Job Description
Description:
STAIRLOCK is one of Australia’s leading staircase manufacturers, designing, producing, and installing stairs for the nation’s top builders. Our continued growth is driven by innovation, operational excellence, and a relentless commitment to being the builder’s partner of choice.
The Opportunity
Reporting to the National Delivery & Systems Performance Leader, you’ll work closely with 2 Operations Administrators in driving our national installation and delivery schedule across SA, VIC, and NSW. This position supports customer communication and delivery coordination across our operations. You will be responsible for ensuring customers receive accurate information, enquiries are handled efficiently, and internal teams are aligned on delivery expectations.
Key Responsibilities
Respond to customer enquiries via phone and email
Provide delivery updates and manage customer expectations
Maintain accurate customer and delivery records
Coordinate with internal teams to support delivery outcomes
Identify and escalate issues where required
About You
Clear and professional communication skills (phone and email)
Strong attention to detail and accuracy in data entry
Ability to manage multiple tasks and prioritise effectively
Reliable, organised and consistent in approach
Willingness to support the broader team
Why STAIRLOCK
Employment Options
This is a flexible role and can be offered on a full-time, part-time or casual basis.
Due to the importance of coordinating and sharing information with the team, the role is based on-site. Flexible days and hours can be discussed.
This role can also be offered as an administration traineeship (full-time or part-time).
Why Join STAIRLOCK
Paid birthday leave
Employee Assistance Program (EAP)
Flexible working arrangements (within an on-site team environment)
More importantly:
A supportive and collaborative team environment, with consistent behaviours aligned to our values
Clearly defined role responsibilities and expectations
Structured training and onboarding delivered by your manager and team
Opportunities for career development and progression within the business
Remuneration
Rate of pay will be based on skills and experience, in line with the Clerks Private Sector Award.
Above-award conditions are available for suitably experienced candidates.
How to Apply
To apply please click APPLY to submit your resume and cover letter outlining what interested you in the role, your relevant attributes, skills and experience, and what type of employment arrangement you're looking for (full-time, part-tme, casual). If you are interested in a trainineeship please indicate this in your application.
For a confidential discussion, contact Kerri Willshire 0407XXXXXX.
STAIRLOCK is one of Australia’s leading staircase manufacturers, designing, producing, and installing stairs for the nation’s top builders. Our continued growth is driven by innovation, operational excellence, and a relentless commitment to being the builder’s partner of choice.
The Opportunity
Reporting to the National Delivery & Systems Performance Leader, you’ll work closely with 2 Operations Administrators in driving our national installation and delivery schedule across SA, VIC, and NSW. This position supports customer communication and delivery coordination across our operations. You will be responsible for ensuring customers receive accurate information, enquiries are handled efficiently, and internal teams are aligned on delivery expectations.
Key Responsibilities
Respond to customer enquiries via phone and email
Provide delivery updates and manage customer expectations
Maintain accurate customer and delivery records
Coordinate with internal teams to support delivery outcomes
Identify and escalate issues where required
About You
Clear and professional communication skills (phone and email)
Strong attention to detail and accuracy in data entry
Ability to manage multiple tasks and prioritise effectively
Reliable, organised and consistent in approach
Willingness to support the broader team
Why STAIRLOCK
Employment Options
This is a flexible role and can be offered on a full-time, part-time or casual basis.
Due to the importance of coordinating and sharing information with the team, the role is based on-site. Flexible days and hours can be discussed.
This role can also be offered as an administration traineeship (full-time or part-time).
Why Join STAIRLOCK
Paid birthday leave
Employee Assistance Program (EAP)
Flexible working arrangements (within an on-site team environment)
More importantly:
A supportive and collaborative team environment, with consistent behaviours aligned to our values
Clearly defined role responsibilities and expectations
Structured training and onboarding delivered by your manager and team
Opportunities for career development and progression within the business
Remuneration
Rate of pay will be based on skills and experience, in line with the Clerks Private Sector Award.
Above-award conditions are available for suitably experienced candidates.
How to Apply
To apply please click APPLY to submit your resume and cover letter outlining what interested you in the role, your relevant attributes, skills and experience, and what type of employment arrangement you're looking for (full-time, part-tme, casual). If you are interested in a trainineeship please indicate this in your application.
For a confidential discussion, contact Kerri Willshire 0407XXXXXX.
💡 Quick Summary
Seeking a career-building opportunity? The Customer Administrator -Traineeship Available position is now open for candidates interested in the BPO Jobs sector. This role in Adelaide offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in BPO Jobs is a plus.