Job Description
NRMA Insurance has been helping Australians with their general insurance and actively supporting communities for 100 years. Part of Insurance Australia Group (known as IAG), were proud to be one of Australias most iconic brands.
Make a meaningful impact as a CTP Claims Consultant, managing endtoend case management for our ACT customers who have been injured in motor vehicle accidents. This includes the endtoend management of both Defined Benefits (DB) and Common Law (CL) claims. Youll guide each claim from lodgement through to resolution, supporting injured individuals throughout their recovery journey. Using strong communication, empathy and sound decisionmaking, youll apply relevant legislation, interpret information, and work with providers and stakeholders to help customers return to health or work safely and efficiently. With a focus on quality, customer experience and compliance, youll balance compassion with clear judgement to deliver fair and effective outcomes. This is a permanent full-time role based in Gadigal Country (Darling Park 2, Sydney).
What You'll Do
Manage endtoend case management of CTP injury claims, including Defined Benefits (DB) and Common Law (CL) claims from lodgement through to finalisation
Apply legislation, guidelines and internal processes to make informed, timely and fair claim decisions
Communicate with customers, providers and stakeholders to support recovery and returntowork outcomes
Gather, review and maintain accurate claim documentation to meet compliance and quality standards
Identify risks, escalate complex or litigated matters, and implement appropriate strategies
Provide empathetic, proactive support to injured customers throughout their recovery journey
What You'll Bring
Strong customer service skills with the ability to show empathy and support people experiencing injury
Confident communicator who can handle difficult conversations and diffuse conflict
High resilience and emotional intelligence when managing sensitive or complex situations
Strong analytical skills with excellent attention to detail and sound decisionmaking
Ability to interpret information, apply legislation and manage multiple tasks effectively
Techsavvy with the confidence to troubleshoot systems and navigate digital tools
Desirable: Experience in CTP or Workers Compensation claims management
What We Offer
Boosted superannuation with 13% as standard.
20 days annual leave + 5 days MyLeave (extra leave for whats important to you).
Work from home and many more flexibility options with myFlex.
Up to 50% off personal insurance, including home and motor insurance.
Partner discounts on private health insurance, tech& appliances, and many more.
Industry-leading 20 weeks paid parental leave.
Access to LinkedIn Learning, the award-winning IAG Academy, study assistance and secondment opportunities.
employment type eligibility criteria apply
Applications close: Friday 30 January 2026 11:59PM AEDT
Make sure to discuss your application with your current manager before applying.
Adjustments and Support
If you require any support or adjustments to participate equitably in our recruitment process, we encourage you to reach out to recruitment@iag.com.au for a confidential conversation.
Make a meaningful impact as a CTP Claims Consultant, managing endtoend case management for our ACT customers who have been injured in motor vehicle accidents. This includes the endtoend management of both Defined Benefits (DB) and Common Law (CL) claims. Youll guide each claim from lodgement through to resolution, supporting injured individuals throughout their recovery journey. Using strong communication, empathy and sound decisionmaking, youll apply relevant legislation, interpret information, and work with providers and stakeholders to help customers return to health or work safely and efficiently. With a focus on quality, customer experience and compliance, youll balance compassion with clear judgement to deliver fair and effective outcomes. This is a permanent full-time role based in Gadigal Country (Darling Park 2, Sydney).
What You'll Do
Manage endtoend case management of CTP injury claims, including Defined Benefits (DB) and Common Law (CL) claims from lodgement through to finalisation
Apply legislation, guidelines and internal processes to make informed, timely and fair claim decisions
Communicate with customers, providers and stakeholders to support recovery and returntowork outcomes
Gather, review and maintain accurate claim documentation to meet compliance and quality standards
Identify risks, escalate complex or litigated matters, and implement appropriate strategies
Provide empathetic, proactive support to injured customers throughout their recovery journey
What You'll Bring
Strong customer service skills with the ability to show empathy and support people experiencing injury
Confident communicator who can handle difficult conversations and diffuse conflict
High resilience and emotional intelligence when managing sensitive or complex situations
Strong analytical skills with excellent attention to detail and sound decisionmaking
Ability to interpret information, apply legislation and manage multiple tasks effectively
Techsavvy with the confidence to troubleshoot systems and navigate digital tools
Desirable: Experience in CTP or Workers Compensation claims management
What We Offer
Boosted superannuation with 13% as standard.
20 days annual leave + 5 days MyLeave (extra leave for whats important to you).
Work from home and many more flexibility options with myFlex.
Up to 50% off personal insurance, including home and motor insurance.
Partner discounts on private health insurance, tech& appliances, and many more.
Industry-leading 20 weeks paid parental leave.
Access to LinkedIn Learning, the award-winning IAG Academy, study assistance and secondment opportunities.
employment type eligibility criteria apply
Applications close: Friday 30 January 2026 11:59PM AEDT
Make sure to discuss your application with your current manager before applying.
Adjustments and Support
If you require any support or adjustments to participate equitably in our recruitment process, we encourage you to reach out to recruitment@iag.com.au for a confidential conversation.
💡 Quick Summary
Seeking a career-building opportunity? The CTP Claims Consultant position is now open for candidates interested in the Health Jobs sector. This role in Sydney offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Health Jobs is a plus.
