Credit Assessor (Applicants must Identify as Aboriginal and/or Torres Strait Islander)

Create your best future and join Group Customer Operations as a Credit Assessor.
Permanent, full time
Based in Melbourne, VIC
You will attend full time training in the office (Monday to Friday) for approximately 6 months and then transition to hybrid working where you will work 3 days in the office and can work the remaining days from home.

What’s the role?
As a Credit Assessor, you will support the mortgage application process for applications received from our Third-Party Broker Network, handling both simple and complex cases, such as PAYG, LMI, Construction, Guarantor, Home Guarantee Scheme and more.
Key responsibilities include:

Reviewing applications for accuracy and compliance with quality standards
Assessing creditworthiness and serviceability while adhering to lending regulations
Referring applications beyond credit guidelines to managers
Building strong relationships with brokers by providing guidance and maintaining trust
Ensuring audit, compliance, and quality standards are met to minimize risk
Offering advice on application structuring, credit policy, and documentation.
What do I need?
Outstanding stakeholder management skills with the ability to liaise, consult and advise internal and external stakeholders in a timely manner
Excellent communication skills, both verbal and written
High attention to detail and accuracy
Demonstrated problem-solving and decision-making skills
Finance/banking background desirable
Why join us?

At Westpac, we’re passionate about becoming our customers’ #1 banking partner for life and we know that starts with creating the best workplace in the country. For Aboriginal and Torres Strait Islander peoples, that means more than just a job.

Special offers on banking products and discounts from top brands, including generous employee-only mortgage rates!
We offer flexible work arrangements to support your work/life balance, along with a variety of leave options including Culture (such as dedicated Sorry Business Leave), Lifestyle, and Wellbeing Leave.
Tailored career support through our Indigenous Careers Team, and growth opportunities like the Echo mentoring program and Jawun secondments.
Lots of opportunities to ‘give back’ to the Community by getting involved in our many volunteering initiatives including our Brothers & Sisters Employee Advocacy Group.
Create your future today

To get started, simply click on the APPLY or APPLY NOW button

We’re all about creating a supportive and inclusive community. We welcome everyone – no matter your age, gender, background, or abilities. We also provide additional support to welcome our veterans, Indigenous Australians and neurodiverse community.

If you need any adjustments during the recruitment process, you can find out more information and additional contact details by visiting the "People with Disability and/or needing Accessibility Requirements" page on our website.

At Westpac we aim to help Aboriginal and Torres Strait Islander Australians succeed by supporting Indigenous employees to build meaningful careers. The filling of this position/these positions is intended to constitute a special/equal opportunity measure under section 8(1) of the Racial Discrimination Act 1975 (Cth), and s 12 of the Equal Opportunity Act 2010 (Vic) and s 8(4) of the Charter of Human Rights and Responsibilities Act 2006 (Vic). This forms part of Westpac’s strategy to foster a multicultural, vibrant and diverse workforce.