Overview
of Citi and the organization

Citi, the world leading global bank, has approximately 200 million customer accounts and a presence in more than 160 countries and jurisdictions worldwide. Citi provides consumers, corporations, governments and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. Citi enables clients to achieve their strategic financial objectives by providing them with cutting-edge ideas, best-in-class products and solutions, and unparalleled access to capital and liquidity.

Securities Services Operations comprises of multiple operations groups supporting our Custody (Global and Direct), Fund Accounting, Transfer Agency, Securities Lending and Issuer Services businesses.

Custody is part of the Securities Services Operations business. The Custody services provided include: Transactions Management, Asset Servicing, Tax and Forex to our Institutional clients. Typical ICG Custody clients of Citi include financial institutions (FIs), banks, public sector/sovereign pension funds, as well as investment banks, asset managers, major international and national-level corporations, etc.

Job Purpose:

This Senior Business Analyst role will be focused on driving initiatives and providing subject matter expertise to simultaneously manage initiatives and enhancements to the current processes. The candidate will also be required to propose, develop and roll out a robust, highly control focused environment, ensuring that full end to end knowledge of processes and overall impact to our clients is understood throughout Americas Operations, to enable a control and result focused outlook.

The individual will ensure seamless completion of client implementations, technology deployment and Regulatory/Mandatory changes to the Custody Operations environment, in partnership with Client Implementations, Technology and the Business.

The successful candidate must be equipped to participate as part of the wider Operational Readiness Team, partnering with like roles in other regions and key internal stakeholders to drive the vision and strategy of the business, meeting the ever changing requirements of the external marketplace and ensuring the optimization of the Operational footprint.

The individual will have a strong project management, business analysis, risk management and operational focus with the purpose to deliver an integrated value-added service to our clients.

The role will require the successful candidate to form effective working relationships with all stakeholders – Technology, Product, Market Management, Processing teams, Coverage teams, etc. ensuring that all key project deliverables are met.

The successful candidate will be required to have a strong and detailed understanding of end-to-end operations and act as the client and operations teams advocate.

Specific areas of responsibility include:
• Produces/reviews BRDs (Business Requirements Document) & FRDs (Functional Requirements Document) / User Stories, coordinates and/or perform UAT (User Acceptance Testing) and coordinates implementation of new developments.
• Working with technology and product colleagues to develop a robust, stable and scalable solution.
• Ensure all solutions are appropriately documented and communicated to impacted parties.
• Assist Operations with the co-ordination of release planning, execution and post-implementation review
• Ensure core Operations staff readiness for the implementation.
• Participate fully as a part of the Operations Readiness / Transformation team, constantly striving to find new ways to collaborate, innovate, identify synergies, transform and improve the business to ensure overall success
• Manage relationships with internal stakeholders such as Product, Technology, Risk etc. to ensure there is a complete understanding of operational constraints, risks and needs, that there is continuous, open and constructive dialogue aiming to increase business growth within a controlled risk environment
• Engage in Product Reviews and all new and prospective deal review discussions to assess the Operational impact
• Develop a framework of a mutual commitment to meeting evolving business requirements and adapting to changing circumstances. Treat change as an opportunity to improve the service
• Provide leadership and ownership in seeking solutions when crisis situations arise
• Manage to tight deadlines and budget commitments
• Keep abreast of all Regulatory and Industry changes, noting how these may impact our clients and operational team

Qualifications & Skills:
• Prior experience or working knowledge of blockchain / distributed ledger technology and crypto currencies will be beneficial.
• Minimum 5 years of relevant Custody Operations / Business Analysis or Project Management experience and/or proven large team leadership experience in a dynamic environment across a regional footprint
• Extensive Custody experience and detailed understanding of Operational organization and clients needs
• Have strong technical knowledge of Custody products and regional regulatory requirements, stay abreast of changes and synthesize information quickly
• Ability to establish and build trust with (internal or external) clients and senior leaders throughout the business, demonstrate strong communication, advisory and influencing skills with a strong client service orientation
• Proven ability to lead cost saving and/or risk mitigation initiatives
• Good organizational skills with the ability to work under pressure and prioritize within aggressive deadlines
• Ability to work effectively in situations requiring analytical, interpretive, and problem solving techniques
• Results oriented, creative and resourceful problem solver using impeccable integrity and judgment
• In depth knowledge of Citi Policies and regulations preferred