Job Description
Founded in 1+6+, Kalpataru Limited is one of India’s leading real estate companies. Built on the strong Values of ethics, quality, prudence, humility, respect, and transparency Kalpataru has created defining landmarks that have set new standards in real estate development for close to half a century.
Our Vision is: "To be a brand that is admired as an industry leader for its thoughtfully designed, high quality, innovative life-spaces, is recognized for its customer and people practices, and is acknowledged for fostering long term relationship with stakeholders."
Objective of the role : To successfully manage customer relations and monitor customer satisfaction by devising ways for the company to better serve customers and achieve 100 % collections targets
Position/Designation : CRM- IC role
Department : CRM
Location : Jaipur (Site)
Roles & Responsibilities:
Collections: To monthly, manage & collections targets of debtors, reminder in process bucket and new booking.
Non projection amount remarks Pre-intimations/ Demand letters Payment reminders Pre-termination & Forfeiture 16B collection Customer contact and engagement
Customer Lifecycle (On-boarding & Post Onboarding) : On Boarding
1. Welcome call
2. Customer visit for on-boarding process
3. Stamp duty & AFS registrations
4. Customer portal adoption 5. ROC, NOC generation.
Post Onboarding:
1. Q/R/C handling
2. Engagement calendar
3. SFDC updating.
Operations : Customer file maintenance SAP/DMS data entries Tracker updating. (Refunds/Registration/Possession) VCL / Society formation related/ Possession related/Other documentation.
Process improvements/ Initiatives : Gaps identified/ Process improvement suggestions / initiatives
Competencies Required :
Advanced Communication
Customer Orientation
Relationship Building
Interdepartmental Coordination
Sales Documentation
Our Vision is: "To be a brand that is admired as an industry leader for its thoughtfully designed, high quality, innovative life-spaces, is recognized for its customer and people practices, and is acknowledged for fostering long term relationship with stakeholders."
Objective of the role : To successfully manage customer relations and monitor customer satisfaction by devising ways for the company to better serve customers and achieve 100 % collections targets
Position/Designation : CRM- IC role
Department : CRM
Location : Jaipur (Site)
Roles & Responsibilities:
Collections: To monthly, manage & collections targets of debtors, reminder in process bucket and new booking.
Non projection amount remarks Pre-intimations/ Demand letters Payment reminders Pre-termination & Forfeiture 16B collection Customer contact and engagement
Customer Lifecycle (On-boarding & Post Onboarding) : On Boarding
1. Welcome call
2. Customer visit for on-boarding process
3. Stamp duty & AFS registrations
4. Customer portal adoption 5. ROC, NOC generation.
Post Onboarding:
1. Q/R/C handling
2. Engagement calendar
3. SFDC updating.
Operations : Customer file maintenance SAP/DMS data entries Tracker updating. (Refunds/Registration/Possession) VCL / Society formation related/ Possession related/Other documentation.
Process improvements/ Initiatives : Gaps identified/ Process improvement suggestions / initiatives
Competencies Required :
Advanced Communication
Customer Orientation
Relationship Building
Interdepartmental Coordination
Sales Documentation
💡 Quick Summary
Seeking a career-building opportunity? The CRM Executive|Senior Executive position is now open for candidates interested in the MIS Executive sector. This role in Jaipur, offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in MIS Executive is a plus.
