Job Description
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Skills
Tableau
SQL
Marketing
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Job details
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Job type
Full-time
Location
Melbourne VIC
Benefits
Pulled from the full job description
Birthday leave
Employee discount
Parental leave
Full job description
Job no: 998050
Work type: Full-Time
Location: Melbourne - CBD & Inner
Categories: Digital
Join the Country Road Group as a Customer Analyst and help shape the way we understand and engage with our customers. In this key role, you’ll turn data into insights that support strategies to drive customer engagement, retention, and loyalty.
Working closely with our Marketing, Loyalty, and Customer Engagement teams, you'll be responsible for gathering, interpreting, and presenting customer data to support both day-to-day decisions and long-term strategic planning. Your work will play a vital role in helping the business better understand our customers and deliver exceptional experiences.
Key responsibilities
Perform detailed customer data analysis using SQL to extract actionable insights from large datasets.
Write complex SQL queries to explore, retrieve, and analyse data from various sources, supporting both ad-hoc analysis and ongoing reporting needs.
Support the creation of dashboards and reports in Tableau and Google Data Studio, ensuring data accuracy and relevance for key stakeholders.
Help design and maintain reports and dashboards using tools like Tableau and Google Data Studio to visualise key metrics, campaign performance, and customer behaviour trends.
Assist with customer data analysis, identifying trends, patterns, and insights related to customer engagement, retention, and campaign performance.
Support customer behaviour analysis in customer segmentation and analysis of key metrics like CLV and churn.
Assist in personalisation strategies, journey mapping, and engagement initiatives and contribute to loyalty program optimisation through ongoing data analysis and KPI reporting.
Apply predictive analytics, machine learning, and statistical techniques to deliver actionable insights that support customer engagement, personalisation, and marketing optimisation.
Key capabilities
Experience in data analysis, customer analytics, or a related role in a retail environment
Proficiency in SQL for querying data, with the ability to write complex queries to extract insights from large datasets.
Experience with data visualisation tools like Tableau or Google Data Studio to create interactive dashboards and reports.
Experience working with Python, R, and SQL, as well as cloud-based platforms like AWS or Google Cloud as well as Google Analytics.
Experience with basic customer data analysis, including segmentation, campaign analysis, and customer behaviour reporting.
Ability to organise and structure data from multiple sources for analysis.
Understanding of data privacy regulations (e.g., GDPR, CCPA) and ensuring compliance in data collection and reporting.
Strong interpersonal skills, able to work effectively with cross-functional teams and support multiple stakeholders.
Ability to present data and insights clearly and concisely to both technical and non-technical teams.
Analytical mindset with the ability to identify and resolve data-related issues, especially when writing SQL queries.
Why work for CRG?
The Country Road Group is one of Australasia’s largest Lifestyle Brand Houses comprising of iconic brands such as Country Road, POLITIX, Trenery, Witchery and MIMCO. Here are some of the great things we offer:
Generous employee discounts across our House of Brands
Seasonal clothing allowance
An additional day of leave for your birthday
An Industry leading Parental Leave Program
Flexible working arrangements to support work/life balance
Annual learning calendar to support the ongoing development of our team
Support community partnerships across our Corporate Social Responsibility Program
We are committed to operating ethically, sustainably, and responsibly.
About CRG
Country Road Group is Australia's largest Lifestyle Brand Houses comprising of iconic brands including Country Road, POLITIX, Trenery, Witchery and MIMCO. Our Values include being Customer Obsessed, Collaborative, Inspirational, Responsible and Dedicated to Quality. We are looking for highly motivated and passionate individuals to be part of the Group’s evolution and support each brand to realise their full potential.
Country Road Group is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. If you have any support or access requirements, we encourage you to advise us at time of application to assist you through the recruitment process
Advertised: 11 Jul 2026 AUS Eastern Standard Time
Applications close: 15 Aug 2026 AUS Eastern Standard Time
Country Road Group is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. If you have any support or access requirements, we encourage you to advise us at time of application to assist you through the recruitment process.
Country Road Group prefers to manage all sourcing directly, please submit your applications to this role if you are interested. Please note introductions via agency will not be accepted.
Here’s how the job qualifications align with your profile.
Skills
Tableau
SQL
Marketing
+ show more
Do you have experience in Tableau?
Job details
Here’s how the job details align with your profile.
