Job Description
Job Role: To Attend the inbound calls of customers in Retail Liabilities and process the queries & requests to customer satisfaction. To identify and convert the opportunities for cross-selling (banking product) on customer's calls. Responsible for quality communication and customer servicing within laid down productivity and service benchmarks. Ensure customer 'delight' and consistent service experience, including timely resolution of customer queries/issues. Complete the logs specified by the process (End-of-day target). Adherence to Information Security norms & quality process norms. To be aware of and comply with any updates about the process. Act on the feedback given by Team Leader / Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance. Job Requirements : Graduate. Graduate. Preferably 1-2 years with 6 months which should to be in customer service role - Understanding of call center industry an advantage. Fresher's can also apply . Excellent communication skills - Verbal & Written . Flexible to work 24 / 7 (For Females : 7AM till 8PM) including Sunday / holidays . Flexible to get scattered 8 Week Offs in a month with +hours shift. Good listening skills and strong communication abilities. Be Confident and willing to learn with a flair for knowledge. Possess an upbeat, positive can-do attitude & works with integrity. Team Player, collaborative Self-motivated person including the ability to act as a role model within the organization. Should be able to establish rapport quickly with peers, managers & customers
Job Types: Full-time, Regular / Permanent, Fresher
Salary: ₹12,000.00 - ₹16,000.00 per month
Benefits:
Health insuranceLife insurancePaid sick timeProvident Fund
Schedule:
Day shift
Supplemental pay types:
Commission payOvertime payPerformance bonus
Ability to commute/relocate:
Goregaon, Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (Required)
Education:
Bachelor's (Required)
Experience:
total work: 1 year (Preferred)Customer service: 1 year (Preferred)
Language:
English (Required)Hindi (Required)
Job Types: Full-time, Regular / Permanent, Fresher
Salary: ₹12,000.00 - ₹16,000.00 per month
Benefits:
Health insuranceLife insurancePaid sick timeProvident Fund
Schedule:
Day shift
Supplemental pay types:
Commission payOvertime payPerformance bonus
Ability to commute/relocate:
Goregaon, Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (Required)
Education:
Bachelor's (Required)
Experience:
total work: 1 year (Preferred)Customer service: 1 year (Preferred)
Language:
English (Required)Hindi (Required)
💡 Quick Summary
Seeking a career-building opportunity? The CSA |Customer Service Associate position is now open for candidates interested in the Fresher Jobs sector. This role in Mumbai offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Fresher Jobs is a plus.
