Job Description
Job Description
Kangaru Polymers Pvt. Ltd., a trailblazer in the construction chemical industry, is seeking a talented and experienced CRM Executive to join our dynamic team. With over 20 years of field experience, we have developed innovative solutions for industrial coatings, waterproofing, floorings, structural strengthening, repair, and restoration. At Kangaru Polymers, we prioritize customer satisfaction and provide Functionality+ aesthetic stand-alone products and services. If you are passionate about delivering exceptional customer experiences and thrive in a fast-paced environment, we invite you to apply and join our success story.
Position: CRM Executive Experience: 3 to 5 years Location: Pune
Role Overview: As a CRM Executive at Kangaru Polymers, you will play a crucial role in building and maintaining strong relationships with our customers. Your primary responsibility will be to ensure a seamless customer experience throughout their journey with Kangaru Polymers. By leveraging your expertise in customer relationship management, you will contribute to our mission of providing unparalleled customer satisfaction and establishing long-term partnerships
RequirementsResponsibilities: Customer Relationship Management with less than 10% of Customer Escalations. (Month on Month) : Nurture relationships with existing customers, ensuring their satisfaction and loyalty. Serve as a single point of contact for customer queries, concerns, and requests, and provide timely and accurate responses.
+0% -100% Accuracy in Customer Data Management: Maintain accurate and up-to-date customer records, including contact information, communication history, and feedback. Utilize CRM software to manage customer data effectively.
80%-+0% Complaint Resolution within TAT defined: Address customer complaints promptly and professionally, striving for swift resolution and customer satisfaction. Collaborate with crossfunctional teams to resolve complex issues and ensure a positive customer experience.
+0% -100% Sales Data update increase sales volume with Cross Sell and Upsell by 20% : Collaborate with the sales team to provide support in managing customer accounts, tracking sales activities, and identifying upselling or cross-selling opportunities. Coordinate with internal stakeholders to fulfil customer requests efficiently. Customer Satisfaction to be increased by 20% month and month: Collect and analyse customer feedback to gain insights into customer preferences, satisfaction levels, and areas for improvement. Collaborate with the relevant teams to implement necessary changes and enhancements. Customer Communication: Plan and execute effective communication strategies to keep customers informed about new products, promotions, and company updates. Ensure consistency in messaging across different communication channels.
Customer Engagement: Proactively engage with customers to understand their needs, preferences, and challenges. Identify opportunities to enhance customer experience and build customer loyalty through personalized interactions. Process Improvement: Continuously evaluate and refine CRM processes to optimize customer relationship management and enhance efficiency. Recommend and implement improvements to streamline workflows and enhance the overall customer experience. Qualifications and Experience: Bachelors degree in Business Administration, Marketing, or a related field is preferred. Proven experience as a CRM Executive for 3 years plus or similar customer-facing role in a reputable organization, preferably in the construction chemical industry. Strong understanding of customer relationship management principles and best practices. Excellent interpersonal and communication skills, both verbal and written. Customer-centric mindset with a passion for delivering exceptional service. Strong problem-solving and analytical abilities. Proficiency in using CRM software and other relevant tools. Join Kangaru Polymers and be a part of our inspiring success story. As a CRM Executive, you will have the opportunity to play a pivotal role in enhancing customer relationships, driving customer satisfaction, and contributing to our growth in the construction chemical industry. Apply now and be a catalyst for our continued success
Requirements
Responsibilities: Customer Relationship Management with less than 10% of Customer Escalations. (Month on Month) : Nurture relationships with existing customers, ensuring their satisfaction and loyalty. Serve as a single point of contact for customer queries, concerns, and requests, and provide timely and accurate responses. +0% -100% Accuracy in Customer Data Management: Maintain accurate and up-to-date customer records, including contact information, communication history, and feedback. Utilize CRM software to manage customer data effectively. 80%-+0% Complaint Resolution within TAT defined: Address customer complaints promptly and professionally, striving for swift resolution and customer satisfaction. Collaborate with crossfunctional teams to resolve complex issues.
