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CSE |Customer Support Executive|

Place of work Gurgaon
Contract type -
Start date 2 weeks ago
Salary -

Job details

Job description, work day and responsibilities

Responsibilities:
• Customer Interaction:
• Handle inbound and outbound customer calls, emails, and chat inquiries.
• Provide accurate information regarding products and services to customers.
• Issue Resolution:
• Resolve customer issues, complaints, or queries in a timely and effective manner.
• Escalate unresolved issues to the appropriate departments as necessary.
• Customer Satisfaction:
• Ensure a high level of customer satisfaction by delivering prompt and courteous support.
• Follow up on customer complaints to ensure complete resolution.
• Data Management:
• Maintain accurate records of customer interactions and update databases accordingly.
• Document customer feedback to identify common issues and recommend improvements.
• Product Knowledge:
• Stay updated on Merapashu360’s offerings to provide informed support.
• Educate customers on new features and product updates.
• Collaboration:
• Work closely with internal teams (sales, technical support, etc.) to ensure seamless service delivery.
• Share customer insights and feedback with relevant teams to improve products/services.

Qualifications:
• Minimum 6 months of experience in customer support or a similar role.
• Strong communication and problem-solving skills.
• Ability to handle challenging situations with patience and empathy.
• Proficient in using CRM software and other customer support tools.

Job Types: Full-time, Permanent

Pay: ₹16,000.00 - ₹22,000.00 per month

Benefits:
• Health insurance
• Provident Fund

Schedule:
• Day shift
• Morning shift

Supplemental Pay:
• Performance bonus
• Yearly bonus

Education:
• Bachelor's (Required)

Experience:
• total work: 1 year (Required)
• Customer service: 1 year (Required)

Language:
• Hindi (Preferred)
• English (Preferred)

Work Location: In person

Company address

India
Haryana
Gurgaon Show on map Get directions
Company Name: Event Solution
You will be redirected to another website to apply.
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Offer ID: #913223, Published: 2 weeks ago, Company registered: 1 year ago

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