Customer and Partner Solutions Engineer, gUP Play

Job details
Here’s how the job details align with your profile.
Pay

$123,000 - $176,000 a year
Job type

Full-time
 
Employer insights
Often responds within 3 days
Responds to all applications
Based on activity in the last 30 days
Active 17 days ago
Based on activity on indeed
 
Full job description
The application window will be open until at least May 22, 2025. This opportunity will remain online based on business needs which may be before or after the specified date.
Note: By applying to this position you will have an opportunity to share your preferred working location from the following: Boulder, CO, USA; Atlanta, GA, USA.
Minimum qualifications:
Bachelor’s degree in Engineering, Computer Science, a related field, or equivalent practical experience.
3 years of experience coding with one or more programming languages (e.g., Java, C/C++, Python).
Experience working with database technologies (e.g., SQL, NoSQL).
Experience troubleshooting technical issues for internal/external partners or customers.

Preferred qualifications:
Master’s degree in Engineering, Computer Science, Business, or a related field.
3 years of experience working with client-side web technologies (e.g., HTML, CSS, JavaScript, or HTTP).
Development experience with Python, Java, or Javascript/Typescript.
Experience in an analytical role such as business intelligence, data analytics, or statistics and in implementing data pipelines and dashboards.
Ability to prioritize and manage several concurrent projects.
Comfortable evaluating a new problem space, identifying stakeholders, and proposing technical solutions.
About the job
In gTech Users and Products (gUP), our mission is to advocate for Google’s users by creating helpful and trusted experiences across the product ecosystem. We achieve this by meeting partners and consumers where they are with support and help, representing their needs with our product partners and proposing fixes and features that elevate their engagement with Google's diverse product ecosystem. Additionally we provide a range of product services that ensure our products are optimized for every user, no matter where they are in the world (e.g., localization, digitization, partner integration, and more).

The gUP Play Technical team leverages technology and our engineering experience to enable support and operations at scale through automation, building customized software solutions, and vendorization. We work closely with the Play products and engineering teams to help technical partners (such as App and Games developers) succeed.

As a Customer & Partner Solutions Engineer supporting Google Play you will enable support at scale through automation, tooling, and vendorization. This encompasses identifying opportunities for scale, working with gUP and our product area stakeholders to define requirements, proposing solutions, and then implementing those solutions. A core focus of our team is "right sizing" the solutions we provide, balancing expected impact against the effort required. The best solution may be a full stack web application, or a vendor team, or perhaps a simple Apps Script.

Google creates products and services that make the world a better place, and gTech’s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers’ complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.

To learn more about gTech, check out our video.

The US base salary range for this full-time position is $123,000-$176,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about benefits at Google.

Responsibilities
Build tooling and processes that enable gUP to support partners and developers at scale.
Implement reporting infrastructure (dashboards, pipelines) used by both gUP and the product areas we support.
Handle technical escalations from vendors, and determine ways to avoid future escalations.
Evaluate new opportunities to reduce manual effort by the gUP Play team and to further scale the produces we support.
Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, ****** orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.

United States
Colorado
Boulder Show on map Get directions