Job Description
The Henderson Silver Knights (HSK) and Lee’s Family Forum are seeking a Ticket Operations Coordinator to support the organization’s overall strategy across the Henderson Silver Knights organization and its affiliated sports properties: Vegas Golden Knights (NHL), Vegas Knight Hawks (IFL), City National Arena, America First Center, and Lee's Family Forum.
The Ticket Operations Coordinator is responsible for executing the best practices as outlined by the Director of Ticket Operations and team, including the execution of all ticketing sales and service efforts. The ideal candidate will have a keen understanding of the sales process, and eye toward the future of technology and ticketing, and a desire to begin a career in operations. The candidate will play an integral role working with various business units, including ticketing, premium seating, finance, analytics, and operations. They will be responsible for assisting with the timely, customer-centered focus on all ticket-related printing, fulfillment, and associated activities throughout the year, including season ticket renewals, game-days, and other ticketed events.
Core Responsibilities:
Process tasks/orders using HSK’s designated ticketing software, AXS.
Assist the Director with building offers, events, price codes as directed by senior management.
Assist in overseeing financial reconciliation regarding daily reports, monthly reports, and event settlements.
Identify and propose improvements to increase ticketing and premium operations productivity and efficiency.
Act as liaison between ticket operations and ticketing/premium Ticket Sales Coordinators.
Participate in regular staff meetings to facilitate discussion and sharing of ideas related to enhancing efficiencies and monitoring the future of ticket operations.
Efficiently collaborate with various department Directors and senior management in processing full season, partial, group, sponsorship, and single game ticket sale and ensure delivery of tickets occurs in a timely manner
Organize department files and archives.
Serve as the forefront of customer experience on game days in the box office and provide exemplary service.
Maintain Ticket Operations department policies and procedures.
Exercise confidentiality and integrity upon handling personal and financial customer information.
Other duties, as assigned by the Ticket Operations Department.
Experience & Expertise:
Experience working with ticketing systems.
Understanding of ticketing systems with willingness to learn intricacies of ticket operations and its respective technologies.
Highly organized and strong attention to detail.
Efficient time management and organization.
Positive, resilient, and hardworking attitude.
Experience to appropriately work with and around confidential information.
Self-sufficient, proactive, and solutions oriented.
Ability to work in a dynamic; fast-paced environment.
High level of personal and professional integrity.
Ability to simultaneously manage multiple priorities.
Strong customer service skills.
Willingness and ability to work long hours, including holidays and weekends as required.
Education:
Bachelor’s degree in business/sales/marketing/sports management or similar concentration required.
1-3 years of team ticket operations, sales or service preferred.
Novice to intermediate level of proficiency with Microsoft-based applications (Word, Excel, PowerPoint, Outlook).
Previous customer service experience.
Possess excellent, professional communication skills, including written and oral correspondence.
Must be dependable, flexible, and able to adapt to a variety of situations.
Physical Requirements:
Ability to sit for extended periods at a computer workstation
Occasional standing, walking, and light lifting (up to 25 pounds)
Manual dexterity for typing, filing, and operating office equipment
Visual acuity to read documents, computer screens, and written materials
Hearing ability to participate in meetings and telephone conversations
Ability to travel occasionally as required by business needs
Work Environment:
Primary work location in a modern office environment with standard office equipment
Regular exposure to arena/venue environments with varying temperatures, noise levels, and crowd conditions
Frequent attendance at games, events, and entertainment functions in fast-paced, high-energy settings
Exposure to outdoor elements when traveling between venues or attending outdoor events
Work schedule includes regular evening and weekend hours during hockey season and special events
High-pressure environment with tight deadlines and multiple competing priorities
Professional business environment requiring executive presence and professional attire
May be exposed to loud music, crowd noise, and bright lighting during events and games
The Ticket Operations Coordinator is responsible for executing the best practices as outlined by the Director of Ticket Operations and team, including the execution of all ticketing sales and service efforts. The ideal candidate will have a keen understanding of the sales process, and eye toward the future of technology and ticketing, and a desire to begin a career in operations. The candidate will play an integral role working with various business units, including ticketing, premium seating, finance, analytics, and operations. They will be responsible for assisting with the timely, customer-centered focus on all ticket-related printing, fulfillment, and associated activities throughout the year, including season ticket renewals, game-days, and other ticketed events.
Core Responsibilities:
Process tasks/orders using HSK’s designated ticketing software, AXS.
Assist the Director with building offers, events, price codes as directed by senior management.
Assist in overseeing financial reconciliation regarding daily reports, monthly reports, and event settlements.
Identify and propose improvements to increase ticketing and premium operations productivity and efficiency.
Act as liaison between ticket operations and ticketing/premium Ticket Sales Coordinators.
Participate in regular staff meetings to facilitate discussion and sharing of ideas related to enhancing efficiencies and monitoring the future of ticket operations.
Efficiently collaborate with various department Directors and senior management in processing full season, partial, group, sponsorship, and single game ticket sale and ensure delivery of tickets occurs in a timely manner
Organize department files and archives.
Serve as the forefront of customer experience on game days in the box office and provide exemplary service.
Maintain Ticket Operations department policies and procedures.
Exercise confidentiality and integrity upon handling personal and financial customer information.
Other duties, as assigned by the Ticket Operations Department.
Experience & Expertise:
Experience working with ticketing systems.
Understanding of ticketing systems with willingness to learn intricacies of ticket operations and its respective technologies.
Highly organized and strong attention to detail.
Efficient time management and organization.
Positive, resilient, and hardworking attitude.
Experience to appropriately work with and around confidential information.
Self-sufficient, proactive, and solutions oriented.
Ability to work in a dynamic; fast-paced environment.
High level of personal and professional integrity.
Ability to simultaneously manage multiple priorities.
Strong customer service skills.
Willingness and ability to work long hours, including holidays and weekends as required.
Education:
Bachelor’s degree in business/sales/marketing/sports management or similar concentration required.
1-3 years of team ticket operations, sales or service preferred.
Novice to intermediate level of proficiency with Microsoft-based applications (Word, Excel, PowerPoint, Outlook).
Previous customer service experience.
Possess excellent, professional communication skills, including written and oral correspondence.
Must be dependable, flexible, and able to adapt to a variety of situations.
Physical Requirements:
Ability to sit for extended periods at a computer workstation
Occasional standing, walking, and light lifting (up to 25 pounds)
Manual dexterity for typing, filing, and operating office equipment
Visual acuity to read documents, computer screens, and written materials
Hearing ability to participate in meetings and telephone conversations
Ability to travel occasionally as required by business needs
Work Environment:
Primary work location in a modern office environment with standard office equipment
Regular exposure to arena/venue environments with varying temperatures, noise levels, and crowd conditions
Frequent attendance at games, events, and entertainment functions in fast-paced, high-energy settings
Exposure to outdoor elements when traveling between venues or attending outdoor events
Work schedule includes regular evening and weekend hours during hockey season and special events
High-pressure environment with tight deadlines and multiple competing priorities
Professional business environment requiring executive presence and professional attire
May be exposed to loud music, crowd noise, and bright lighting during events and games
💡 Quick Summary
Seeking a career-building opportunity? The Coordinator, Ticket Operations position is now open for candidates interested in the Back Office Jobs sector. This role in Auckland offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Back Office Jobs is a plus.