Job Description
Build something new with a world-class team.
At Genesys, we allow our employees to make their mark by entrusting them to make decisions and do what they’ve been hired to do: their very best. Your potential is waiting; why are you?
Job Description
Job Title: Course Developer
Department & Team: Genesys Beyond - Content Team
Reports to: Ishwarya Padmanabhan
Location: Chennai
Summary:
Genesys is looking for a talented Course Developer with experience in technical writing and educational content development to produce world-class training courses for industry professionals. This individual will collaborate with internal teams and subject matter experts to create technical training for different modalities including ILT/VILT, e-learning, and videos.
Key Responsibilities:
Write high-quality technical content after conducting thorough research, supported by subject matter experts
Design well-structured, engaging courses about Genesys software products and solutions for our customers, channel partners, and employees directly contributing to Beyond sales
Seamlessly collaborate and communicate with cross-functional teams (product managers, designers, developers, and technical instructors) working at different locations and time zones
Work independently to deliver content on schedule, recognizing the need to have flexible hours to accommodate team members in multiple time zones
Perform thorough reviews of your work and those of your peers
Track and report errors for process and performance improvement
Must Haves:
Excellent English communication skills to communicate with a global team
Minimum 4 years of experience in a writing-focused role
A Bachelor’s degree in English, Communications, or a technical discipline
Ability to understand technical concepts and produce content in a simple, clear, and concise manner that global audiences can easily understand
Razor-sharp attention to detail
Exceptional editing and proofreading skills to ensure text is well-written, logically structured, and adheres to our style guide
Knowledge of industry style rules (Microsoft Style)
Enthusiasm to learn more about customer experience and contact-center solutions
Preferred Skills:
Experience with recording screencasts or similar video content
Experience with Articulate content development suite (i.e., Storyline, Rise) and Adobe InDesign
Basic knowledge of instructional design and application to course writing & development
About Genesys:
Every year, Genesys orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service™ our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit
www.genesys.com
.
Reasonable Accommodations:
If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may complete the
Reasonable Accommodations Form
for assistance. Please use the Candidate field in the dropdown menu to ensure a timely response.
This form is designed to assist job seekers who seek reasonable accommodation for the application process. Submissions entered for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.
Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, ****** orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
At Genesys, we allow our employees to make their mark by entrusting them to make decisions and do what they’ve been hired to do: their very best. Your potential is waiting; why are you?
Job Description
Job Title: Course Developer
Department & Team: Genesys Beyond - Content Team
Reports to: Ishwarya Padmanabhan
Location: Chennai
Summary:
Genesys is looking for a talented Course Developer with experience in technical writing and educational content development to produce world-class training courses for industry professionals. This individual will collaborate with internal teams and subject matter experts to create technical training for different modalities including ILT/VILT, e-learning, and videos.
Key Responsibilities:
Write high-quality technical content after conducting thorough research, supported by subject matter experts
Design well-structured, engaging courses about Genesys software products and solutions for our customers, channel partners, and employees directly contributing to Beyond sales
Seamlessly collaborate and communicate with cross-functional teams (product managers, designers, developers, and technical instructors) working at different locations and time zones
Work independently to deliver content on schedule, recognizing the need to have flexible hours to accommodate team members in multiple time zones
Perform thorough reviews of your work and those of your peers
Track and report errors for process and performance improvement
Must Haves:
Excellent English communication skills to communicate with a global team
Minimum 4 years of experience in a writing-focused role
A Bachelor’s degree in English, Communications, or a technical discipline
Ability to understand technical concepts and produce content in a simple, clear, and concise manner that global audiences can easily understand
Razor-sharp attention to detail
Exceptional editing and proofreading skills to ensure text is well-written, logically structured, and adheres to our style guide
Knowledge of industry style rules (Microsoft Style)
Enthusiasm to learn more about customer experience and contact-center solutions
Preferred Skills:
Experience with recording screencasts or similar video content
Experience with Articulate content development suite (i.e., Storyline, Rise) and Adobe InDesign
Basic knowledge of instructional design and application to course writing & development
About Genesys:
Every year, Genesys orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service™ our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit
www.genesys.com
.
Reasonable Accommodations:
If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may complete the
Reasonable Accommodations Form
for assistance. Please use the Candidate field in the dropdown menu to ensure a timely response.
This form is designed to assist job seekers who seek reasonable accommodation for the application process. Submissions entered for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.
Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, ****** orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
💡 Quick Summary
Seeking a career-building opportunity? The Course Developer position is now open for candidates interested in the Software Developer Jobs sector. This role in Chennai offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Software Developer Jobs is a plus.
