Counsellor | Senior Counsellor

Responsibilities

Business & Sales Management Drive the development and implementation of office based business plans which address country needs and are aligned to IDP’s strategic milestones.

Set and monitor office level KPIs to support the implementation of the zones business plan. Improve zone business performance by identifying and maximising opportunities for leverage across offices of knowledge, skills and infrastructure

Financial Management

Provide inputs and once budget is set monitor Pipeline and Revenue budgets of the zone. With finance team, monitor results and initiate corrective action where require.

Collaborate with Finance and Supervisor to implement forecasting methodologies and processes to achieve accurate, timely pipeline and revenue forecasts for all offices within the country.

Sales Performance

Develop and maintain a strong sales and service culture within the business.

Identify, develop and implement strategies to achieve sales objectives for the offices for student placement. Monitor results and initiate corrective action where required.

Collaborate with Destination Managers, Marketing to develop and implement lead generation programs including events, client office visits, web etc, ensure counselling capacity /capability as per targets and ensure consistent sales, service and client management performance standards and benchmarks which are continuously improved.

Lead and support Offices to improve Sales productivity through the implementation of global CRM system adoption, pipeline management, conversion benchmarks. Improve sales skills through training.

Service Standards

Provide inputs and take necessary actions to the ongoing development and maintenance of service and client management performance standards and benchmarks for the offices.

Global Participation

Drive and guide the offices participation in and execution of global improvement projects where applicable

People

Develop a strong Counselling, Sales team to oversee the creation of a dynamic, inclusive work place, building the culture while recognising and celebrating innovation success and achievement Communications

Speedily determine when an issue needs to be escalated to the Supervisor for resolution. Proactively provide timely feedback and advice to the Supervisor on the management of offices and on from competitor activities, changing business environment, change in student VISA policies etc

Compliance

With support of Finance team manage business systems and processes to ensure that all financial accounting obligations are met to the standard set by IDP and in line with local laws and accounting standards

Integrate compliance requirements into staff performance appraisals and annual objectives

Essential requirements

 Bachelor’s or equivalent degree

 Min 8 years of overall and 3 years of team management experience

 Excellent presentation and communication skills

 Good written and verbal English skills

 Demonstrated skill in managing multiple offices in a customer facing MULTINATIONAL COMPANY with experience in developing business plans, budgets and skills to monitor, review and report on progress.

 Proven ability to motivate and lead multi office based team to achieve demonstrable outcomes.  Practical experience in managing diverse stakeholders (clients & students) – with diverse interests – to their satisfaction, but always keeping to the ultimate goal of the organization.

 Strong problem resolution skills

 Experience in working with CRM systems will be desirable

 A strong, ethical leader who acts with integrity and in the best interests of the business.

 Respects diversity in employees