Controls Technician, APAC Controls Deployment & Service

DESCRIPTION
AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.

You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

The Data Center Capacity Delivery Asia-Pacific Controls Deployment and Service (DCCD APAC CDS) team delivers and services the control systems which monitor and ensure the health of our data centers. APAC CDS’ mission is to safely provide our customers with the unmatched reliability, security, and performance that AWS is known for. APAC CDS covers three core disciplines of controls deployments, projects, and service, with five additional supporting disciplines in colocated controls, systems, fleet, on-call support, and governance.

As Amazonians, we work in a competitive environment. Our customers are always beautifully, wonderfully dissatisfied. Being successful in our roles is not just about doing our jobs well, but also evolving and innovating. Change is the only constant, and applies to our customers, our roles, our team organization, our tools, and our mechanisms.

To be successful in this team, you will also have:
Ability to thrive at the pace and scale of Amazon
Ability to work independently and manage multiple competing priorities
Ability and willingness to collaborate with peers around the globe, which may involve some participation in meetings at odd hours
Ability and willingness to travel domestically or globally as and when needed
Controls Deployment & Service (CDS) Technicians support data center building automation systems, including Building Management Systems (BMS) and Electrical Power Monitoring Systems (EPMS). In this role, you will deploy and service these critical systems to ensure optimal data center health and performance.

Your responsibilities include deploying new BMS or EPMS installations during data center construction, upgrading existing Amazon-owned or leased facilities, and implementing Amazon hardware in colocated environments. You'll also provide regional servicing expertise to our fleet or data centers in your region, and occasionally support global operations.

Success in this position requires effective collaboration with multiple Amazon teams, including Construction, Commissioning, Critical Projects, Data Center Operations, Procurement, Program Management, Design, and Engineering teams. You'll maintain strong vendor relationships that drive successful deployments and operations.

Key job responsibilities
Deploy and maintain critical systems: Install, upgrade, and troubleshoot BMS and EPMS systems across multiple data centers, ensuring optimal performance through diagnostics, programming, and hardware maintenance.
Execute technical projects: Manage installations from server provisioning to sensor calibration, supervise contractor work, and ensure all activities meet AWS safety and quality standards.
Drive operational excellence: Provide commissioning support, conduct root cause analysis, create system documentation, and follow change management processes to maintain system integrity.
Enable team success: Mentor facilities teams on system operations, collaborate with vendors on Factory Witnessed Tests, and recommend design improvements based on operational insights.
Deliver reliable service: Respond to emergencies, manage on-call rotations, oversee service agreements, and prioritize work through ticketing systems to maintain data center availability.

A day in the life
Join the cloud leader: AWS has the most proven operational and security expertise, and the business is innovating at a faster clip—especially in new areas such as Machine Learning and Artificial Intelligence, the Internet of Things, Serverless Computing, and custom-designed processors and chips.
Be at the nexus of action: Your involvement in data center delivery will be mission-critical to the successful deployment of our data centers. You won’t just be observing from the sidelines; you’ll be representing Amazon, building relationships across a wide variety of internal and external stakeholders.
Build at scale: Build and operate infrastructure at an enormous scale, participating in Amazon’s global presence.
Your unique background will be an asset: At Amazon, our ability to innovate on behalf of our global customers and communities is dependent upon the skills, perspectives, and knowledge of people from all backgrounds.
Continuous growth and learning: You may not be an expert in AWS when you join our company, but you will have support to become one. Benefit from direct access to industry-leading specialists, latest training materials, and courses to propel your career.

About the team
About AWS
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture
AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.

Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.



Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.
BASIC QUALIFICATIONS
Minimum one year of experience with low and medium voltage electrical and/or mechanical systems
Basic understanding of industrial control systems and field signals
Ability to read and interpret technical drawings and specifications
PREFERRED QUALIFICATIONS
One year of experience working in a data center or mission-critical environment
ISA Certified Controls System Technician (CCST) Level I or higher certification
Basic knowledge of network design, low-voltage cabling (copper/fiber), and building automation systems
Understanding of data center infrastructure and operations
Electrical license or trade certification

Acknowledgement of country:
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.

IDE statement:
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
 

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