Job Description
Expert Law is a national legal firm specializing in Personal Injury and Immigration Law, offering tailored services for individuals and businesses. With over 40 years of combined experience, the firm is committed to delivering high-quality legal advice with a personal touch. Guided by the philosophy of "putting people first," Expert Law ensures client-focused service rooted in transparency, reliability, and integrity. Clients benefit from clear communication regarding fees, time frames, and a seamless end-to-end solution for their legal issues.
Role Description
This is a full-time remote role for a CRM (Customer Relationship Management) Manager - B2C at Expert Law. The CRM Manager will be responsible for overseeing customer relationship strategies aimed at improving client acquisition, retention, and satisfaction. Primary responsibilities include developing CRM campaigns, analyzing customer behaviors and trends, implementing market segmentation strategies, and collaborating with sales and marketing teams to identify growth opportunities.
Qualifications
• Strong analytical skills with the ability to interpret customer data and derive actionable insights
• Exceptional communication skills to collaborate effectively across teams and engage with customers
• Experience in sales and knowledge of customer acquisition strategies in the B2C market
• Expertise in market segmentation and creating targeted engagement strategies
• Proven project management skills to oversee and execute CRM initiatives
• Familiarity with CRM tools and software, as well as experience in the legal or service industry, is a plus
• Bachelor's degree in Marketing, Business Administration, or a related field is preferred
Role Description
This is a full-time remote role for a CRM (Customer Relationship Management) Manager - B2C at Expert Law. The CRM Manager will be responsible for overseeing customer relationship strategies aimed at improving client acquisition, retention, and satisfaction. Primary responsibilities include developing CRM campaigns, analyzing customer behaviors and trends, implementing market segmentation strategies, and collaborating with sales and marketing teams to identify growth opportunities.
Qualifications
• Strong analytical skills with the ability to interpret customer data and derive actionable insights
• Exceptional communication skills to collaborate effectively across teams and engage with customers
• Experience in sales and knowledge of customer acquisition strategies in the B2C market
• Expertise in market segmentation and creating targeted engagement strategies
• Proven project management skills to oversee and execute CRM initiatives
• Familiarity with CRM tools and software, as well as experience in the legal or service industry, is a plus
• Bachelor's degree in Marketing, Business Administration, or a related field is preferred
💡 Quick Summary
Seeking a career-building opportunity? The CRM Manager- B2C position is now open for candidates interested in the Office Assistant Jobs sector. This role in New Delhi offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Office Assistant Jobs is a plus.
