Job Description
• Qualifications
Under Graduated(Any stream)
• Responsibilities
While internship:-
Selected interns will learn below points.
• Introduction to Behavioral Skills and Mindsets.
• Growth Mindset.
• Persistence.
• Personal Responsibility.
• Future Orientation.
• Communication.
• Customer Focus.
• Orientation to Detail.
• Proactiveness.
• Introduction to the MSME Loan Officer Role and Curriculum.
• Introduction to Banking Financial Services and Insurance (BFSI) Industry Benefits and Challenges.
• Introduction to Loan Products.
• Building Product Knowledge.
• Introduction to Bank Policies and Structures.
• Building Customer Relationships.
• Introduction to the MSME Loan Process.
• Lead Generation (Loan Process Part):-
1) Lead Generation: Growing Your Potential Customer Base Lead Generation: Introduction and Screening Customers Lead Generation: Pitching Your Product Lead Generation: Cross-selling & Upselling Lead Generation: Handling Rejections Loan Application & Documentation (Loan Process Part).
2) Loan Application & Documentation: Collecting and Reviewing Documents Loan Application & Documentation: Digital Skills and Tools for the MSME Loan Officer Role
Appraisal (Loan Process Part).
3) Sanctioning & Disbursement (Loan Process Part).
4) Sanctioning & Disbursement: Facilitating Difficult Conversations Loan Monitoring (Loan Process Part).
5)Recovery (Loan Process Part).
6)Renewal (Loan Process Part).
7)Starting and Closing the Day Making my Company's Targets Personal Building and Strengthening Relationships with Bank Staff.
While job:-
1. Responsible for establishing the company brand and for managing the sales and business development targets for assigned portfolio with focus on affordable / mass affluent / LAP segment in the assigned location from open market, channels and developer relationships.
2. Responsible for listening to the customer and cross selling products that meet the consumers.
3. End to end customer management enquiry to disbursement.
4. Be knowledgeable about the product portfolio, features, processing fees et al and guide customer through the same as required.
5. Responsible for channel empanelment, customer acquisition and cultivating relationships.
6. Ensure adherence to all compliance related responsibilities e.g. customer KYC.
7. Adherence to the organizations policies and procedures and compliance with legal and regulatory requirements.
8. Responsible for ensuring the proper completion of the files within timeline as per the company checklist.
+. Responsible for ensuring the proper closure of disbursement documentation within
the timeline.
10. Coordinate with internal teams and customers for any post disbursement issues.
11. Provide market feedback on product offerings based on customer feedback.
12. Ensure that all customer documentation is maintained in the prescribed format and transfer of documents is done safely and seamlessly.
13. Support collections team in assessing delinquency.
14. Responsible for activation, training and development of channels and release of channel payments on time.
15.Responsible for communicating the reasons for rejection to the customer whose file has been rejected.
16. Collaborate with Operations team for resolving PDD (Post disbursal document) issues.
17. The incumbent is required to have a good knowledge and understanding of the local affordable / mass affluent markets and PMAY Willingness to adapt to digital tools and processes.
18. Customer Service Orientation - Identifies and anticipates customer needs and responds to them by maintaining long term relationships
Under Graduated(Any stream)
• Responsibilities
While internship:-
Selected interns will learn below points.
• Introduction to Behavioral Skills and Mindsets.
• Growth Mindset.
• Persistence.
• Personal Responsibility.
• Future Orientation.
• Communication.
• Customer Focus.
• Orientation to Detail.
• Proactiveness.
• Introduction to the MSME Loan Officer Role and Curriculum.
• Introduction to Banking Financial Services and Insurance (BFSI) Industry Benefits and Challenges.
• Introduction to Loan Products.
• Building Product Knowledge.
• Introduction to Bank Policies and Structures.
• Building Customer Relationships.
• Introduction to the MSME Loan Process.
• Lead Generation (Loan Process Part):-
1) Lead Generation: Growing Your Potential Customer Base Lead Generation: Introduction and Screening Customers Lead Generation: Pitching Your Product Lead Generation: Cross-selling & Upselling Lead Generation: Handling Rejections Loan Application & Documentation (Loan Process Part).
2) Loan Application & Documentation: Collecting and Reviewing Documents Loan Application & Documentation: Digital Skills and Tools for the MSME Loan Officer Role
Appraisal (Loan Process Part).
3) Sanctioning & Disbursement (Loan Process Part).
4) Sanctioning & Disbursement: Facilitating Difficult Conversations Loan Monitoring (Loan Process Part).
5)Recovery (Loan Process Part).
6)Renewal (Loan Process Part).
7)Starting and Closing the Day Making my Company's Targets Personal Building and Strengthening Relationships with Bank Staff.
While job:-
1. Responsible for establishing the company brand and for managing the sales and business development targets for assigned portfolio with focus on affordable / mass affluent / LAP segment in the assigned location from open market, channels and developer relationships.
2. Responsible for listening to the customer and cross selling products that meet the consumers.
3. End to end customer management enquiry to disbursement.
4. Be knowledgeable about the product portfolio, features, processing fees et al and guide customer through the same as required.
5. Responsible for channel empanelment, customer acquisition and cultivating relationships.
6. Ensure adherence to all compliance related responsibilities e.g. customer KYC.
7. Adherence to the organizations policies and procedures and compliance with legal and regulatory requirements.
8. Responsible for ensuring the proper completion of the files within timeline as per the company checklist.
+. Responsible for ensuring the proper closure of disbursement documentation within
the timeline.
10. Coordinate with internal teams and customers for any post disbursement issues.
11. Provide market feedback on product offerings based on customer feedback.
12. Ensure that all customer documentation is maintained in the prescribed format and transfer of documents is done safely and seamlessly.
13. Support collections team in assessing delinquency.
14. Responsible for activation, training and development of channels and release of channel payments on time.
15.Responsible for communicating the reasons for rejection to the customer whose file has been rejected.
16. Collaborate with Operations team for resolving PDD (Post disbursal document) issues.
17. The incumbent is required to have a good knowledge and understanding of the local affordable / mass affluent markets and PMAY Willingness to adapt to digital tools and processes.
18. Customer Service Orientation - Identifies and anticipates customer needs and responds to them by maintaining long term relationships
💡 Quick Summary
Seeking a career-building opportunity? The Credit Processing Officer|Internship position is now open for candidates interested in the Bank Jobs sector. This role in Pune offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Bank Jobs is a plus.
