CRM Implementation Coordinator (5 - 31yrs)

Tata Consultancy Services


ServiceNow CMDB Architect
Tata Consultancy Services • New Delhi, Delhi • via LinkedIn
14 hours ago
Full–time
No Degree Mentioned
Apply on LinkedIn
Job description
Job Details:-

Required Skills: ServiceNow Integration, CMDB

Total Experience: 5yrs to 15yrs

Work Location: Delhi/NCR

Notice Period: 0-60 Days only

Must-Have:
• Experience: 5+ years in ServiceNow.
• Certified with ServiceNow.
• Administrator and ITIL foundation or at least aware of ITIL processes.
• Should have knowledge and implemented the ITSM, ITAM, ITBM and ITOM(CMDB, Discovery and Service mapping) platform modules.
• Should have hands on scripting of ServiceNow (Client Script and Server Script) to under the existing scripts.
• Worked on Virtual Agent, IntegrationHub and Flow designer.
• Hands on integrate and e-Bond ServiceNow with 3rd party applications using REST API and web services.
• Should be able to build the reports and dashboards using report and performance analytics modules.
• Interact with customers, understand their business demands, issues, queries and provide solution.
• Design document(s), presentation(s), educate and demonstration to customers whenever needed.
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Apna


CRM Implementation Coordinator (5 - 31yrs)
Apna • Delhi • via Indeed
9 hours ago
₹35K–₹45K a month
Full–time
No Degree Mentioned
Apply on Indeed
Job description
Company Name:

Apna (On behalf of Prakash Courier & Cargo Services)

Job Title

CRM Implementation Coordinator

Organisation Type

Company

Sector

Other Service Activities

Functional Area

Others

Functional Role

Others

Job Description

Key Responsibilities1. Delivery Tracking & MonitoringTrack daily shipments (inbound/outbound) using tracking tools, portals, or transporter updates. Monitor delivery status and ensure on-time delivery to customers. Maintain real-time records of dispatched, in-transit, and delivered shipments. 2. Customer CommunicationShare timely delivery updates with customers through calls, emails, and WhatsApp. Respond to customer inquiries regarding shipment status, delays, or delivery schedules. Act as a communication bridge between customers and operations. 3. Coordination with Transporters & DriversCoordinate with drivers, transport partners, and warehouses for delivery confirmations. Follow up for POD (Proof of Delivery) and upload/submit in the system. Escalate issues such as delays, vehicle breakdowns, or incorrect addresses. 4. Issue ResolutionIdentify risks such as delays, incomplete documents, or incorrect delivery information. Proactively resolve issues in coordination with the operations and customer service team. Provide alternative solutions to ensure customer satisfaction. 5. Reporting & DocumentationMaintain daily delivery follow-up reports. Update CRM or tracking systems with the latest status. Prepare daily MIS for pending deliveries, delays, and completed shipments. Required Skills & QualificationsMinimum graduate (any stream); logistics background preferred. 14 years experience in logistics, courier, freight forwarding, or transport. Strong communication skills (verbal & written). Good follow-up, coordination, and problem-solving abilities. Ability to work under pressure and handle multiple shipments. Proficient in MS Excel, tracking tools, and CRM systems. Preferred AttributesFast learner with strong attention to detail. Customer-centric approach. Ability to handle urgent deliveries and tight timelines. Experience in B2B logistics or last-mile delivery is an advantage.