Job Description
Job description
We Are Hiring – Customer Service Executive (Credit Card Voice Process – US Bank) (CNX)
Client: US Based Bank – Credit Card / Retail Banking/Fraud
Location: Thane / Malad (Mumbai)
About the Role:
Join MNC as part of the Credit Card / Retail Banking Voice Process for US Based Bank. This role involves handling customer queries related to credit cards, providing accurate information, and ensuring excellent customer service for US-based customers.
Job Responsibilities:
• Handle inbound/outbound calls for JPMC Bank’s credit card customers.
• Assist with card activations, billing queries, transactions, payments, and dispute resolution.
• Ensure compliance with process guidelines and US banking standards.
• Deliver empathetic, professional, and customer-focused support.
• Achieve defined KPIs such as CSAT, AHT, and Quality.
Eligibility Criteria:
• Education: HSC Pass / Graduate.
• Minimum 06 months of experience in Customer Service (Voice Process) required.
• Excellent communication skills in English (mandatory).
• Comfortable working in US Rotational Shifts (Night Shifts).
• Relieving letter from last organization is mandatory.
• UAN-based background verification will be conducted.
Salary & Benefits:
• Salary: Up to ₹35,000 In-hand + Incentives/OT.
• 5 Days Working (Rotational Shifts & Offs).
• Transport facilities available.
• Career growth opportunities with MNC for BFSI processes.
Rounds of Interviews:
• AMCAT Assessment
• HR Screening
• Voice & Accent Round
• Operations Round
Transport :
Centralized Pick Up or Home Drop in Night Shifts Only.
Note : Candidate should be an resident of Mumbai only no relocation cases.
Email : [email protected]
Mobile No : +91-XXXXXXXXXX
Job Types: Full-time, Permanent
Pay: Up to ₹35,000.00 per month
Benefits:
• Health insurance
• Provident Fund
Education:
• Higher Secondary(12th Pass) (Preferred)
Experience:
• Customer Service: 1 year (Required)
Location:
• Thane, Maharashtra (Required)
Work Location: In person
We Are Hiring – Customer Service Executive (Credit Card Voice Process – US Bank) (CNX)
Client: US Based Bank – Credit Card / Retail Banking/Fraud
Location: Thane / Malad (Mumbai)
About the Role:
Join MNC as part of the Credit Card / Retail Banking Voice Process for US Based Bank. This role involves handling customer queries related to credit cards, providing accurate information, and ensuring excellent customer service for US-based customers.
Job Responsibilities:
• Handle inbound/outbound calls for JPMC Bank’s credit card customers.
• Assist with card activations, billing queries, transactions, payments, and dispute resolution.
• Ensure compliance with process guidelines and US banking standards.
• Deliver empathetic, professional, and customer-focused support.
• Achieve defined KPIs such as CSAT, AHT, and Quality.
Eligibility Criteria:
• Education: HSC Pass / Graduate.
• Minimum 06 months of experience in Customer Service (Voice Process) required.
• Excellent communication skills in English (mandatory).
• Comfortable working in US Rotational Shifts (Night Shifts).
• Relieving letter from last organization is mandatory.
• UAN-based background verification will be conducted.
Salary & Benefits:
• Salary: Up to ₹35,000 In-hand + Incentives/OT.
• 5 Days Working (Rotational Shifts & Offs).
• Transport facilities available.
• Career growth opportunities with MNC for BFSI processes.
Rounds of Interviews:
• AMCAT Assessment
• HR Screening
• Voice & Accent Round
• Operations Round
Transport :
Centralized Pick Up or Home Drop in Night Shifts Only.
Note : Candidate should be an resident of Mumbai only no relocation cases.
Email : [email protected]
Mobile No : +91-XXXXXXXXXX
Job Types: Full-time, Permanent
Pay: Up to ₹35,000.00 per month
Benefits:
• Health insurance
• Provident Fund
Education:
• Higher Secondary(12th Pass) (Preferred)
Experience:
• Customer Service: 1 year (Required)
Location:
• Thane, Maharashtra (Required)
Work Location: In person
💡 Quick Summary
Seeking a career-building opportunity? The Customer Banking Specialist position is now open for candidates interested in the Bank Jobs sector. This role in Mumbai offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Bank Jobs is a plus.
