We are adding a Corporate Director of Operations, Hotels to our organization

Reports to: SVP Hotels

At Pomeroy Lodging, we believe in empowering our leaders to drive excellence and innovation across our hotel portfolio. As the Corporate Director of Operations, you will have the opportunity to shape the future of our hotels, lead a dynamic team, and make a significant impact on our organization's success. Join us and be part of a company that values growth, collaboration, and the pursuit of exceptional guest experiences.

Key Responsibilities:

Strategic Planning and Execution
• Collaborate with the Hotel Division team to set and achieve organizational goals, strategies, and tactics.
• Lead the creation of key performance metrics with the Executive Team to ensure financial stability.
• Develop annual business plans for each hotel, aligning with short- and long-term organizational goals.
• Prepare annual operating budgets, ensuring departmental targets meet flow-through benchmarks.
• Analyze financial outcomes regularly and adjust tactics to optimize results in varying economic climates.

Operational Oversight
• Oversee hotel operations to achieve budgeted EBITDA and flow-through targets.
• Lead special projects focused on new software programs and process development to enhance productivity.
• Provide monthly performance commentary for markets, hotels, and partnerships.

People Management and Development
• Plan for future growth by building team capacity and focusing on productivity and value alignment.
• Build a high-performing team through talent acquisition, mentorship, and performance management.
• Conduct monthly meetings with team members to assess performance against sales goals and KPIs.

Relationship Management
• Manage franchisee relationships with national brand partners to maximize ROI.
• Actively participate in organizational, community, and business events.

Presence and Quality Assurance
• Conduct field visits to properties to ensure high-quality standards and first impressions.

Core Values:
• Understands that our people are our customers and consistently keeps promises.
• Exemplifies our core values through personal communication, interactions, and behaviour.
• Delivers results that require minimal follow-up regarding scope, timeliness, and quality.

Qualifications:
• Post-secondary degree or related professional experience and designation(s).
• Minimum of five years of business leadership experience with a corporate senior leadership team.
• Proven hospitality leadership experience.
• Ability to balance strategic vision with detailed management.
• Experience in leading and building highly functional teams.
• Strong organizational, planning, and analytical skills.
• Excellent written and oral communication skills.
• Exceptional leadership skills to inspire enthusiasm and ensure timely and exceptional results.

Experience Required to be Successful in the Role:
• Leadership Excellence: Minimum 5 years as a hospitality leader with the ability to build, lead, and motivate high-performing teams, fostering a culture of excellence and innovation
• Financial Acumen: Strong ability to analyze and interpret financial data, create budgets, and manage financial performance to meet targets.
• Operational Expertise: Demonstrated success in managing hotel operations to achieve efficiency and profitability.
• Strategic Thinking: Proven track record of developing and executing strategic plans that align with organizational goals and adapt to changing market conditions.
• Relationship Building: Skilled in managing relationships with internal and external stakeholders, including franchisees and brand partners.
• Project Management: Experience in managing special projects, particularly those involving new technologies and process improvements.
• Communication Skills: Strong written and verbal communication skills, with the ability to effectively convey messages to diverse audiences.
• Adaptability: Ability to thrive in a fast-paced, dynamic environment with changing priorities and demands.

Working Conditions:
• Based out of the Calgary corporate office
• Occasional long days and weekends to meet demands or deadlines.
• Required travel.
• Fast-paced environment with high levels of strategic interaction with internal and external stakeholders.

If you are a strategic leader with a passion for excellence in the hospitality industry, we invite you to apply. Please submit your resume and cover letter detailing your relevant experience and why you are the ideal candidate for this role.

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