Job Description
Position Summary:
The Henderson Silver Knights are seeking a Coordinator, Membership Services, who will serve as a key relationship builder for Foley Entertainment Group’s (FEG) Henderson Silver Knights (HSK) and Vegas Knight Hawks (VKH). This position combines sales and service to deliver exceptional member experiences, strengthen long-term relationships, and drive revenue growth through renewals, upgrades, and referrals. The ideal candidate is passionate about creating unforgettable fan experiences while meeting and exceeding business objectives.
Position Highlights:
Drive membership retention, satisfaction, and revenue growth for HSK and VKH.
Serve as the primary liaison for Season Ticket Members, fostering strong, personalized relationships.
Contribute to the overall success of the Ticketing department through proactive communication, creative engagement, and excellent service delivery.
Represent FEG’s commitment to excellence during all home games, events, and member interactions.
Core Responsibilities:
Retention & Renewals: Achieve annual retention and revenue goals by providing outstanding service and delivering value-driven renewal experiences.
Relationship Building: Develop and maintain strong, authentic relationships with assigned accounts through proactive communication, including in-person meetings, calls, emails, and personalized touchpoints.
Member Experience: Serve as the trusted advisor for Season Ticket Members, resolving issues quickly while anticipating and addressing future needs.
Data & Reporting: Maintain accurate, timely account information within CRM and ticketing systems.
Events & Engagement: Assist in planning and executing member events such as skating sessions, happy hours, viewing parties, and focus groups, including invitation management, RSVP tracking, and on-site event support.
Game Day Responsibilities: Represent the organization at all HSK and VKH home games and select events, assisting with member engagement and service needs.
Outreach: Conduct 40–50 proactive outbound calls daily to strengthen relationships and drive engagement.
Qualifications
Education: Bachelor’s degree in business, sales, marketing, sports management, or related field (required).
Experience: Minimum 1–2 years of ticket sales or service experience, preferably within professional or collegiate sports.
Communication: Excellent verbal and written communication skills with the ability to engage confidently with diverse audiences.
Problem-Solving: Strong critical thinking skills with a focus on resolving member concerns effectively and professionally.
Organization: Exceptional time management and prioritization skills to thrive in a fast-paced, dynamic environment.
Technical Skills:
Experience using ticketing systems and CRM platforms (Salesforce, Microsoft CRM, etc.).
Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
Team Player: Positive, resilient, and collaborative approach with a commitment to enhancing the member experience.
Professional Attributes
Passionate about sports and delivering outstanding customer service.
Self-motivated with a strong sense of ownership and accountability.
Adaptable to changing priorities and business needs.
Physical Requirements:
Ability to sit for extended periods at a computer workstation
Occasional standing, walking, and light lifting (up to 25 pounds)
Manual dexterity for typing, filing, and operating office equipment
Visual acuity to read documents, computer screens, and written materials
Hearing ability to participate in meetings and telephone conversations
Ability to travel occasionally as required by business needs
Work Environment:
Primary work location in a modern office environment with standard office equipment
Regular exposure to arena/venue environments with varying temperatures, noise levels, and crowd conditions
Frequent attendance at games, events, and entertainment functions in fast-paced, high-energy settings
Exposure to outdoor elements when traveling between venues or attending outdoor events
Work schedule includes regular evening and weekend hours during hockey season and special events
Frequent interaction with executives, staff, clients, and external stakeholders
The Henderson Silver Knights are seeking a Coordinator, Membership Services, who will serve as a key relationship builder for Foley Entertainment Group’s (FEG) Henderson Silver Knights (HSK) and Vegas Knight Hawks (VKH). This position combines sales and service to deliver exceptional member experiences, strengthen long-term relationships, and drive revenue growth through renewals, upgrades, and referrals. The ideal candidate is passionate about creating unforgettable fan experiences while meeting and exceeding business objectives.
Position Highlights:
Drive membership retention, satisfaction, and revenue growth for HSK and VKH.
Serve as the primary liaison for Season Ticket Members, fostering strong, personalized relationships.
Contribute to the overall success of the Ticketing department through proactive communication, creative engagement, and excellent service delivery.
Represent FEG’s commitment to excellence during all home games, events, and member interactions.
Core Responsibilities:
Retention & Renewals: Achieve annual retention and revenue goals by providing outstanding service and delivering value-driven renewal experiences.
Relationship Building: Develop and maintain strong, authentic relationships with assigned accounts through proactive communication, including in-person meetings, calls, emails, and personalized touchpoints.
Member Experience: Serve as the trusted advisor for Season Ticket Members, resolving issues quickly while anticipating and addressing future needs.
Data & Reporting: Maintain accurate, timely account information within CRM and ticketing systems.
Events & Engagement: Assist in planning and executing member events such as skating sessions, happy hours, viewing parties, and focus groups, including invitation management, RSVP tracking, and on-site event support.
Game Day Responsibilities: Represent the organization at all HSK and VKH home games and select events, assisting with member engagement and service needs.
Outreach: Conduct 40–50 proactive outbound calls daily to strengthen relationships and drive engagement.
Qualifications
Education: Bachelor’s degree in business, sales, marketing, sports management, or related field (required).
Experience: Minimum 1–2 years of ticket sales or service experience, preferably within professional or collegiate sports.
Communication: Excellent verbal and written communication skills with the ability to engage confidently with diverse audiences.
Problem-Solving: Strong critical thinking skills with a focus on resolving member concerns effectively and professionally.
Organization: Exceptional time management and prioritization skills to thrive in a fast-paced, dynamic environment.
Technical Skills:
Experience using ticketing systems and CRM platforms (Salesforce, Microsoft CRM, etc.).
Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
Team Player: Positive, resilient, and collaborative approach with a commitment to enhancing the member experience.
Professional Attributes
Passionate about sports and delivering outstanding customer service.
Self-motivated with a strong sense of ownership and accountability.
Adaptable to changing priorities and business needs.
Physical Requirements:
Ability to sit for extended periods at a computer workstation
Occasional standing, walking, and light lifting (up to 25 pounds)
Manual dexterity for typing, filing, and operating office equipment
Visual acuity to read documents, computer screens, and written materials
Hearing ability to participate in meetings and telephone conversations
Ability to travel occasionally as required by business needs
Work Environment:
Primary work location in a modern office environment with standard office equipment
Regular exposure to arena/venue environments with varying temperatures, noise levels, and crowd conditions
Frequent attendance at games, events, and entertainment functions in fast-paced, high-energy settings
Exposure to outdoor elements when traveling between venues or attending outdoor events
Work schedule includes regular evening and weekend hours during hockey season and special events
Frequent interaction with executives, staff, clients, and external stakeholders
💡 Quick Summary
Seeking a career-building opportunity? The Coordinator membership services position is now open for candidates interested in the Back Office Jobs sector. This role in Auckland offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Back Office Jobs is a plus.