Creative Technical Support Specialist

Location: Aledo, Illinois

Category: Work from home Jobs

Description

The Creative Technical Support Specialist is a subject matter expert on digital advertising technologies, emphasizing creative executions and their development in third-party ad servers. The Creative Technical Support Specialist will work closely with internal Customer Experience Managers, creative production, education and product teams, external clients, and partners to support omni-channel advertising campaigns.

Creative Production

• Master the SDK (API) that powers our dynamic ads.

• Build or modify interactive HTML widgets nested within ads.

• Build or modify ads that use Google Web Designer, Adobe Animate, or hand-coded.

• Build demo or live campaign creative (HTML, Video, or Image-based dynamic templates).

Support

• Troubleshoot JavaScript, CSS, and HTML code issues with digital ads built by SaaS clients needing creative technical support using the Clinch SDK.

• Respond to SaaS support tickets and document solutions in the company knowledge base.

• Provide development best practices to help meet client objectives and production goals within the Clinch platform.

• Provide detailed feedback to developers to help them solve bugs or other issues.

• Escalate to Tier 4 (Product/Engineering) when platform bugs associated with support tickets arise.

Requirements

Required Skills:

• Advanced-level knowledge of JavaScript, CSS, & HTML5 is required.

• Strong experience with jQuery and GSAP.

• Experience in design programs: Adobe InDesign, Illustrator, Photoshop, or Figma.

• Working knowledge of Google Web Designer, Adobe Animate, and Adobe After Effects.

• Experience with ticketing or task management systems like Zendesk, JIRA, Bugzilla, Basecamp, or Asana.

• Excellent analytical and problem-solving ability.

• Professional written and spoken communication. Able to communicate about complex topics in a simple and clear style.

• Strong debugging/troubleshooting skills using browser developer tools and network traffic inspectors like Charles, Fiddler, or Chrome Dev Tools.

• Capable of troubleshooting issues within a tight timeline.

• Ability to prioritize multiple tasks and meet deadlines with demonstrated initiative.

• BA/BS or comparable degree or certification, especially in a technical field.

Success Criteria

Experience

4+ years of work experience in digital advertising, web development, or a related technology field.

Benefits

• Compensation commensurate with experience

• Unlimited PTO

• Medical, Dental, & Vision plans

• 401K with matching

• Stipend reimbursements (mobile phone service, gym membership, and pet insurance)

• Flexible work schedule

• Life @ Clinch: Team Happy Hours, Outings (virtual and in-person), excellent office culture + much more!

• Clinch has been certified as a “Greatest Place to Work” for 2021-2024!

• Various perks and discounts

Salary Range

$70,000 - $120,000

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