Counter Sales Supervisor

Southport- Full TimeWe see your role as one of the most critical roles for our business. You will be responsible for overseeing the daily operations of the front counter section of the store, making sure it runs smoothly and effectively to ensure exceptional customer service is provided at all times. Safety for our people is paramount: we live by our ‘Safety First, Always!’ value-driven culture. We promote collaboration, with zero tolerance to any form of bullying and harassment. We believe in “One Team, One Way, One LYNDONS.” Lyndons own and operate a fleet of fully maintained trucks ranging from small tippers to crane trucks and operate in multiple locations across Queensland and New South Wales and growing offering flexibility and career opportunities. This position will be based at our Southport branch.Why Join Lyndons?Lyndons is a family-owned Australian business that has been supplying tools, equipment and materials to the building and construction industry for over 100 years. Our customers are loyal and so are we!Our 7 core values are underlying to achieving our Mission and Vision and are integral to our culture and growth agenda.We offer several benefits including:- Regular social events- We value feedback by conducting regular engagement surveys- The Lyndons Academy - you can gain educational certificates through Lyndons Academy as we embrace personal development and want to offer our employees industry training and career opportunities- Employee referral scheme- Team member discounts- Geographical movement - we have branches in numerous locations across Queensland and New South Wales offering choices if you want to relocate- A culture where we live by our values- Zero tolerance on any bullying or harassment- We provide uniforms to help keep you safe and protected- Employee Assistance Program (EAP) - we understand that good health and wellbeing is important both inside and outside of the workplace, so we offer a free counselling service to our team members.This is a fantastic opportunity to work with a long-established Queensland company that is growing!If you are passionate about providing exceptional customer service and want to be part of a collaborative and positive team. Please apply.- Lyndons is committed to being and Equal Opportunities Employer - we welcome diversity and inclusion, we aim to provide a safe working environment for all our team members, which is customer focused._Responsibilities:Responsibilities will include:Operations- Be the first point of contact to customers entering the trade centre- Addressing customer enquiries in a timely manner in relation to invoices and accounts, stock/products, quotes/orders and customer feedback- Understand and identify customers’ needs, clarify information and provide solutions and/or alternatives where required- Identify opportunities to upsell/cross-sell products- Build sustainable relationships with customers by being proactive and passionate about providing a high level of customer service- Updating the Lyndons CRM and other databases as required- Generate quotes and send to customers- Keeping up-to-date with product knowledge and other company informationWorkplace Health and SafetyTake responsibilities on behalf of the organisation, but must also comply with requirements as workers, including:- Ensure a safe working environment exists for team members and customers- Ensure adherence to WHS policies and procedures- Maintain relevant knowledge of WHS issues- Act as a role model by demonstrating safe work behaviorEssential Skills & Prior Experience- Similar work experience in a customer service retail role- Exceptional communication skills with active listening ability- Target driven towards increasing customer satisfaction and experience- Familiarity with CRM systems and practices- Excellent interpersonal skills suited to working a small team environment- Strong organisational skills- Numerical abilities and problem-solving attitudes