Job Description
Company Description
About Montu
Montu is one of Australia's leading health tech businesses and a leader in alternative health services. With operations in Australia and Europe, we take a technology-first approach to reshaping the landscape for suppliers, practitioners, pharmacies and patients. Montu operates a fully integrated, end-to-end ecosystem of healthcare companies that touches every part of the alternative health experience, from patient care through to pharmacy dispensing, clinical education, product development, wholesale distribution and more. Our brands include Alternaleaf, UMeds, Leafio and Saged.
Recognised by the Deloitte Fast 50 as the fastest growing tech company in Australia for two years running – with revenue growth of over 26,000% and +,000% – Montu is now the largest business of its kind outside North America.
Job Description
The Crisis Intervention Specialist is responsible for real time intervention in actively identified high-risk situations, supporting individuals at risk of self-harm (including suicide), harm to others (including threats, verbal abuse and intimidation), harm from others or experiencing other crisis situations. This brand new role will also be responsible for completing outbound calls as required to assess welfare of patients and provide mini interventions to patients experiencing distress.
This position will see you working fully remote (based within Australia) from 1pm - +pm, Monday - Friday (AEST). Please note additional weekend work may be required.
Responsibilities For The Role Include
Crisis Response
Provide immediate support to patients by providing an appropriate mental health intervention
Liaise with and refer patients to relevant crisis and emergency services
Offer immediate support and provide appropriate focused psychological strategies/interventions relative to the patient’s crisis.
Exercise independent professional judgement to solve problems and manage patient presentations.
Utilise advanced reasoning skills to provide support in complex and acute situations, effectively communicating these actions to the team.
Follow up with patients who have been flagged as requiring a welfare check.
Risk Assessment and Prevention
Complete risk assessments, safety planning and provide referral pathways where appropriate
Communicate high risk patient concerns with the relevant internal groups.
Complete relevant incident reporting based on the patient intervention.
Compliance
Maintain appropriate records including clinical notes, reporting documentation and incident reports.
Maintain up to date knowledge, skills, and practice within the risk management, safety and quality frameworks as applicable.
Respect the confidentiality of customers and general practice in line with the organisation’s policies, procedures and the Privacy Act.
Maintain professional registrations or accreditations as required.
Qualifications
To be successful within this role, you will need:
Previous experience as a Mental Health Clinician is highly desirable
Minimum 3 years’ experience in mental health and crisis intervention preferred
Previous experience and competency in the provision of crisis intervention and risk assessment
A clear knowledge and understanding of trauma informed care and single session interventions
Strong communication skills - verbal and written
Previous telehealth experience will be highly regarded
Relevant tertiary qualification in Social Work, Psychology, Welfare or other related discipline well regarded
Please Note: Successful applicants must be willing to obtain and maintain a National Police Check.
Additional Information
You’ll be joining a highly motivated, agile team where your ideas and work will directly influence the direction and progress of an expanding global company in a hyper-growth phase. We pride ourselves on our collaborative and driven culture and offer opportunities for advancement to high achievers.
Other Benefits Include
Gaining access to SAGED courses and more through the Greenhouse learning platform, fostering continuous growth and development.
Enjoying discounts with over 450 retailers through our Reward and Recognition platform.
The freedom of a full-time, work-from-home role.
Access to co-working spaces in Sydney, Melbourne, Brisbane, and select regional cities.
Mental health support through our wellbeing platform, Unmind.
A private health insurance discount through Medibank.
Up to 8 weeks of paid parental leave.
Swag kits to celebrate key milestones in your journey with us.
Enhancing your home office with our ergonomic equipment reimbursement benefit.
Being part of one of the fastest-growing industries in Australia, improving the lives of hundreds of thousands of patients.
We are committed to facilitating a barrier-free recruitment process and work environment. If you require any accommodations, we welcome you to let us know so we can work with you to participate fully in our recruitment experience.
