CSE |Customer Support Executive|

Responsibilities:

• Customer Interaction:

• Handle inbound and outbound customer calls, emails, and chat inquiries.

• Provide accurate information regarding products and services to customers.

• Issue Resolution:

• Resolve customer issues, complaints, or queries in a timely and effective manner.

• Escalate unresolved issues to the appropriate departments as necessary.

• Customer Satisfaction:

• Ensure a high level of customer satisfaction by delivering prompt and courteous support.

• Follow up on customer complaints to ensure complete resolution.

• Data Management:

• Maintain accurate records of customer interactions and update databases accordingly.

• Document customer feedback to identify common issues and recommend improvements.

• Product Knowledge:

• Stay updated on Merapashu360’s offerings to provide informed support.

• Educate customers on new features and product updates.

• Collaboration:

• Work closely with internal teams (sales, technical support, etc.) to ensure seamless service delivery.

• Share customer insights and feedback with relevant teams to improve products/services.

Qualifications:

• Minimum 6 months of experience in customer support or a similar role.

• Strong communication and problem-solving skills.

• Ability to handle challenging situations with patience and empathy.

• Proficient in using CRM software and other customer support tools.

Job Types: Full-time, Permanent

Pay: ₹16,000.00 - ₹22,000.00 per month

Benefits:

• Health insurance

• Provident Fund

Schedule:

• Day shift

• Morning shift

Supplemental Pay:

• Performance bonus

• Yearly bonus

Education:

• Bachelor's (Required)

Experience:

• total work: 1 year (Required)

• Customer service: 1 year (Required)

Language:

• Hindi (Preferred)

• English (Preferred)

Work Location: In person