilitate warranty/non-warranty claims with the customer.
Takes initiative, innovative, and has a keen attention to detail
Ability to work effectively in fast paced multitasking environment with plant engineers, external vendors, operators, and management to manage project and assignment.
During integration into Systems build you’ll be required to perform all duties outlined in our Control Systems Software Designer Job descriptions
Must be willing to travel to customer sites.
Travel is typical 50 to 60%, but there could be periods of higher travel requests during service rotations per year
You will be expected to set an example of company culture with integrity and professional competence. Adhere to all established procedures as defined by ATS Quality Procedures, Process Flows, Work Instructions, Policies, and the Employee Expectations
Travel Benefits:
Paid Travel time
Per diem pay
Extra hours while traveling, high overtime potential
Collect your Airline and hotel points
Qualifications
Education:
A post-secondary diploma or degree specializing in programming/electrical engineering or equivalent. Database/Robot/Vision experience is an asset.
Experience:
A minimum of four years of experience in a hands-on automation/control’s environment. 3+ years of experience programming Programmable Logic Controllers (PLC), and Human/Machine Interfaces (HMI) using Allen Bradley or Siemens software.
The successful candidate is a good communicator, displays professionalism and has well-developed interpersonal skills with the ability to work with all levels of customer and ATS management in a multi-disciplined engineering environment under pressure. An excellent understanding of pneumatic, electrical, and multiple controls systems, along with the ability to read drawings, reference manuals and systems instruction guides is essential. Must have experience and be proficient with Microsoft Word and Excel. Individual must have the ability to quickly gain knowledge to readily troubleshoot systems.
If you're excited about this role, but do not meet all the qualifications listed above, you are still encouraged to apply
Why YOU should join our ATS Life Sciences Systems team:
We value our PEOPLE - The foundation of a great company is having the best team which is why we continuously work to develop, engage, empower and energize our people. The best people want to work with the best team - the best teams are diverse and inclusive teams.
What we do MATTERS - our Life Sciences projects contribute to improving the lives of people around the world! ATS has made a commitment to be carbon neutral by 2030!
INNOVATION and PROBLEM SOLVING is at our core - Our pursuit of continuous improvement in everything we do. Our focus is on building diverse teams, stimulating innovation by challenging conventional thinking, encouraging fresh ideas and promoting creative problem-solving
We prioritize internal GROWTH & DEVELOPMENT - ATS offers endless opportunities for professional growth and development – with a tuition reimbursement program, individual development programs and a commitment to promoting from within - there is space for you to grow your career at ATS!
We offer COMPETITIVE Total Rewards - Competitive starting salaries, overtime pay eligibility, paid vacation, Employee Incentive Bonus program, comprehensive health and dental benefits including Lifestyle Spending Account, 5% RRSP matching program and optional Employee Share Purchase Program
A place to BELONG: We celebrate our differences and ensure that all employees have equal opportunities for growth and development. We believe that diversity of thought, background, and experiences is essential for our success and innovation.
ATS is in compliance with the Accessibility for Ontarians with Disability Act (AODA), 2005 and will, upon request, assist those who may require specific accommodations due to a personal disability. We would ask that those who require assistance to notify our offices as soon as possible if accommodation is necessary
The world isn’t standing still, and neither is ATS Life Sciences - We don’t follow the trends. We set them!
Are you interested in being part of a team that makes a difference? Join our growing ATS Life Sciences Systems team a division of ATS Corporation, a publicly traded global enterprise with a proud history, we are helping advance the future with our factory-wide automation solutions. Within Life Sciences Systems, what we do matters – we custom design, build and service critical automated solutions for medical device and pharmaceutical companies. We are dedicated to assisting our customers in improving the quality of life for people around the world. When there is no room for error, and product failure is not an option, leading life sciences companies trust us to resolve their production challenges.
Job Description
The Field Service Representative (Controls) will be responsible for design, development, troubleshooting, and documentation of complete control programs for custom automation equipment. Programming of control systems using PLC’s, PC’s, servo drives, robots, and other more specialized controllers is a requirement. Skilled in troubleshooting of electrical controls and mechanical mechanisms. Need for good organization skills as wells as self-discipline, working well with minimal supervision. FSR’s will be rotated through periods where they will be performing services work, and periods where they will be integrated into our system build process where they will develop deeper knowledge of specific systems to become subject matter experts to support our customers throughout the life cycle of their systems.
