Credit Card Dispute Resolution Analyst

Company Overview

Bank of America is a leading global banking and financial services company committed to helping clients achieve their goals. Our mission is to be a great place to work for our teammates, creating an environment that fosters growth, innovation, and inclusion.

We believe in harnessing the power of technology and operations to drive Responsible Growth, enabling us to deliver exceptional services to our clients while meeting the evolving needs of society. Our Global Business Services division plays a critical role in achieving this goal, delivering Technology and Operations capabilities to Lines of Business and Staff Support Functions of Bank of America through a centrally managed, globally integrated delivery model and globally resilient operations.

Job Requirements

This role is responsible for researching and deciding debit card claims in compliance with Regulation E, Issuer guidelines (VISA/MasterCard) and bank's policies & procedures. Key responsibilities include responding to customer requests, investigating claims, maintaining accurate records, and ensuring high-quality transaction processing. Strong analytical skills and knowledge of internal policies, procedures, and regulatory requirements are essential for success in this role.

Key Skills and Qualifications

• Excellent communication and analytical skills.

• Strong understanding of internal policies, procedures, and regulatory requirements.

• Ability to work accurately and efficiently in a fast-paced environment.

• Degree in a relevant field such as finance, business administration, or related field.

• 0-2 years of experience in a similar role.