CSM developer

About The Role

Duration: 6 months

Location: Jaipur, Mysore, Chandigarh , Chennai, Pune, Mangalore, Bhubaneshwar, Bangalore, Hyderabad, Noida, Chandigarh, Thiruvanthapuram, Indore, Nagpur, Gurugram

Timings: Full Time (As per company timings)

Notice Period: (Immediate Joiner - Only)

Experience: 7-10 Years

Relevant Experience- 5+ Years

Requirement

BGV - Mandatory, No JNTU candidates

Technical skill summary

The Developer - CSM serves as the subject matter expert in ServiceNow CSM platform, Service portal, integrations, reporting, as well as a champion of best practices. The incumbent has extensive knowledge and experience with application development lifecycle, as well as strong technical troubleshooting skill and communication skill.

Job Functions

• Design, develop, and support ServiceNow CSM solutions, Service portal, reporting, etc.

• Design, develop, and support integration between ServiceNow CSM and other applications

• Provide consultation to customer users on technologies, data, and processes

Responsibilities

• Serve as a key team member in the ServiceNow CSM support team

• Support and enhance the ServiceNow CSM module

• Lead effective communication between technical teams and stakeholders

• Design, develop, troubleshoot, debug, and deploy technical solutions

• Manage break fixes, enhancement requests, projects, configuration, workflow management, release management, system outage, system maintenance, testing, etc.

• Remain current with industry trends to advise, advocate, and implement solutions

Qualifications Required

• Bachelor's/Master’s degree in Computer Science, Information Systems, or Engineering

• At least 3+ years of experience in ServiceNow CSM support, implementation, and enhancements

• Experience with at least one full cycle implementation of ServiceNow CSM

• Excellent knowledge and experience in ServiceNow CSM, Service portal, integration, and reporting

• Excellent knowledge and experience in Javascript, AngularJS, HTML/CSS, etc.

• Proven ability to gather business requirements and translate them into functional and technical solutions

• Proven ability to work both independently to provide solutions to the stakeholders and as part of a team to accomplish tasks

• Proven ability to maintain focus and work effectively with multiple demands

• Excellent analytical and time management skills

• Excellent communication skills both verbal and written in English

• Strong stakeholder relationship building skills

• Strong project management skills

Driving Results

• Good single contributor & good team player.

• Flexible attitude towards work, as per the needs.

• Proactively identify & communicate issues and risks.

Other Personal Characteristics

• Dynamic, engaging, self-reliant developer

• Ability to deal with ambiguity

• Manage a collaborative and analytical approach

• Self-confident and humble

• Open to continuous learning

• Intelligent, rigorous thinker who can operate successfully amongst bright people

Skills: javascript,project management,stakeholder relationship building,servicenow csm,reporting,integration,servicenow,angularjs,application development lifecycle,html/css,csm,communication,skills,technical troubleshooting,management