RESPONSIBILITIES INCLUDE:
Develop and program software (PLC and/or PC based) specific to customer requirements.
Troubleshoot controls and electrical equipment at the customer’s facility and make the necessary adjustments to bring equipment up to running status.
Report and correct abnormal equipment conditions and inaccurate actions by customer staff.
Required to work independently or as part of a team.
Ensure alignment of customer objectives with on-site work plan.
Support developing operating and troubleshooting knowledge of the operations team.
Review/suggest additional tools or equipment necessary to better operate or maintain customer equipment.
Make recommendations to repair/replace only items that require repair/replacement.
Travel to both domestic and international customer locations for long and short-term support.
Lead on-site team and liase with customer and ATS Project Manager.
Coordinate third party vendors and assist to resolve technical issues as required.
Complete detailed Service Report for the services provided on a daily/weekly basis. Ensure customer issues have been resolved through follow-up communication and project/case closure if required.
Be available to be on call on a rotational basis.
Communicate with internal and external customers to understand needs and support resources and solutions accordingly.
Facilitate warranty/non-warranty claims with the customer.
Takes initiative, innovative, and has a keen attention to detail
Ability to work effectively in fast paced multitasking environment with plant engineers, external vendors, operators, and management to manage project and assignment.
During integration into Systems build you’ll be required to perform all duties outlined in our Control Systems Software Designer Job descriptions
Must be willing to travel to customer sites.
Travel is typical 50 to 60%, but there could be periods of higher travel requests during service rotations per year
You will be expected to set an example of company culture with integrity and professional competence. Adhere to all established procedures as defined by ATS Quality Procedures, Process Flows, Work Instructions, Policies, and the Employee Expectations
Travel Benefits:
Paid Travel time
Per diem pay
Extra hours while traveling, high overtime potential
Collect your Airline and hotel points
Qualifications
Education:
A post-secondary diploma or degree specializing in programming/electrical engineering or equivalent. Database/Robot/Vision experience is an asset.
Experience:
A minimum of four years of experience in a hands-on automation/control’s environment. 3+ years of experience programming Programmable Logic Controllers (PLC), and Human/Machine Interfaces (HMI) using Allen Bradley or Siemens software.
The successful candidate is a good communicator, displays professionalism and has well-developed interpersonal skills with the ability to work with all levels of customer and ATS management in a multi-disciplined engineering environment under pressure. An excellent understanding of pneumatic, electrical, and multiple controls systems, along with the ability to read drawings, reference manuals and systems instruction guides is essential. Must have experience and be proficient with Microsoft Word and Excel. Individual must have the ability to quickly gain knowledge to readily troubleshoot systems.
If you're excited about this role, but do not meet all the qualifications listed above, you are still encouraged to apply
Why YOU should join our ATS Life Sciences Systems team:
We value our PEOPLE - The foundation of a great company is having the best team which is why we continuously work to develop, engage, empower and energize our people. The best people want to work with the best team - the best teams are diverse and inclusive teams.
What we do MATTERS - our Life Sciences projects contribute to improving the lives of people around the world! ATS has made a commitment to be carbon neutral by 2030!
INNOVATION and PROBLEM SOLVING is at our core - Our pursuit of continuous improvement in everything we do. Our focus is on building diverse teams, stimulating innovation by challenging conventional thinking, encouraging fresh ideas and promoting creative problem-solving
We prioritize internal GROWTH & DEVELOPMENT - ATS offers endless opportunities for professional growth and development – with a tuition reimbursement program, individual development programs and a commitment to promoting from within - there is space for you to grow your career at ATS!
We offer COMPETITIVE Total Rewards - Competitive starting salaries, overtime pay eligibility, paid vacation, Employee Incentive Bonus program, comprehensive health and dental benefits including Lifestyle Spending Account, 5% RRSP matching program and optional Employee Share Purchase Program
A place to BELONG: We celebrate our differences and ensure that all employees have equal opportunities for growth and development. We believe that diversity of thought, background, and experiences is essential for our success and innovation.
ATS is in compliance with the Accessibility for Ontarians with Disability Act (AODA), 2005 and will, upon request, assist those who may require specific accommodations due to a personal disability. We would ask that those who require assistance to notify our offices as soon as possible if accommodation is necessary
💡 Quick Summary
Seeking a career-building opportunity? The Control Systems Engineering - Field Service position is now open for candidates interested in the IT Engineer & Developer Jobs sector. This role in Cambridge offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in IT Engineer & Developer Jobs is a plus.
