CSM developer
Job details
Job description, work day and responsibilities
About The Role
Duration: 6 months
Location: Jaipur, Mysore, Chandigarh , Chennai, Pune, Mangalore, Bhubaneshwar, Bangalore, Hyderabad, Noida, Chandigarh, Thiruvanthapuram, Indore, Nagpur, Gurugram
Timings: Full Time (As per company timings)
Notice Period: (Immediate Joiner - Only)
Experience: 7-10 Years
Relevant Experience- 5+ Years
Requirement
BGV - Mandatory, No JNTU candidates
Technical skill summary
The Developer - CSM serves as the subject matter expert in ServiceNow CSM platform, Service portal, integrations, reporting, as well as a champion of best practices. The incumbent has extensive knowledge and experience with application development lifecycle, as well as strong technical troubleshooting skill and communication skill.
Job Functions
• Design, develop, and support ServiceNow CSM solutions, Service portal, reporting, etc.
• Design, develop, and support integration between ServiceNow CSM and other applications
• Provide consultation to customer users on technologies, data, and processes
Responsibilities
• Serve as a key team member in the ServiceNow CSM support team
• Support and enhance the ServiceNow CSM module
• Lead effective communication between technical teams and stakeholders
• Design, develop, troubleshoot, debug, and deploy technical solutions
• Manage break fixes, enhancement requests, projects, configuration, workflow management, release management, system outage, system maintenance, testing, etc.
• Remain current with industry trends to advise, advocate, and implement solutions
Qualifications Required
• Bachelor's/Master’s degree in Computer Science, Information Systems, or Engineering
• At least 3+ years of experience in ServiceNow CSM support, implementation, and enhancements
• Experience with at least one full cycle implementation of ServiceNow CSM
• Excellent knowledge and experience in ServiceNow CSM, Service portal, integration, and reporting
• Excellent knowledge and experience in Javascript, AngularJS, HTML/CSS, etc.
• Proven ability to gather business requirements and translate them into functional and technical solutions
• Proven ability to work both independently to provide solutions to the stakeholders and as part of a team to accomplish tasks
• Proven ability to maintain focus and work effectively with multiple demands
• Excellent analytical and time management skills
• Excellent communication skills both verbal and written in English
• Strong stakeholder relationship building skills
• Strong project management skills
Driving Results
• Good single contributor & good team player.
• Flexible attitude towards work, as per the needs.
• Proactively identify & communicate issues and risks.
Other Personal Characteristics
• Dynamic, engaging, self-reliant developer
• Ability to deal with ambiguity
• Manage a collaborative and analytical approach
• Self-confident and humble
• Open to continuous learning
• Intelligent, rigorous thinker who can operate successfully amongst bright people
Skills: javascript,project management,stakeholder relationship building,servicenow csm,reporting,integration,servicenow,angularjs,application development lifecycle,html/css,csm,communication,skills,technical troubleshooting,management
Company address
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Offer ID: #1139175,
Published: 2 hours ago,
Company registered: 4 months ago
