Coordinator, Clinical Quality & Education

Medavie Health Services is a national leader in primary health care solutions and the largest contracted provider of emergency management services in Canada. Together with Medavie Blue Cross, we are part of Medavie, a health solutions partner committed to improving the wellbeing of Canadians.
With a growing network of 5,400 health care professionals in six provinces, Medavie Health Services has a long history of operating ground and air ambulance services, medical communications, Mobile Integrated Health/Community Paramedicine programs, +11 Public Safety, 811 Telehealth, home health care, as well as clinical training.
We are proud to invest in communities to help address some of Canada’s most pressing physical and mental health care challenges.
As an employee of Medavie Health Services we are accountable to our patients and coworkers by participating in and supporting all safety related initiatives, as well as acting in a manner that fosters a culture that focuses on patient safety and a safe and respectful workplace.

Reporting to the General Manager, the Coordinator, Clinical Quality & Education, maintains and continually updates the design, development and implementation of the Continuous Quality Improvement (CQI) program focusing particularly on the areas of clinical excellence and patient and community satisfaction; initiates internal clinical investigations; develops and undertakes reviews and audits to ensure policies, procedures and standards are adhered to; conducts research and develops collaborative networks with outside stakeholders; and develops recommendations to track and report on information gathered.
The Coordinator is also responsible for the overall continuing and restorative education of Medavie Health Services West (MHSW) paramedics and to ensure that quality out-of-hospital health services are being provided by MHSW through continuous and targeted learning programs based on evidence, and best practices. This is accomplished through various means including determining clinical educational needs at the provincial, regional, and individual levels, designing programs that are respectful of provincial guidelines, evidence-based medicine and industry best practices and, in collaboration with the Clinical Services team, will monitor, interpret and report the results.
Main Responsibilities:

Design and implement risk management initiatives covering clinical service delivery and patient care equipment aspects of paramedic services;
Facilitate ongoing change and process re-engineering within a performance-based, continuous quality improvement system and follows up to ensure that interventions undertaken are effective and identified issues/concerns are resolved;
Conduct educational needs assessments, design and develop the curriculum for all clinical learning programs while identifying the optimal delivery method;
Design and perform post-impact analysis for clinical learning programs;
Plan and maintain appropriate educational facilities and equipment;
Develop, organize, implement and monitor individualized restorative education training programs;
Make recommendation as to scope restriction;
Complete patient care report audits, field assessments, as well as feedback to employees. Ongoing assessment of service rendered against established procedures, guidelines and standards to identify areas of deficiency and non-compliance. Using these findings, makes recommendations for emerging training needs for ACPs, PCPs, and EMRs;
In cooperation with Clinical Services and the AHS Provincial Medical Director, create and implement individual training for Clinical Service Inquiry and/or Occurrence remediation;
Design, develop and implement educational online courses;
Prepare and deliver ad-hoc educational initiatives resulting from the recognition of trends identified during audits, investigations, and industry best practices, for the enhancement to patient care standards;
Develop, conduct and evaluate clinical interviews and new employee orientation programs;
Coordinate and document the delivery of Clinical Return to Practice sessions;
Provide input on annual paramedic performance evaluations, new employee/probationary evaluations, recommending extensions or remediation, and issuing congratulatory letters;
Identify, recommend, and support the development of new employee orientations, new policies, and procedures;
Supervise, gather, and analyze clinical and operational data and statistics as well as maintain reporting mechanisms;
Audit and review for compliance policies and procedures to mitigate risk and enhance service delivery;
Initiate and conduct investigations, resolving and reporting on applicable patient or external stakeholder complaints and unusual clinical occurrences encountered by paramedics;
Carry out the duties and responsibilities of an active paramedic in accordance with the requirements to maintain certification;
Participate in the provincial reconciliation of controlled pharmaceuticals.