Job Description
Overview
RUCKUS creates cutting-edge network technology that brings people together. As a Ruckus Customer Advocacy Operations Specialist, you will be at the forefront of ensuring a positive customer experience.
The Customer Advocacy Team serves as the primary point of contact for customers, overseeing order intake through to fulfilment and addressing customers order related queries and issues. The Operations team play a pivotal role in supporting the Global Customer Advocacy Team by acting as a central function to manage the standard intake, management and resolution of key processes such as Credit Memos, RMAs, including the direct management of Teir 3 customers.
Key Responsibilities of Customer Advocacy Operations:-
Channel Support:
Demo Program: Management of demo requests to ensure timely approval and exception handling where appropriate.
Partner Portal Queries: Management of Partner Portal queries, including password reset, account changes to ensure timely response and resolution.
Customer Advocacy Operations:
Sold To Setup/Management: Management of new customer setup, including the validation of details, including any changes to existing customer master details.
Customer Vendor Forms: Coordination of the completion of Customer Vendor forms.
Credit/Debit Request: Manage the intake, investigation and approval of credit/debit memos
End User Change Requests: Management of all End User changes through the updating of systems to align and notification of customer of their new activation details.
Stock Refresh Program: Management of Stock Rotation requests, through the creation of RMA’s, confirmation of return and the issuance of the supporting credit memo.
RMAs: Creation and follow through of RMAs to support quality claim process.
Teir 3 Customer Support:
Order Support: Management of customer related queries that cannot be services via the customer portal
Order Management: Management of order changes to support order fulfilment process.
Backlog Management: Review of backlog, to ensure standard follow up actions are taken and updates provided where necessary for any items at risk of not completing fulfilment in time.
Skills
• 3–5 years of relevant experience : (Customer Operations, Customer Advocacy, Order Management, or similar operations roles)
• Excellent attention to detail, time management and organizational skills
• Excellent written and verbal communication skills
• High level of English and other languages advantageous
• Ability to collaborate across virtual functions/teams and across time zones
• Ability to prioritise workload to meet challenging deadlines
• Ability to perform a wide variety of tasks, multitask efficiently and work under pressure
• Enjoy working as a team to deliver results, learn and share knowledge.
• Experience in SFDC, SAP and Business Objectives advantageous
• Proficient in the use of computer-aided applications and software – CoPilot, Advanced Excel, PowerBI etc.
Why Join Us?
Vistance Networks shapes the future of communications technology, pushing past what is possible. We deliver solutions that bring reliability and performance to a world always in motion. Our global team of innovators and employees are trusted advisors who listen to customers first, then deliver value.
RUCKUS Networks delivers purpose-driven enterprise networks that enable superior business outcomes in demanding environments. Our solutions combine AI-powered automation, proactive network assurance, and context-aware security, providing exceptional performance with simplified management.
If you want to grow your career alongside bright, passionate, and caring people who strive to create what's next…..come connect to your future at Vistance Networks.
Vistance Networks is an Equal Opportunity Employer (EEO), including people with disabilities and veterans.
RUCKUS creates cutting-edge network technology that brings people together. As a Ruckus Customer Advocacy Operations Specialist, you will be at the forefront of ensuring a positive customer experience.
The Customer Advocacy Team serves as the primary point of contact for customers, overseeing order intake through to fulfilment and addressing customers order related queries and issues. The Operations team play a pivotal role in supporting the Global Customer Advocacy Team by acting as a central function to manage the standard intake, management and resolution of key processes such as Credit Memos, RMAs, including the direct management of Teir 3 customers.
Key Responsibilities of Customer Advocacy Operations:-
Channel Support:
Demo Program: Management of demo requests to ensure timely approval and exception handling where appropriate.
Partner Portal Queries: Management of Partner Portal queries, including password reset, account changes to ensure timely response and resolution.
Customer Advocacy Operations:
Sold To Setup/Management: Management of new customer setup, including the validation of details, including any changes to existing customer master details.
Customer Vendor Forms: Coordination of the completion of Customer Vendor forms.
Credit/Debit Request: Manage the intake, investigation and approval of credit/debit memos
End User Change Requests: Management of all End User changes through the updating of systems to align and notification of customer of their new activation details.
Stock Refresh Program: Management of Stock Rotation requests, through the creation of RMA’s, confirmation of return and the issuance of the supporting credit memo.
RMAs: Creation and follow through of RMAs to support quality claim process.
Teir 3 Customer Support:
Order Support: Management of customer related queries that cannot be services via the customer portal
Order Management: Management of order changes to support order fulfilment process.
Backlog Management: Review of backlog, to ensure standard follow up actions are taken and updates provided where necessary for any items at risk of not completing fulfilment in time.
Skills
• 3–5 years of relevant experience : (Customer Operations, Customer Advocacy, Order Management, or similar operations roles)
• Excellent attention to detail, time management and organizational skills
• Excellent written and verbal communication skills
• High level of English and other languages advantageous
• Ability to collaborate across virtual functions/teams and across time zones
• Ability to prioritise workload to meet challenging deadlines
• Ability to perform a wide variety of tasks, multitask efficiently and work under pressure
• Enjoy working as a team to deliver results, learn and share knowledge.
• Experience in SFDC, SAP and Business Objectives advantageous
• Proficient in the use of computer-aided applications and software – CoPilot, Advanced Excel, PowerBI etc.
Why Join Us?
Vistance Networks shapes the future of communications technology, pushing past what is possible. We deliver solutions that bring reliability and performance to a world always in motion. Our global team of innovators and employees are trusted advisors who listen to customers first, then deliver value.
RUCKUS Networks delivers purpose-driven enterprise networks that enable superior business outcomes in demanding environments. Our solutions combine AI-powered automation, proactive network assurance, and context-aware security, providing exceptional performance with simplified management.
If you want to grow your career alongside bright, passionate, and caring people who strive to create what's next…..come connect to your future at Vistance Networks.
Vistance Networks is an Equal Opportunity Employer (EEO), including people with disabilities and veterans.
💡 Quick Summary
Seeking a career-building opportunity? The Customer Advocacy Specialist I position is now open for candidates interested in the Back Office Jobs sector. This role in Bangalore offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Back Office Jobs is a plus.