Job Description
Use your counselling skills and experience to promote wellbeing for carers
Counselling sessions conducted by phone, affording opportunity to work from home
Base hourly rate $43.08 to $48.35 + super + salary packaging
As our program continues to grow, we are excited to expand our team of experienced Counsellors. In this vital role, you will provide empathic, person-centred telephone counselling to support carers navigating challenges such as stress, anxiety, depression, and low mood. This is an opportunity to make a meaningful impact while being part of a thriving, supportive program.
What you’ll be doing…
CatholicCare Sydney has been contracted to deliver the National Carer Gateway Counselling Service, a component of the integrated support service, the Carer Gateway. The overarching purpose of the Carer Gateway is to support carers earlier in a proactive way, and to build their capacity to sustain their caring role. The Carer Gateway Counselling Service provides a crucial platform for carers across Australia to engage with professional, experienced counsellors and to obtain genuine outcomes to reduce stress and to improve their wellbeing. Carers are unique and valuable members of our community with varying circumstances and needs. The joys and negative impacts of their caring experiences are often very complex and difficult and are often felt very differently and these unique experiences need to be understood and supported.
The counsellor will provide empathic, person-centred counselling over the phone to flexibly meet the needs of carers who are experiencing stress, anxiety, depression and low mood. The successful applicant will perform assessment and person-centred brief therapy services, in addition to occasional intake.
We have full-time and part-time (minimum of 3 days/week and must be available on Thursdays) opportunities available. Permanent shifts are undertaken between 8.00 am and 8.00 pm, Monday to Friday (non- daylight savings) and between 8.00 am and +.00 pm, Monday to Friday during daylight savings. All staff are expected to undertake at least one evening shift per week.
This is an ideal opportunity to work within a friendly and highly professional team of experienced counsellors and utilise your valuable skills and experience to support carers nationwide.
What you will need…
Critical to this role will be your demonstrated clinical practice and counselling experience using a person-centred approach, Cognitive-Behavioural Therapy together with other evidence-based therapeutic modalities. You will also require knowledge of current Child Protection Domestic Violence best practice as well as Suicide and other risk identification tools and skills.
You will be an excellent communicator and team player and be able and willing to work flexibly and adapt to a changing environment. While experience working with individuals caring for people with a disability, dementia and/or mental health concerns is not essential, it will be highly regarded.
Additionally, you will be required to:
Demonstrate skills in providing counselling and crisis support to clients, including carers
Deliver evidence-based telephone clinical and support services using primarily person centred and Third wave Cognitive Behaviour Therapy, Solution Focussed Therapy, Complex Grief and Loss Counselling and other therapeutic approaches
Demonstrate authentic, compassionate and empathic responses in front line service delivery/Counselling role
Demonstrate capacity to conduct assessments and develop and deliver collaborative treatment and case plans and implement ongoing maintenance plans
Continue to maintain your accreditation and memberships
Requirements for Success:
Relevant work experience as a Qualified Counsellor with a minimum of 3 years counselling experience in Australia
Relevant tertiary qualifications in Counselling or Social Work. Membership(s) is required with one of the following associations: minimum level 2 membership with the Australian Counselling Association (ACA), Provisional membership of the Psychotherapy and Counselling Federation (PACFA) or membership of the Australian Association of Social Workers (AASW)
A willingness to learn and develop your skills
Must be able to work on Thursdays and a late shift once a week and be flexible supporting your team
Live in or near Sydney and able to attend our Lewisham office during business hours for in person training or other team activities as required and Professional Development, Team Meetings and Supervision (the requirement is a minimum of at least once per week)
What our Benefits include…
Professional Growth: Tailored professional development opportunities to support your career ambitions
Work-Life Balance: Embrace flexibility and align your work and your life to enable you to thrive in a Family Inclusive accredited organisation,
Tax Savings: Maximise your income with generous salary packaging, reducing your tax and increasing your take-home pay
Generous Leave: Above-award annual and personal/carers leave, extended parental leave, and additional leave for celebration and graduation day
Inclusive: Join a friendly and supportive organisation that values your contributions and voice
Wellbeing: Free access to a premium mindfulness app, EAP counselling, yearly flu vaccinations, and a variety of wellbeing activities to make your workday more enjoyable
Choose a workplace that cares about your growth, happiness, and overall well-being. Join us today!