About Montu
Montu is one of Australia's leading health tech businesses and a leader in alternative health services. With operations in Australia and Europe, we take a technology-first approach to reshaping the landscape for suppliers, practitioners, pharmacies and patients. Montu operates a fully integrated, end-to-end ecosystem of healthcare companies that touches every part of the alternative health experience, from patient care through to pharmacy dispensing, clinical education, product development, wholesale distribution and more. Our brands include Alternaleaf, UMeds, Leafio and Saged.
Recognised by the Deloitte Fast 50 as the fastest growing tech company in Australia for two years running – with revenue growth of over 26,000% and +,000% – Montu is now the largest business of its kind outside North America.
Job Description
The Crisis Intervention Specialist is responsible for real time intervention in actively identified high-risk situations, supporting individuals at risk of self-harm (including suicide), harm to others (including threats, verbal abuse and intimidation), harm from others or experiencing other crisis situations. This brand new role will also be responsible for completing outbound calls as required to assess welfare of patients and provide mini interventions to patients experiencing distress.
This position will see you working fully remote (based within Australia) from 1pm - +pm, Monday - Friday (AEST). Please note additional weekend work may be required.
Responsibilities For The Role Include
Crisis Response
Provide immediate support to patients by providing an appropriate mental health intervention
Liaise with and refer patients to relevant crisis and emergency services
Offer immediate support and provide appropriate focused psychological strategies/interventions relative to the patient’s crisis.
Exercise independent professional judgement to solve problems and manage patient presentations.
Utilise advanced reasoning skills to provide support in complex and acute situations, effectively communicating these actions to the team.
Follow up with patients who have been flagged as requiring a welfare check.
Risk Assessment and Prevention
Complete risk assessments, safety planning and provide referral pathways where appropriate
Communicate high risk patient concerns with the relevant internal groups.
Complete relevant incident reporting based on the patient intervention.
Compliance
Maintain appropriate records including clinical notes, reporting documentation and incident reports.
Maintain up to date knowledge, skills, and practice within the risk management, safety and quality frameworks as applicable.
Respect the confidentiality of customers and general practice in line with the organisation’s policies, procedures and the Privacy Act.
Maintain professional registrations or accreditations as required.
Qualifications
To be successful within this role, you will need:
Previous experience as a Mental Health Clinician is highly desirable
Minimum 3 years’ experience in mental health and crisis intervention preferred
Previous experience and competency in the provision of crisis intervention and risk assessment
A clear knowledge and understanding of trauma informed care and single session interventions
Strong communication skills - verbal and written
Previous telehealth experience will be highly regarded
Relevant tertiary qualification in Social Work, Psychology, Welfare or other related discipline well regarded
Please Note: Successful applicants must be willing to obtain and maintain a National Police Check.
Additional Information
You’ll be joining a highly motivated, agile team where your ideas and work will directly influence the direction and progress of an expanding global company in a hyper-growth phase. We pride ourselves on our collaborative and driven culture and offer opportunities for advancement to high achievers.
Other Benefits Include
Gaining access to SAGED courses and more through the Greenhouse learning platform, fostering continuous growth and development.
Enjoying discounts with over 450 retailers through our Reward and Recognition platform.
The freedom of a full-time, work-from-home role.
Access to co-working spaces in Sydney, Melbourne, Brisbane, and select regional cities.
Mental health support through our wellbeing platform, Unmind.
A private health insurance discount through Medibank.
Up to 8 weeks of paid parental leave.
Swag kits to celebrate key milestones in your journey with us.
Enhancing your home office with our ergonomic equipment reimbursement benefit.
Being part of one of the fastest-growing industries in Australia, improving the lives of hundreds of thousands of patients.
We are committed to facilitating a barrier-free recruitment process and work environment. If you require any accommodations, we welcome you to let us know so we can work with you to participate fully in our recruitment experience.
💡 Quick Summary
Seeking a career-building opportunity? The Crisis Intervention Specialist | Afternoon position is now open for candidates interested in the Work from home Jobs sector. This role in Melbourne offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Work from home Jobs is a plus.