Job Description
Benefits
Pulled from the full job description
Annual leave
Company pension
Private medical insurance
Full job description
At Queensmith, we understand that our greatest asset is our exceptional team. As a Customer Care Advisor, you support all aspects of the customer journey, ensuring that every touchpoint receives the same level of care and attention. Supporting both online and in-store customers, you act as the voice of the customer, ensuring a seamless and exceptional experience for every client, every time. Your role involves managing customer interactions across various channels and collaborating with internal teams to maintain high service standards. Your contributions are integral to our journey.
Handle customer queries across multiple contact channels, including telephone, email, live chat, and social media
Manage appointments, ensuring customers are well-prepared and informed
Support customers with online and in-store orders, addressing pre-sale and post-sale enquiries
Collaborate with other teams to ensure customer expectations are met in line with company guidelines
Demonstrate exceptional customer service and attention to detail
Participate in active learning and knowledge sharing to enhance customer experience and performance
Develop comprehensive product knowledge and act as a brand ambassador
Assist the sales team in retail operations as needed
Requirements
Bachelor's degree or equivalent experience
Proven experience in customer service, preferably in a retail environment
Proficiency with CRM systems and multiple communication platforms
Strong organisational and time management skills
Excellent verbal and written communication skills
High attention to detail and accuracy
Ability to work effectively in a fast-paced environment and communicate with various stakeholders
Skills
Proficiency in Apple OS and G Suite
Strong interpersonal and emotional intelligence skills
Excellent telephone and email communication skills
Ability to manage multiple tasks and priorities effectively
Strong problem-solving abilities, solution-orientated
Knowledge of the jewellery industry is a plus
Benefits
Opportunities for growth and progression across departments,
An annual company-wide bonus scheme (Included in the advertised compensation package),
Employee Recognition Programme,
Paid Time Off & Holidays,
Financial Benefits,
Workplace Culture Initiatives and Events,
Private Healthcare Plan and Wellness Benefits,
Generous Pension Plans,
Training & Professional Development,
Employee Assistance Programme - Counselling,
Pulled from the full job description
Annual leave
Company pension
Private medical insurance
Full job description
At Queensmith, we understand that our greatest asset is our exceptional team. As a Customer Care Advisor, you support all aspects of the customer journey, ensuring that every touchpoint receives the same level of care and attention. Supporting both online and in-store customers, you act as the voice of the customer, ensuring a seamless and exceptional experience for every client, every time. Your role involves managing customer interactions across various channels and collaborating with internal teams to maintain high service standards. Your contributions are integral to our journey.
Handle customer queries across multiple contact channels, including telephone, email, live chat, and social media
Manage appointments, ensuring customers are well-prepared and informed
Support customers with online and in-store orders, addressing pre-sale and post-sale enquiries
Collaborate with other teams to ensure customer expectations are met in line with company guidelines
Demonstrate exceptional customer service and attention to detail
Participate in active learning and knowledge sharing to enhance customer experience and performance
Develop comprehensive product knowledge and act as a brand ambassador
Assist the sales team in retail operations as needed
Requirements
Bachelor's degree or equivalent experience
Proven experience in customer service, preferably in a retail environment
Proficiency with CRM systems and multiple communication platforms
Strong organisational and time management skills
Excellent verbal and written communication skills
High attention to detail and accuracy
Ability to work effectively in a fast-paced environment and communicate with various stakeholders
Skills
Proficiency in Apple OS and G Suite
Strong interpersonal and emotional intelligence skills
Excellent telephone and email communication skills
Ability to manage multiple tasks and priorities effectively
Strong problem-solving abilities, solution-orientated
Knowledge of the jewellery industry is a plus
Benefits
Opportunities for growth and progression across departments,
An annual company-wide bonus scheme (Included in the advertised compensation package),
Employee Recognition Programme,
Paid Time Off & Holidays,
Financial Benefits,
Workplace Culture Initiatives and Events,
Private Healthcare Plan and Wellness Benefits,
Generous Pension Plans,
Training & Professional Development,
Employee Assistance Programme - Counselling,
💡 Quick Summary
Seeking a career-building opportunity? The Customer Care Advisor - Fine Jewellery position is now open for candidates interested in the Event Management Jobs sector. This role in London offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Event Management Jobs is a plus.
