Job Description
Company Name:
Apna (On behalf of Prakash Courier & Cargo Services)
Job Title
CRM Implementation Coordinator
Organisation Type
Company
Sector
Other Service Activities
Functional Area
Others
Functional Role
Others
Job Description
Key Responsibilities1. Delivery Tracking & MonitoringTrack daily shipments (inbound/outbound) using tracking tools, portals, or transporter updates. Monitor delivery status and ensure on-time delivery to customers. Maintain real-time records of dispatched, in-transit, and delivered shipments. 2. Customer CommunicationShare timely delivery updates with customers through calls, emails, and WhatsApp. Respond to customer inquiries regarding shipment status, delays, or delivery schedules. Act as a communication bridge between customers and operations. 3. Coordination with Transporters & DriversCoordinate with drivers, transport partners, and warehouses for delivery confirmations. Follow up for POD (Proof of Delivery) and upload/submit in the system. Escalate issues such as delays, vehicle breakdowns, or incorrect addresses. 4. Issue ResolutionIdentify risks such as delays, incomplete documents, or incorrect delivery information. Proactively resolve issues in coordination with the operations and customer service team. Provide alternative solutions to ensure customer satisfaction. 5. Reporting & DocumentationMaintain daily delivery follow-up reports. Update CRM or tracking systems with the latest status. Prepare daily MIS for pending deliveries, delays, and completed shipments. Required Skills & QualificationsMinimum graduate (any stream); logistics background preferred. 14 years experience in logistics, courier, freight forwarding, or transport. Strong communication skills (verbal & written). Good follow-up, coordination, and problem-solving abilities. Ability to work under pressure and handle multiple shipments. Proficient in MS Excel, tracking tools, and CRM systems. Preferred AttributesFast learner with strong attention to detail. Customer-centric approach. Ability to handle urgent deliveries and tight timelines. Experience in B2B logistics or last-mile delivery is an advantage.
Apna (On behalf of Prakash Courier & Cargo Services)
Job Title
CRM Implementation Coordinator
Organisation Type
Company
Sector
Other Service Activities
Functional Area
Others
Functional Role
Others
Job Description
Key Responsibilities1. Delivery Tracking & MonitoringTrack daily shipments (inbound/outbound) using tracking tools, portals, or transporter updates. Monitor delivery status and ensure on-time delivery to customers. Maintain real-time records of dispatched, in-transit, and delivered shipments. 2. Customer CommunicationShare timely delivery updates with customers through calls, emails, and WhatsApp. Respond to customer inquiries regarding shipment status, delays, or delivery schedules. Act as a communication bridge between customers and operations. 3. Coordination with Transporters & DriversCoordinate with drivers, transport partners, and warehouses for delivery confirmations. Follow up for POD (Proof of Delivery) and upload/submit in the system. Escalate issues such as delays, vehicle breakdowns, or incorrect addresses. 4. Issue ResolutionIdentify risks such as delays, incomplete documents, or incorrect delivery information. Proactively resolve issues in coordination with the operations and customer service team. Provide alternative solutions to ensure customer satisfaction. 5. Reporting & DocumentationMaintain daily delivery follow-up reports. Update CRM or tracking systems with the latest status. Prepare daily MIS for pending deliveries, delays, and completed shipments. Required Skills & QualificationsMinimum graduate (any stream); logistics background preferred. 14 years experience in logistics, courier, freight forwarding, or transport. Strong communication skills (verbal & written). Good follow-up, coordination, and problem-solving abilities. Ability to work under pressure and handle multiple shipments. Proficient in MS Excel, tracking tools, and CRM systems. Preferred AttributesFast learner with strong attention to detail. Customer-centric approach. Ability to handle urgent deliveries and tight timelines. Experience in B2B logistics or last-mile delivery is an advantage.
💡 Quick Summary
Seeking a career-building opportunity? The CRM Implementation Coordinator (5 - 31yrs position is now open for candidates interested in the Health Jobs sector. This role in New Delhi offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Health Jobs is a plus.
