CRFTL - Impairments RTB - SRE
Pune
About Barclays
Barclays is a British universal bank. We are diversified by business, by different types of customers and clients, and by geography. Our businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by our service company which provides technology, operations and functional services across the Group.
Risk and Control Objective
Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal Barclays Policies and Policy Standards.

Working Flexibly
We're committed to providing a supportive and inclusive culture and environment for you to work in. This environment recognises and supports ways to balance your personal needs, alongside the professional needs of our business. Providing the opportunity for all our employees, globally to work flexibly empowers each of us to work in a way that suits our lives as well as enabling us to better service our customers' and clients' needs. Whether you have family commitments or you're a career, or whether you need study time or wish to pursue personal interests, our approach to working flexibly is designed to help you balance your life.
If you would like some flexibility then please discuss this with the hiring manager.
• Provide Application Support for business facing applications in Consumer Risk , Finance, Treasury & Liquidity (CRFTL) within Risk, Finance & Treasury (RFT) functional area.

What will you be doing
• Ensure the Applications Support team delivers a professional, customer focused and high performing support service in line with agreed service scope and service levels.
• Provide support, coaching and mentoring to Applications Support Team members to ensure that all objectives and commitments are fulfilled in line with expectations, agreements and standards.
• Maintain and improve application and software support methods, standards, KPI's and SLA's across all ITS supported applications and software.
• Ensure any quality management processes to the team's activities are followed, e.g. ensuring all support methods, procedures and tools are robust, fully tested, of high quality and fit for purpose.
• Develop and maintain professional credible relationships with key stakeholders (IT and the business)
• Recommend and assist with developing improvements around support processes, tools, standards and the overall performance and level of support provided by the Applications Support team.
• Provide clear ownership and resolution of incidents/faults logged against applications/systems supported by the Application Support team to agreed SLA's and KPI's.
• Ensure completeness of root cause for major/critical incidents, and where possible resolve or provide workarounds, suggestions and improvements to mitigate future incidents.
• Provide assistance to the Applications Development team with testing and deployment of application/software changes/releases through the formal change management