Kangaru Polymers Pvt. Ltd., a trailblazer in the construction chemical industry, is seeking a talented and experienced CRM Executive to join our dynamic team. With over 20 years of field experience, we have developed innovative solutions for industrial coatings, waterproofing, floorings, structural strengthening, repair, and restoration. At Kangaru Polymers, we prioritize customer satisfaction and provide Functionality+ aesthetic stand-alone products and services. If you are passionate about delivering exceptional customer experiences and thrive in a fast-paced environment, we invite you to apply and join our success story.
Position: CRM Executive Experience: 3 to 5 years Location: Pune
Role Overview: As a CRM Executive at Kangaru Polymers, you will play a crucial role in building and maintaining strong relationships with our customers. Your primary responsibility will be to ensure a seamless customer experience throughout their journey with Kangaru Polymers. By leveraging your expertise in customer relationship management, you will contribute to our mission of providing unparalleled customer satisfaction and establishing long-term partnerships
RequirementsResponsibilities: Customer Relationship Management with less than 10% of Customer Escalations. (Month on Month) : Nurture relationships with existing customers, ensuring their satisfaction and loyalty. Serve as a single point of contact for customer queries, concerns, and requests, and provide timely and accurate responses.
+0% -100% Accuracy in Customer Data Management: Maintain accurate and up-to-date customer records, including contact information, communication history, and feedback. Utilize CRM software to manage customer data effectively.
80%-+0% Complaint Resolution within TAT defined: Address customer complaints promptly and professionally, striving for swift resolution and customer satisfaction. Collaborate with crossfunctional teams to resolve complex issues and ensure a positive customer experience.
+0% -100% Sales Data update increase sales volume with Cross Sell and Upsell by 20% : Collaborate with the sales team to provide support in managing customer accounts, tracking sales activities, and identifying upselling or cross-selling opportunities. Coordinate with internal stakeholders to fulfil customer requests efficiently. Customer Satisfaction to be increased by 20% month and month: Collect and analyse customer feedback to gain insights into customer preferences, satisfaction levels, and areas for improvement. Collaborate with the relevant teams to implement necessary changes and enhancements. Customer Communication: Plan and execute effective communication strategies to keep customers informed about new products, promotions, and company updates. Ensure consistency in messaging across different communication channels.
Customer Engagement: Proactively engage with customers to understand their needs, preferences, and challenges. Identify opportunities to enhance customer experience and build customer loyalty through personalized interactions. Process Improvement: Continuously evaluate and refine CRM processes to optimize customer relationship management and enhance efficiency. Recommend and implement improvements to streamline workflows and enhance the overall customer experience. Qualifications and Experience: Bachelors degree in Business Administration, Marketing, or a related field is preferred. Proven experience as a CRM Executive for 3 years plus or similar customer-facing role in a reputable organization, preferably in the construction chemical industry. Strong understanding of customer relationship management principles and best practices. Excellent interpersonal and communication skills, both verbal and written. Customer-centric mindset with a passion for delivering exceptional service. Strong problem-solving and analytical abilities. Proficiency in using CRM software and other relevant tools. Join Kangaru Polymers and be a part of our inspiring success story. As a CRM Executive, you will have the opportunity to play a pivotal role in enhancing customer relationships, driving customer satisfaction, and contributing to our growth in the construction chemical industry. Apply now and be a catalyst for our continued success
Requirements
Responsibilities: Customer Relationship Management with less than 10% of Customer Escalations. (Month on Month) : Nurture relationships with existing customers, ensuring their satisfaction and loyalty. Serve as a single point of contact for customer queries, concerns, and requests, and provide timely and accurate responses. +0% -100% Accuracy in Customer Data Management: Maintain accurate and up-to-date customer records, including contact information, communication history, and feedback. Utilize CRM software to manage customer data effectively. 80%-+0% Complaint Resolution within TAT defined: Address customer complaints promptly and professionally, striving for swift resolution and customer satisfaction. Collaborate with crossfunctional teams to resolve complex issues.
💡 Quick Summary
Seeking a career-building opportunity? The CRM Executive position is now open for candidates interested in the Marketing Executive Jobs sector. This role in Pune offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Marketing Executive Jobs is a plus.
