Job Description
What you’ll do
Roles and Responsibilities
CRM process Built-up and Implementation among the team.
Responsible for managing Key Vendor relationships and databases in formulating strategies,
Execution.
Coordinate activities that affect operational Decisions and Business requirements.
Responsible for the production, procurement, and planning of daily operations.
Communicates with all relevant employees to ensure delivery times are met.
Regular feedback from clients via mail s and through other communications.
Communicates any changes in the order or delivery date to relevant parties.
Event handling in all cities with coordination of Marketing and Event Team.
Managing all the Revenue data with coordination of Management.
Follow up on interruptions to the order.
Arranging meetings for our prospective clients and Existing clients to provide them with the
best service.
Maintaining Customers Data with proper Documentation and Required Necessities of docs.
Responsible for the development and implementation of new processes and procedures for
effective and efficient team operations .
Team Handling and Assists representatives in handling disappointed customers.
Ensures that customers receive the quickest service possible.
Ensures that customer service representatives follow all company policies and procedures
when dealing with customers.
Takes customer complaints to upper management when necessary.
Generates reports for upper management.
Helps create, update and maintain call scripts for representatives.
Reviews customer evaluations in regards to service representatives- work and looks for
areas that need improvement.
Participates in the formulation of the company's strategic plan.
Review and select CRM software that meets our company's needs.
Desired Candidate Profile
Skills Required :
- Must have outstanding customer service skills.
- Strong interpersonal and active listening skills.
- Must have good computer skills.
- Must be highly detail oriented and have the ability to effectively multi-task.
- Must have excellent management and leadership skills.
- Extensive knowledge of the products and services offered by the company.
Perks and Benefits
Informal dress code
5 days a week
Health Insurance
Roles and Responsibilities
CRM process Built-up and Implementation among the team.
Responsible for managing Key Vendor relationships and databases in formulating strategies,
Execution.
Coordinate activities that affect operational Decisions and Business requirements.
Responsible for the production, procurement, and planning of daily operations.
Communicates with all relevant employees to ensure delivery times are met.
Regular feedback from clients via mail s and through other communications.
Communicates any changes in the order or delivery date to relevant parties.
Event handling in all cities with coordination of Marketing and Event Team.
Managing all the Revenue data with coordination of Management.
Follow up on interruptions to the order.
Arranging meetings for our prospective clients and Existing clients to provide them with the
best service.
Maintaining Customers Data with proper Documentation and Required Necessities of docs.
Responsible for the development and implementation of new processes and procedures for
effective and efficient team operations .
Team Handling and Assists representatives in handling disappointed customers.
Ensures that customers receive the quickest service possible.
Ensures that customer service representatives follow all company policies and procedures
when dealing with customers.
Takes customer complaints to upper management when necessary.
Generates reports for upper management.
Helps create, update and maintain call scripts for representatives.
Reviews customer evaluations in regards to service representatives- work and looks for
areas that need improvement.
Participates in the formulation of the company's strategic plan.
Review and select CRM software that meets our company's needs.
Desired Candidate Profile
Skills Required :
- Must have outstanding customer service skills.
- Strong interpersonal and active listening skills.
- Must have good computer skills.
- Must be highly detail oriented and have the ability to effectively multi-task.
- Must have excellent management and leadership skills.
- Extensive knowledge of the products and services offered by the company.
Perks and Benefits
Informal dress code
5 days a week
Health Insurance
💡 Quick Summary
Seeking a career-building opportunity? The CRM Executive position is now open for candidates interested in the BPO Jobs sector. This role in Jaipur offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in BPO Jobs is a plus.