CRM - MS Dynamics Solution Architect

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.

Locations: Toronto, Mississauga, Calgary, Montreal, Vancouver
Job Description
MS Dynamics Solution Architect
Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.

Technical Skills:
Dynamics 365 Customer Engagement(Sales, Service - Must) and knowledge other Microsoft Dynamics 365 suite of products.
Facilitate detailed design from requirements and support construction and deployment.
Design components in a Service Oriented Architecture (SOA) environment with good technical expertise in middleware tools ( preferably Mulesoft)
Dynamics 365 in Online & On-Premise implementations and environments and prior versions.
Providing highly available, scalable Dynamics 365 architecture
Hands on experience in C#.Net, Java Script, MS SQL, MS CRM SDK, MSD developer toolkit & SSRS
Subject matter knowledge in integration architecture and the ability to map integration pattern to functional usage.
Experience in MS CRM & 3rd party Integration using Middleware Tools/ API's(REST, ODATA WebAPI's) /SSIS packages.
Experience in using Azure services for integration(Azure Functions, Service Bus etc. PCF controls, Power Apps and Power Automate for upstream/downstream systems integrations.
Experience in data migration– data analysis, data mappings, data harmonization using OOB and third party tools, preferable experience in Azure Data Factory.
Experienced in reporting architecture, with SSRS and knowledge on Power BI.
Good to have knowledge in latest features of Dynamics 365 platform (Sales Insights , Customer Service Insights, Customer Voice, etc.)
Experience in effective management of cloud platform resources and good understanding on security models and connectivity CRM systems.
Technical expertise in set up of DevOps pipelines for CRM systems on cloud platforms with standard DevOps tools
Exposure in driving information management strategy, design and deployment on cloud platforms, preferably on Web Services global infrastructure and services.
Exposure in financial services / Banking is preferrable.
Good to have Certifications:
Microsoft Dynamics 365 for Sales
Microsoft Dynamics 365 for Service
Microsoft Dynamics 365 for Customizations
Life at Capgemini:
Capgemini supports all aspects of your well-being throughout the changing stages of your life and career. For eligible employees, we offer:
Flexible work
Healthcare including dental, vision, mental health, and well-being programs
Financial well-being programs such as 401(k) and Employee Share Ownership Plan
Paid time off and paid holidays
Paid parental leave
Family building benefits like adoption assistance, surrogacy, and cryopreservation
Social well-being benefits like subsidized back-up child/elder care and tutoring
Mentoring, coaching and learning programs
Employee Resource Groups
Disaster Relief
Disclaimer:
Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, ****** orientation, genetics, veteran status, marital status or any other characteristic protected by law.

This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship.

Capgemini is committed to providing reasonable accommodations during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact.

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fuelled by its market leading capabilities in AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2026 global revenues of €22.5 billion.