We are looking for a customer service representative to attract potential customers by answering product and service questions;

suggesting information about other products and services. Process orders, prepare correspondences and fulfill customer needs to ensure customer satisfaction in a retail store engaged in selling tires and related automotive parts and mechanical services.

Responsibilities As a Midas customer service representative you will meet sales goals and deliver world-class customer experience from beginning to end, you will identify customer needs and accurately gather client Information to coordinate service with technicians.
• Deliver exceptional customer service while listening and consulting customers
• Excellent phone skills driving sales and setting appointments for the store
• Following up with customers, services requested, estimated completion times etc.
• Oversee complete vehicle inspections and then make comprehensive recommendations building computerized repair orders and sourcing parts
• Deliver and discuss pricing estimates with customers as well as promoting shop service specials
• Work within a team environment while keeping in tune with our companies’ vision, purpose, core values, and employee creed
• Oversee technicians’ inspections, diagnosing and repairing of domestic, European and Asian cars and light trucks
• Maintain inventory counts
• Overall cleanliness and organization of the store
• Other duties as assigned

Qualifications
• A minimum of 2 years of sales or customer service experience
• General automotive knowledge
• Excellent customer service disposition
• Good communication skills
• Leadership ability
• Team orientation
• Ability to work a flexible retail schedule including weekends, evenings and holidays
• Valid driver’s license

Last updated : 2024-09-09