Job Description
Job Description
• Collects past due and soon to be due receivables on accounts/portfolios assigned by calling, emailing, faxing customers globally
• Working on clearance and dispute resolution on deductions
• Manages the interface issues & New account set up activity.
• Assists the escheatment team with clearance of unapplied cash/credit notes
• Liaises with the AR Cash Application team to ensure payments received are applied accurately
• Liaises with plants, salespersons, plant finance team, customer support team, and others in the organization to resolve disputes on unpaid invoices
• Contacts and works with the EDI IT team to resolve issues with the EDI feeds related to invoices, shipment and payment notifications
• Identifies patterns and gets to the root of issues causing delinquencies and leads resolution of identified issues to improve customer experience and ultimately department past due metrics
• Participates in process improvement projects
• Communicates and negotiates effectively with external and internal stakeholders
• Understands the entire order to cash value stream and applies the knowledge to achieve results
• Documents new and existing processes. Updates documents as soon as improvements are made
• Markets, trains, counsels, advises, and communicates credit department policies and procedures to company personnel
Job Responsibilities
• This position is to collect past due accounts receivables of Hydraulics operations in the North America region
• Resolve disputes and issues that result in non-payment
• Identify trends and analyze customer behavior to decide tactics/strategies to deploy to maximize collections
• Identify improvement opportunities to ensure maximum collections with minimal efforts
Background & Skills
Bachelors Degree Required (Business, Finance, Commerce)
2-5 years Business to Business Credit/Collection Experience
Effectively securing prompt payment from customers while employing commercial sensitivity, business acumen, and good judgment
Effective business writing and professional communication skills
Experience Utilizing Oracle 11i/R12 Preferred
Experience utilizing Microsoft Office Suite, Internet, and related computer skills
Demonstrated Effective Customer Service Skills
Demonstrated Effective Negotiation Skills
Work independently, decisively and timely
Adapts to change, plans and prioritizes as required
Willing to work US hours (6pm to 3am IST)
Skills
Utilize quality tools/initiatives
Proficient in commercial sensitivity and business acumen
Demonstrates effective autonomous decision making within limits of authority
Demonstrates effective communication skills.
Demonstrates effective evaluation and problem-solving skills.
• Collects past due and soon to be due receivables on accounts/portfolios assigned by calling, emailing, faxing customers globally
• Working on clearance and dispute resolution on deductions
• Manages the interface issues & New account set up activity.
• Assists the escheatment team with clearance of unapplied cash/credit notes
• Liaises with the AR Cash Application team to ensure payments received are applied accurately
• Liaises with plants, salespersons, plant finance team, customer support team, and others in the organization to resolve disputes on unpaid invoices
• Contacts and works with the EDI IT team to resolve issues with the EDI feeds related to invoices, shipment and payment notifications
• Identifies patterns and gets to the root of issues causing delinquencies and leads resolution of identified issues to improve customer experience and ultimately department past due metrics
• Participates in process improvement projects
• Communicates and negotiates effectively with external and internal stakeholders
• Understands the entire order to cash value stream and applies the knowledge to achieve results
• Documents new and existing processes. Updates documents as soon as improvements are made
• Markets, trains, counsels, advises, and communicates credit department policies and procedures to company personnel
Job Responsibilities
• This position is to collect past due accounts receivables of Hydraulics operations in the North America region
• Resolve disputes and issues that result in non-payment
• Identify trends and analyze customer behavior to decide tactics/strategies to deploy to maximize collections
• Identify improvement opportunities to ensure maximum collections with minimal efforts
Background & Skills
Bachelors Degree Required (Business, Finance, Commerce)
2-5 years Business to Business Credit/Collection Experience
Effectively securing prompt payment from customers while employing commercial sensitivity, business acumen, and good judgment
Effective business writing and professional communication skills
Experience Utilizing Oracle 11i/R12 Preferred
Experience utilizing Microsoft Office Suite, Internet, and related computer skills
Demonstrated Effective Customer Service Skills
Demonstrated Effective Negotiation Skills
Work independently, decisively and timely
Adapts to change, plans and prioritizes as required
Willing to work US hours (6pm to 3am IST)
Skills
Utilize quality tools/initiatives
Proficient in commercial sensitivity and business acumen
Demonstrates effective autonomous decision making within limits of authority
Demonstrates effective communication skills.
Demonstrates effective evaluation and problem-solving skills.
💡 Quick Summary
Seeking a career-building opportunity? The Credit Analyst position is now open for candidates interested in the BPO Jobs sector. This role in Pune offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in BPO Jobs is a plus.