Job Description
Profile Description: Customer Care & Tele-caller – E-Commerce
Company Name: BigShip ClickStore Private Limited
Location: F-101, Elite Golf Green, Sector 79. Noida
Salary Slab: ₹15,000 per month
Job Responsibilities:
• Customer Support & Query Handling:
• Answer customer inquiries via phone, email, and chat regarding orders, products, and services.
• Resolve customer complaints efficiently and ensure high levels of satisfaction.
• Maintain a polite, professional, and helpful attitude during all interactions.
• Order Processing & Follow-Ups:
• Assist customers with order placements, cancellations, refunds, and returns.
• Follow up on pending orders, delivery issues, and payment confirmations.
• Ensure timely coordination with the logistics team for smooth order fulfilment.
• Tele calling & Lead Generation:
• Make outbound calls to potential customers to promote TREAZUREA (jewellery) and GADGETREA (tech accessories) brands.
• Follow up with interested customers and convert leads into sales.
• Handle inquiries from social media, website chats, and other platforms.
• Customer Feedback & Data Management:
• Collect and record customer feedback to improve service quality.
• Maintain accurate records of customer interactions and transactions.
• Prepare daily/weekly reports on customer queries and resolutions.
• Retention & Relationship Building:
• Develop good relationships with existing customers and encourage repeat purchases.
• Provide personalised assistance to premium customers to enhance their shopping experience.
Qualifications & Requirements:
• Education: Minimum 12th pass; a degree in any discipline is preferred.
• Experience: 0–2 years of experience in customer support or tele-calling, preferably in e-commerce.
• Skills:
• Strong verbal and written communication skills in Hindi & English.
• Basic knowledge of e-commerce platforms and order processing.
• Good listening and problem-solving abilities.
• Ability to handle pressure and multitask effectively.
Benefits:
• Opportunity to work in a fast-growing e-commerce environment.
• Hands-on experience with customer handling and sales.
• Career growth opportunities within the company.
Job Type: Full-time
Pay: Up to ₹15,000.00 per month
Work Location: In person
Expected Start Date: 04/10/2026
Company Name: BigShip ClickStore Private Limited
Location: F-101, Elite Golf Green, Sector 79. Noida
Salary Slab: ₹15,000 per month
Job Responsibilities:
• Customer Support & Query Handling:
• Answer customer inquiries via phone, email, and chat regarding orders, products, and services.
• Resolve customer complaints efficiently and ensure high levels of satisfaction.
• Maintain a polite, professional, and helpful attitude during all interactions.
• Order Processing & Follow-Ups:
• Assist customers with order placements, cancellations, refunds, and returns.
• Follow up on pending orders, delivery issues, and payment confirmations.
• Ensure timely coordination with the logistics team for smooth order fulfilment.
• Tele calling & Lead Generation:
• Make outbound calls to potential customers to promote TREAZUREA (jewellery) and GADGETREA (tech accessories) brands.
• Follow up with interested customers and convert leads into sales.
• Handle inquiries from social media, website chats, and other platforms.
• Customer Feedback & Data Management:
• Collect and record customer feedback to improve service quality.
• Maintain accurate records of customer interactions and transactions.
• Prepare daily/weekly reports on customer queries and resolutions.
• Retention & Relationship Building:
• Develop good relationships with existing customers and encourage repeat purchases.
• Provide personalised assistance to premium customers to enhance their shopping experience.
Qualifications & Requirements:
• Education: Minimum 12th pass; a degree in any discipline is preferred.
• Experience: 0–2 years of experience in customer support or tele-calling, preferably in e-commerce.
• Skills:
• Strong verbal and written communication skills in Hindi & English.
• Basic knowledge of e-commerce platforms and order processing.
• Good listening and problem-solving abilities.
• Ability to handle pressure and multitask effectively.
Benefits:
• Opportunity to work in a fast-growing e-commerce environment.
• Hands-on experience with customer handling and sales.
• Career growth opportunities within the company.
Job Type: Full-time
Pay: Up to ₹15,000.00 per month
Work Location: In person
Expected Start Date: 04/10/2026
💡 Quick Summary
Seeking a career-building opportunity? The Customer Care & Telecaller – eCommerce (Noida Candidate Only) position is now open for candidates interested in the Telecaller Jobs sector. This role in Noida offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Telecaller Jobs is a plus.
