Responding to multi-channel enquiries and complaints: voice, chat, email, and outbound calling,
Conducting assigned outbound calling requests and facilitating on time reporting with technical data and system issues,
Relationship managing an assigned portfolio of "high value" ($1m-$3m each) Private Training Establishments (PTEs) other PTEs recognised by the TEC to assist with meeting funding conditions and other needs,
First point of administrative contact for the Top 60 largest Tertiary Education Organisations (TEOs) and PTEs in partnership with RMs portfolios each funded $5m+,
Where required, managing escalated complex complaints,
Responding to Investment Round enquiries and SME (subject matter expert) work.