Click Apply Now to view the Position Description and begin your online application!
To be considered for this role, you will need to attach your resume and a cover letter addressing how your skills, knowledge and experience meet the requirements of the role. Applications that do not address the selection criteria or provide a resume only will not be considered.
Applications for this position close on 15th May 2026. Please submit your application as soon as possible as shortlisting for this position will commence immediately. Unsuccessful applicants may be placed on an eligibility list for future employment.
For enquiry and additional information please contact Nathalie Brachet, Talent Acquisition Lead at CatholicCare Sydney at Nathalie.brachet@catholiccare.org
Who are we and what we do…
People are at the core of everything we do: from supporting and enhancing the wellbeing of our clients to the nurturing and development of our staff and their career aspirations.
CatholicCare Sydney is a leading not-for-profit and the social services agency of the Catholic Archdiocese of Sydney, supporting people from all walks of life. We’re an organisation that promotes diversity and inclusion, and commits to the growth and wellbeing of our staff, empowering them to make a positive change to the community.
We welcome applications from individuals of all ages, identities, abilities, and cultures, including Aboriginal and Torres Strait Islander Peoples, member of the LGBTQI+ community, and people living with disabilities.
At CatholicCare, we believe vaccination to be the best way to keep our people and our communities safe from Covid-1+. We require all employees, volunteers and students to be fully vaccinated against Covid-1+ as a condition of engagement.
CatholicCare requires the preferred applicant to undertake a National Criminal History Record Check prior to employment, and for some roles, a Working with Children Check and/or NDIS Worker Screening Check may be required.
Counselling sessions conducted by phone, affording opportunity to work from home
Base hourly rate $43.08 to $48.35 + super + salary packaging
As our program continues to grow, we are excited to expand our team of experienced Counsellors. In this vital role, you will provide empathic, person-centred telephone counselling to support carers navigating challenges such as stress, anxiety, depression, and low mood. This is an opportunity to make a meaningful impact while being part of a thriving, supportive program.
What you’ll be doing…
CatholicCare Sydney has been contracted to deliver the National Carer Gateway Counselling Service, a component of the integrated support service, the Carer Gateway. The overarching purpose of the Carer Gateway is to support carers earlier in a proactive way, and to build their capacity to sustain their caring role. The Carer Gateway Counselling Service provides a crucial platform for carers across Australia to engage with professional, experienced counsellors and to obtain genuine outcomes to reduce stress and to improve their wellbeing. Carers are unique and valuable members of our community with varying circumstances and needs. The joys and negative impacts of their caring experiences are often very complex and difficult and are often felt very differently and these unique experiences need to be understood and supported.
The counsellor will provide empathic, person-centred counselling over the phone to flexibly meet the needs of carers who are experiencing stress, anxiety, depression and low mood. The successful applicant will perform assessment and person-centred brief therapy services, in addition to occasional intake.
We have full-time and part-time (minimum of 3 days/week and must be available on Thursdays) opportunities available. Permanent shifts are undertaken between 8.00 am and 8.00 pm, Monday to Friday (non- daylight savings) and between 8.00 am and +.00 pm, Monday to Friday during daylight savings. All staff are expected to undertake at least one evening shift per week.
This is an ideal opportunity to work within a friendly and highly professional team of experienced counsellors and utilise your valuable skills and experience to support carers nationwide.
What you will need…
Critical to this role will be your demonstrated clinical practice and counselling experience using a person-centred approach, Cognitive-Behavioural Therapy together with other evidence-based therapeutic modalities. You will also require knowledge of current Child Protection Domestic Violence best practice as well as Suicide and other risk identification tools and skills.
