Job Description
At YETI, we believe that time spent outdoors matters more than ever and our gear can make that time extraordinary. When you work here, you’ll have the opportunity to create exceptional, meaningful work and problem solve with innovative team members by your side. Together, you’ll help our customers get the high-quality gear they need to make the most of their adventures. We are BUILT FOR THE WILD™.
The Corporate Sales Coordinator, you will be responsible for supporting the corporate channel and manage inbound corporate enquiries along with the ancillary operational functions. You will play a crucial role in ensuring a seamless customer experience by providing support for escalations from our Corporate Sales and Customer Service team. You will leverage your knowledge of order issues and failure points and work cross-functionally with Operations and Commercial Programs to resolve pain points. You are driven by curiosity to find big picture solutions. You adapt to rapidly changing priorities while still managing to stay organized.
You are a highly motivated and self-driven service professional with excellent communication skills, business savvy, and able to quickly engage with customers and build relationships. You understand success includes both sales performance and best-in-class customer satisfaction.
You get things done – a lot of things. You love YETI, we mean really love and believe in YETI... in the products, the vision and most of all relate to the YETI customers.
Responsibilities:
Manage all inbound Corporate Sales enquiries and orders
Respond to all enquiries relating to Pricing, MOQ’s, item availability and/or placement of purchase orders
Update customers with updates on Order Status on a weekly basis
Make recommendations to customers by suggesting recommendations across a product mix. Demonstrating understanding of product features, and provide recommendations on products suited to the customer’s needs
Deliver an exceptional customer experience through written and verbal communications
Strong understanding of brand and ensuring customers align with YETI’s strategy and brand guidelines
Create product-proofs for customers, ensuring their logos are accurately represented on our products and maintaining gallery designs
Become a brand expert to be able to execute on-brand designs and edit other’s work for brand accuracy
Support closing the sales-cycle and ensure prompt order creation for leads and business developed by the Corporate Sales team
Manage all orders from start to finish and serve as the dedicated resource for the account, providing timely updates and holistic information on orders
Collaborate with teammates and maintain a positive and professional attitude fostering teamwork
Provide consistent insight and feedback on how to improve our business process
Effectively communicate with customers when inventory constraints and/or quality issues impact timely fulfillment of order
Qualifications and Attributes:
At least 3 years of experience in customer service or sales related position
Experience with Zendesk, Shopify and ERP systems is a plus
Proven experience working in a fast-paced high-volume environment
Strong attention to detail and ability to work with urgency in a fast-paced, deadline-driven environment
Excellent communication skills and ability to collaborate effectively with cross-functional teams
Benefits & Perks:
Click
here
to learn about the benefits and perks we offer at YETI.
YETI is proud to be an Equal Opportunity Employer.
Our commitment to creating a diverse, equitable, and inclusive culture is at the center of everything we do for our employees. We embrace all applicants looking to bring their authentic selves to YETI and contribute to our mission of keeping the wild WILD. Find out more about our commitment to DE&I at
yeti.com/esg.html.
All applicants for employment will be considered without regard to an individual’s race, color, sex, gender identity, gender expression, religion, age, national origin or ancestry, citizenship, physical or mental disability, medical condition, family care status, marital status, ****** orientation, genetic information, military or veteran status, or any other basis protected by federal, state or local laws.
If you require accommodation in order to apply for a job, please contact us at
[email protected].
The Corporate Sales Coordinator, you will be responsible for supporting the corporate channel and manage inbound corporate enquiries along with the ancillary operational functions. You will play a crucial role in ensuring a seamless customer experience by providing support for escalations from our Corporate Sales and Customer Service team. You will leverage your knowledge of order issues and failure points and work cross-functionally with Operations and Commercial Programs to resolve pain points. You are driven by curiosity to find big picture solutions. You adapt to rapidly changing priorities while still managing to stay organized.
You are a highly motivated and self-driven service professional with excellent communication skills, business savvy, and able to quickly engage with customers and build relationships. You understand success includes both sales performance and best-in-class customer satisfaction.
You get things done – a lot of things. You love YETI, we mean really love and believe in YETI... in the products, the vision and most of all relate to the YETI customers.
Responsibilities:
Manage all inbound Corporate Sales enquiries and orders
Respond to all enquiries relating to Pricing, MOQ’s, item availability and/or placement of purchase orders
Update customers with updates on Order Status on a weekly basis
Make recommendations to customers by suggesting recommendations across a product mix. Demonstrating understanding of product features, and provide recommendations on products suited to the customer’s needs
Deliver an exceptional customer experience through written and verbal communications
Strong understanding of brand and ensuring customers align with YETI’s strategy and brand guidelines
Create product-proofs for customers, ensuring their logos are accurately represented on our products and maintaining gallery designs
Become a brand expert to be able to execute on-brand designs and edit other’s work for brand accuracy
Support closing the sales-cycle and ensure prompt order creation for leads and business developed by the Corporate Sales team
Manage all orders from start to finish and serve as the dedicated resource for the account, providing timely updates and holistic information on orders
Collaborate with teammates and maintain a positive and professional attitude fostering teamwork
Provide consistent insight and feedback on how to improve our business process
Effectively communicate with customers when inventory constraints and/or quality issues impact timely fulfillment of order
Qualifications and Attributes:
At least 3 years of experience in customer service or sales related position
Experience with Zendesk, Shopify and ERP systems is a plus
Proven experience working in a fast-paced high-volume environment
Strong attention to detail and ability to work with urgency in a fast-paced, deadline-driven environment
Excellent communication skills and ability to collaborate effectively with cross-functional teams
Benefits & Perks:
Click
here
to learn about the benefits and perks we offer at YETI.
YETI is proud to be an Equal Opportunity Employer.
Our commitment to creating a diverse, equitable, and inclusive culture is at the center of everything we do for our employees. We embrace all applicants looking to bring their authentic selves to YETI and contribute to our mission of keeping the wild WILD. Find out more about our commitment to DE&I at
yeti.com/esg.html.
All applicants for employment will be considered without regard to an individual’s race, color, sex, gender identity, gender expression, religion, age, national origin or ancestry, citizenship, physical or mental disability, medical condition, family care status, marital status, ****** orientation, genetic information, military or veteran status, or any other basis protected by federal, state or local laws.
If you require accommodation in order to apply for a job, please contact us at
[email protected].
💡 Quick Summary
Seeking a career-building opportunity? The Corporate Sales Support Coordinator position is now open for candidates interested in the Counter Sales Jobs sector. This role in Melbourne offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Counter Sales Jobs is a plus.