Job type
Full-time
Location
Melbourne VIC
Benefits
Pulled from the full job description
Birthday leave
Employee discount
Parental leave
Full job description
Job no: 998050
Work type: Full-Time
Location: Melbourne - CBD & Inner
Categories: Digital
Join the Country Road Group as a Customer Analyst and help shape the way we understand and engage with our customers. In this key role, you’ll turn data into insights that support strategies to drive customer engagement, retention, and loyalty.
Working closely with our Marketing, Loyalty, and Customer Engagement teams, you'll be responsible for gathering, interpreting, and presenting customer data to support both day-to-day decisions and long-term strategic planning. Your work will play a vital role in helping the business better understand our customers and deliver exceptional experiences.
Key responsibilities
Perform detailed customer data analysis using SQL to extract actionable insights from large datasets.
Write complex SQL queries to explore, retrieve, and analyse data from various sources, supporting both ad-hoc analysis and ongoing reporting needs.
Support the creation of dashboards and reports in Tableau and Google Data Studio, ensuring data accuracy and relevance for key stakeholders.
Help design and maintain reports and dashboards using tools like Tableau and Google Data Studio to visualise key metrics, campaign performance, and customer behaviour trends.
Assist with customer data analysis, identifying trends, patterns, and insights related to customer engagement, retention, and campaign performance.
Support customer behaviour analysis in customer segmentation and analysis of key metrics like CLV and churn.
Assist in personalisation strategies, journey mapping, and engagement initiatives and contribute to loyalty program optimisation through ongoing data analysis and KPI reporting.
Apply predictive analytics, machine learning, and statistical techniques to deliver actionable insights that support customer engagement, personalisation, and marketing optimisation.
Key capabilities
Experience in data analysis, customer analytics, or a related role in a retail environment
Proficiency in SQL for querying data, with the ability to write complex queries to extract insights from large datasets.
Experience with data visualisation tools like Tableau or Google Data Studio to create interactive dashboards and reports.
Experience working with Python, R, and SQL, as well as cloud-based platforms like AWS or Google Cloud as well as Google Analytics.
Experience with basic customer data analysis, including segmentation, campaign analysis, and customer behaviour reporting.
Ability to organise and structure data from multiple sources for analysis.
Understanding of data privacy regulations (e.g., GDPR, CCPA) and ensuring compliance in data collection and reporting.
Strong interpersonal skills, able to work effectively with cross-functional teams and support multiple stakeholders.
Ability to present data and insights clearly and concisely to both technical and non-technical teams.
Analytical mindset with the ability to identify and resolve data-related issues, especially when writing SQL queries.
Why work for CRG?
The Country Road Group is one of Australasia’s largest Lifestyle Brand Houses comprising of iconic brands such as Country Road, POLITIX, Trenery, Witchery and MIMCO. Here are some of the great things we offer:
Generous employee discounts across our House of Brands
Seasonal clothing allowance
An additional day of leave for your birthday
An Industry leading Parental Leave Program
Flexible working arrangements to support work/life balance
Annual learning calendar to support the ongoing development of our team
Support community partnerships across our Corporate Social Responsibility Program
We are committed to operating ethically, sustainably, and responsibly.
About CRG
Country Road Group is Australia's largest Lifestyle Brand Houses comprising of iconic brands including Country Road, POLITIX, Trenery, Witchery and MIMCO. Our Values include being Customer Obsessed, Collaborative, Inspirational, Responsible and Dedicated to Quality. We are looking for highly motivated and passionate individuals to be part of the Group’s evolution and support each brand to realise their full potential.
Country Road Group is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. If you have any support or access requirements, we encourage you to advise us at time of application to assist you through the recruitment process
Advertised: 11 Jul 2026 AUS Eastern Standard Time
Applications close: 15 Aug 2026 AUS Eastern Standard Time
Country Road Group is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. If you have any support or access requirements, we encourage you to advise us at time of application to assist you through the recruitment process.
Country Road Group prefers to manage all sourcing directly, please submit your applications to this role if you are interested. Please note introductions via agency will not be accepted.
💡 Quick Summary
Seeking a career-building opportunity? The Customer Analyst - Country Road Group position is now open for candidates interested in the Marketing Executive Jobs sector. This role in Melbourne offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Marketing Executive Jobs is a plus.