You will be an excellent communicator and team player and be able and willing to work flexibly and adapt to a changing environment. While experience working with individuals caring for people with a disability, dementia and/or mental health concerns is not essential, it will be highly regarded.
Additionally, you will be required to:
Demonstrate skills in providing counselling and crisis support to clients, including carers
Deliver evidence-based telephone clinical and support services using primarily person centred and Third wave Cognitive Behaviour Therapy, Solution Focussed Therapy, Complex Grief and Loss Counselling and other therapeutic approaches
Demonstrate authentic, compassionate and empathic responses in front line service delivery/Counselling role
Demonstrate capacity to conduct assessments and develop and deliver collaborative treatment and case plans and implement ongoing maintenance plans
Continue to maintain your accreditation and memberships
Requirements for Success:
Relevant work experience as a Qualified Counsellor with a minimum of 3 years counselling experience in Australia
Relevant tertiary qualifications in Counselling or Social Work. Membership(s) is required with one of the following associations: minimum level 2 membership with the Australian Counselling Association (ACA), Provisional membership of the Psychotherapy and Counselling Federation (PACFA) or membership of the Australian Association of Social Workers (AASW)
A willingness to learn and develop your skills
Must be able to work on Thursdays and a late shift once a week and be flexible supporting your team
Live in or near Sydney and able to attend our Lewisham office during business hours for in person training or other team activities as required and Professional Development, Team Meetings and Supervision (the requirement is a minimum of at least once per week)
What our Benefits include…
Professional Growth: Tailored professional development opportunities to support your career ambitions
Work-Life Balance: Embrace flexibility and align your work and your life to enable you to thrive in a Family Inclusive accredited organisation,
Tax Savings: Maximise your income with generous salary packaging, reducing your tax and increasing your take-home pay
Generous Leave: Above-award annual and personal/carers leave, extended parental leave, and additional leave for celebration and graduation day
Inclusive: Join a friendly and supportive organisation that values your contributions and voice
Wellbeing: Free access to a premium mindfulness app, EAP counselling, yearly flu vaccinations, and a variety of wellbeing activities to make your workday more enjoyable
Choose a workplace that cares about your growth, happiness, and overall well-being. Join us today!
Click Apply Now to view the Position Description and begin your online application!
To be considered for this role, you will need to attach your resume and a cover letter addressing how your skills, knowledge and experience meet the requirements of the role. Applications that do not address the selection criteria or provide a resume only will not be considered.
Applications for this position close on 15th May 2026. Please submit your application as soon as possible as shortlisting for this position will commence immediately. Unsuccessful applicants may be placed on an eligibility list for future employment.
For enquiry and additional information please contact Nathalie Brachet, Talent Acquisition Lead at CatholicCare Sydney at Nathalie.brachet@catholiccare.org
Who are we and what we do…
People are at the core of everything we do: from supporting and enhancing the wellbeing of our clients to the nurturing and development of our staff and their career aspirations.
CatholicCare Sydney is a leading not-for-profit and the social services agency of the Catholic Archdiocese of Sydney, supporting people from all walks of life. We’re an organisation that promotes diversity and inclusion, and commits to the growth and wellbeing of our staff, empowering them to make a positive change to the community.
We welcome applications from individuals of all ages, identities, abilities, and cultures, including Aboriginal and Torres Strait Islander Peoples, member of the LGBTQI+ community, and people living with disabilities.
At CatholicCare, we believe vaccination to be the best way to keep our people and our communities safe from Covid-1+. We require all employees, volunteers and students to be fully vaccinated against Covid-1+ as a condition of engagement.
CatholicCare requires the preferred applicant to undertake a National Criminal History Record Check prior to employment, and for some roles, a Working with Children Check and/or NDIS Worker Screening Check may be required.
💡 Quick Summary
Seeking a career-building opportunity? The Counsellor – Carer Gateway position is now open for candidates interested in the Work from home Jobs sector. This role in Lewisham offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Work from home Jobs is a plus.
