Job Description
Job Title: CRM Team Leader (Logistics & E-commerce)
Location: Gurgaon
Experience Required: 4–6 Years
Job Description:
We are looking for an experienced and dynamic CRM Team Leader with strong knowledge of the logistics and e-commerce industry. The ideal candidate will be responsible for managing the CRM team, improving customer experience, and driving customer engagement and retention strategies.
Key Responsibilities:
• Lead and manage the CRM team to achieve performance targets
• Develop and implement CRM strategies to improve customer retention and satisfaction
• Analyze customer data and generate actionable insights
• Coordinate with logistics, operations, and e-commerce teams to ensure seamless customer experience
• Monitor KPIs and prepare performance reports
• Handle escalations and ensure timely resolution of customer issues
• Optimize CRM tools and processes for better efficiency
Requirements:
• 4–6 years of experience in CRM, preferably in logistics or e-commerce industry
• Prior team handling experience is mandatory
• Strong analytical and problem-solving skills
• Excellent communication and leadership abilities
• Proficiency in CRM software and MS Excel
Interested candidates can share their resume on 9266XXXXXX.
Job Type: Full-time
Pay: ₹30,000.00 - ₹40,000.00 per month
Work Location: In person
Location: Gurgaon
Experience Required: 4–6 Years
Job Description:
We are looking for an experienced and dynamic CRM Team Leader with strong knowledge of the logistics and e-commerce industry. The ideal candidate will be responsible for managing the CRM team, improving customer experience, and driving customer engagement and retention strategies.
Key Responsibilities:
• Lead and manage the CRM team to achieve performance targets
• Develop and implement CRM strategies to improve customer retention and satisfaction
• Analyze customer data and generate actionable insights
• Coordinate with logistics, operations, and e-commerce teams to ensure seamless customer experience
• Monitor KPIs and prepare performance reports
• Handle escalations and ensure timely resolution of customer issues
• Optimize CRM tools and processes for better efficiency
Requirements:
• 4–6 years of experience in CRM, preferably in logistics or e-commerce industry
• Prior team handling experience is mandatory
• Strong analytical and problem-solving skills
• Excellent communication and leadership abilities
• Proficiency in CRM software and MS Excel
Interested candidates can share their resume on 9266XXXXXX.
Job Type: Full-time
Pay: ₹30,000.00 - ₹40,000.00 per month
Work Location: In person
💡 Quick Summary
Seeking a career-building opportunity? The CRM Team Leader (Logistics & E-commerce) position is now open for candidates interested in the Transportation & Logistics sector. This role in Gurgaon offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Transportation & Logistics is a plus.