Job Description
Job details
No matching job preferences
Salary
₹18,000 - ₹28,000 a month
Job type
Full-time
Fresher
Regular / Permanent
Shift and schedule
Morning shift
Benefits & Perks
Provident Fund
Qualifications
Diploma (Preferred)
Total work: 1 year (Preferred)
Benefits
Pulled from the full job description
Provident Fund
Full Job Description
Responsibilities:
Chat-based Customer Support: Provide assistance and support to customers through chat-based communication channels.
Respond to Inquiries: Address customer inquiries, concerns, and requests promptly and accurately.
Troubleshooting: Identify and resolve customer issues by asking relevant questions, diagnosing problems, and providing appropriate solutions.
Product Knowledge: Acquire in-depth knowledge of the company's products, services, and processes to effectively assist customers.
Professional Communication: Interact with customers in a professional and courteous manner, maintaining a friendly and empathetic tone.
Information Retrieval: Retrieve and provide accurate information to customers regarding order status, account details, policies, and other relevant information.
Qualifications and Skills:
Excellent written communication skills with strong grammar, spelling, and typing speed.
Customer-centric mindset with a strong focus on delivering exceptional customer service.
Empathy and patience to understand and address customer concerns effectively.
Problem-solving skills with the ability to think quickly and provide appropriate solutions.
Multitasking abilities to manage multiple chat conversations simultaneously.
Knowledge of customer service software, chat platforms, and CRM systems is a plus.
Job Types: Full-time, Regular / Permanent, Fresher
Salary: ₹18,000.00 - ₹28,000.00 per month
Benefits:
Provident Fund
Schedule:
Morning shift
Supplemental pay types:
Commission pay
Performance bonus
Education:
Diploma (Preferred)
Experience:
total work: 1 year (Preferred)
No matching job preferences
Salary
₹18,000 - ₹28,000 a month
Job type
Full-time
Fresher
Regular / Permanent
Shift and schedule
Morning shift
Benefits & Perks
Provident Fund
Qualifications
Diploma (Preferred)
Total work: 1 year (Preferred)
Benefits
Pulled from the full job description
Provident Fund
Full Job Description
Responsibilities:
Chat-based Customer Support: Provide assistance and support to customers through chat-based communication channels.
Respond to Inquiries: Address customer inquiries, concerns, and requests promptly and accurately.
Troubleshooting: Identify and resolve customer issues by asking relevant questions, diagnosing problems, and providing appropriate solutions.
Product Knowledge: Acquire in-depth knowledge of the company's products, services, and processes to effectively assist customers.
Professional Communication: Interact with customers in a professional and courteous manner, maintaining a friendly and empathetic tone.
Information Retrieval: Retrieve and provide accurate information to customers regarding order status, account details, policies, and other relevant information.
Qualifications and Skills:
Excellent written communication skills with strong grammar, spelling, and typing speed.
Customer-centric mindset with a strong focus on delivering exceptional customer service.
Empathy and patience to understand and address customer concerns effectively.
Problem-solving skills with the ability to think quickly and provide appropriate solutions.
Multitasking abilities to manage multiple chat conversations simultaneously.
Knowledge of customer service software, chat platforms, and CRM systems is a plus.
Job Types: Full-time, Regular / Permanent, Fresher
Salary: ₹18,000.00 - ₹28,000.00 per month
Benefits:
Provident Fund
Schedule:
Morning shift
Supplemental pay types:
Commission pay
Performance bonus
Education:
Diploma (Preferred)
Experience:
total work: 1 year (Preferred)
💡 Quick Summary
Seeking a career-building opportunity? The Customer Care Associate position is now open for candidates interested in the MIS Executive sector. This role in Pune offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in MIS Executive is a plus.
