Job Description
Join a team recognized for leadership, innovation and diversity
Serve as the primary customer contact for your assigned portfolio of accounts and ensure all customer needs and expectations are met. You will respond to inbound customer calls and email regarding order inquiry as to ship dates, problems, order changes, repairs and RMA's. You will communicate with other departments such as Technical Support, Logistics, Manufacturing, Regional Sales Managers, Product Managers, etc., to resolve customer issues. You will process orders including order entry, expediting orders, change orders, returns, monitoring order status and resolving discrepancies. You will act as a change agent and look for ways to improve Customer Care processes.
Responsible for all the commercial aspects of the customer Billing transactions and follows :
Engaging with the business to understand the scope on the new orders/projects,
Organizing Earnest Money Deposits, Security Deposits, Bank Guarantees.
Order release in SAP and matching it with PO.
Issuance of Tax Invoice, Debit Note, Credit note, Generate Proforma Invoice, in SAP, follow e-invoicing/IRN compliance and organizing e-waybill for goods movement.
Ensuring billing as per Customer PO terms & material movement and driving timely billing as per PO terms
Billing, Documentation, Project Reconciliation support and keeping records updated. Invoice uploading on customer portal.
follow up with customer for various forms / documents required for dispatch
Provide instructions for movement of material & AWB, Check AWB draft and provide approval for final AWB.
Close co-ordination with Operations, Sourcing for commercial documentation for claim of payment
Documentation handling for letter of credits and close coordination with Bank for timely collection of payment.
Compliance to Export norms. Export Lodgement with AD Banker.
Compliance to GST and Tax laws
Documentation support for Tax audits:
Providing supporting documents required for Audits, Tax Assessments, Statutory Forms, reconciliation /utilization of e-waybills
Issuance, tracking and collection of Expired Bank Guarantees
Attend Project Reviews, cash calls to support business support functions in timely collection of payment.
Knowledge required:
System/Software/Applications/ERP:
Basic Level- MS Office - Word, Excel, Power point
PS/SD Module of SAP
Basic Level- Trade finance topics like Letter of credits, Bank Guarantees.
Goods and Services Act
Basic Knowledge about application of GST Laws and more specific on application of CGST, SGST and IGST.
GST rates
HSN classification in billing.
Exim:
Basic knowledge about Imports and Exports norms.
INCO Terms used in Domestic and International Trade
Good in Communication skills (Verbal/written)
WE VALUE
Qualifications required:
Graduate in Commerce
Post Graduate in Commerce / International business / operations/business management or of similar sort would be added advantage
MBA- Finance would be added advantage
Attitude / Behavior required:
Go Beyond
A go getter and self-motivated
Over deliver on commitments.
Be committed to putting in your maximum work effort and always do what you say.
Be the someone people trust to get things done and deliver
Passion for winning:
Understand and beat the competition.
Never give up in the face of resistance and setbacks.
Have fearless accountability for getting results.
Be consumed with making things better and have an insatiable curiosity for learning.
Think Big and make it happen:
Dream of the possibilities instead of limitations.
Be willing to re-examine almost anything.
Innovate with agility, iterate, test, try, take risks.
Translate the best ideas into realistic, pragmatic, executable plans
Additional Information
JOB ID: HRD1++128
Category: Customer Experience
Location: 56 & 57 Hadapsar Industrial Estate,Pune,MAHARASHTRA,411013,India
Nonexempt
Serve as the primary customer contact for your assigned portfolio of accounts and ensure all customer needs and expectations are met. You will respond to inbound customer calls and email regarding order inquiry as to ship dates, problems, order changes, repairs and RMA's. You will communicate with other departments such as Technical Support, Logistics, Manufacturing, Regional Sales Managers, Product Managers, etc., to resolve customer issues. You will process orders including order entry, expediting orders, change orders, returns, monitoring order status and resolving discrepancies. You will act as a change agent and look for ways to improve Customer Care processes.
Responsible for all the commercial aspects of the customer Billing transactions and follows :
Engaging with the business to understand the scope on the new orders/projects,
Organizing Earnest Money Deposits, Security Deposits, Bank Guarantees.
Order release in SAP and matching it with PO.
Issuance of Tax Invoice, Debit Note, Credit note, Generate Proforma Invoice, in SAP, follow e-invoicing/IRN compliance and organizing e-waybill for goods movement.
Ensuring billing as per Customer PO terms & material movement and driving timely billing as per PO terms
Billing, Documentation, Project Reconciliation support and keeping records updated. Invoice uploading on customer portal.
follow up with customer for various forms / documents required for dispatch
Provide instructions for movement of material & AWB, Check AWB draft and provide approval for final AWB.
Close co-ordination with Operations, Sourcing for commercial documentation for claim of payment
Documentation handling for letter of credits and close coordination with Bank for timely collection of payment.
Compliance to Export norms. Export Lodgement with AD Banker.
Compliance to GST and Tax laws
Documentation support for Tax audits:
Providing supporting documents required for Audits, Tax Assessments, Statutory Forms, reconciliation /utilization of e-waybills
Issuance, tracking and collection of Expired Bank Guarantees
Attend Project Reviews, cash calls to support business support functions in timely collection of payment.
Knowledge required:
System/Software/Applications/ERP:
Basic Level- MS Office - Word, Excel, Power point
PS/SD Module of SAP
Basic Level- Trade finance topics like Letter of credits, Bank Guarantees.
Goods and Services Act
Basic Knowledge about application of GST Laws and more specific on application of CGST, SGST and IGST.
GST rates
HSN classification in billing.
Exim:
Basic knowledge about Imports and Exports norms.
INCO Terms used in Domestic and International Trade
Good in Communication skills (Verbal/written)
WE VALUE
Qualifications required:
Graduate in Commerce
Post Graduate in Commerce / International business / operations/business management or of similar sort would be added advantage
MBA- Finance would be added advantage
Attitude / Behavior required:
Go Beyond
A go getter and self-motivated
Over deliver on commitments.
Be committed to putting in your maximum work effort and always do what you say.
Be the someone people trust to get things done and deliver
Passion for winning:
Understand and beat the competition.
Never give up in the face of resistance and setbacks.
Have fearless accountability for getting results.
Be consumed with making things better and have an insatiable curiosity for learning.
Think Big and make it happen:
Dream of the possibilities instead of limitations.
Be willing to re-examine almost anything.
Innovate with agility, iterate, test, try, take risks.
Translate the best ideas into realistic, pragmatic, executable plans
Additional Information
JOB ID: HRD1++128
Category: Customer Experience
Location: 56 & 57 Hadapsar Industrial Estate,Pune,MAHARASHTRA,411013,India
Nonexempt
💡 Quick Summary
Seeking a career-building opportunity? The Cust Exp Professional position is now open for candidates interested in the MIS Executive sector. This role in Pune offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in MIS Executive is a plus.
