Customer Care Associate

VGL Group

Jaipur

priyanshi.kumar@vaibhavglobal.com

Posted : 5 months ago

VGL COMPANY OVERVIEW:

Listed in 1++6-+7 on Indian stock exchanges, Vaibhav Global Ltd (VGL) is an end-to-end electronic deep discount electronic retailer of fashion jewelry, gemstones and lifestyle products in US, UK, Germany & Canada.

Today’s customers seek convenient shopping experience. We are available to the customers via our proprietary 24X7 TV Shopping channels (Shop LC in US & Germany and Shop TJC in UK) and other digital medium which includes website, mobile apps, Over-The-Top platforms (OTT’s), social media and third-party marketplaces. Thus, today VGL reaches out to almost 124 million households across US, UK & Germany. As digitization increases, online retail is expected to grow and mature, our portfolio & omni-channel strategy will accordingly evolve alongside. VGL has a group turnover of approx. Rs. 2,750 Crore (FY 2021- 2022) and employs over 4000 people globally. VGL has its head office as well as its main manufacturing facility in Jaipur, India, which employs approx. 3000 people, including contract workers.

We have consistently believed that value creation and sustainable business practices are complimentary goals. Renewable energy is a key focus area in VGL’s strategy for mitigating climate change risks. We’re committed to conducting business with minimum impact on the environment. We have undertaken and continue to undertake several ‘Green initiative’ measures to protect the environment. Our SEZ unit at India was conferred with ‘Excellence Award’ for ‘IGBC Performance Challenge 2021 for Green Built Environment’ which reflects our strong commitment and dedication towards environment sustainability. For more details, please refer to our ESG report (https://www.vaibhavglobal.com/reports).

Under our flagship one-for-one meals initiative ‘Your Purchase Feeds...’, we served 13 million meals to school children in India, US and UK. With this, we have served 63 million meals till date. We encourage our team members to donate at least two hours every month for charitable causes that is tracked through our performance system.

VGL is a Great Place to Work (GPTW) certified organization.

SHOPLC OVERVIEW:

A subsidiary of VGL, Shop LC was established in Austin, TX in 2007 and is now broadcasting live to 75-million homes in US. Our growing eCom presence is through our website https://www.shoplc.com/. Shop LC ships approx. 25,000 products to its US customers every day. Shop LC, US employs approx. 550 people in operations such as warehousing, customer service, merchandising, marketing, eCom, Marketplaces, Live Studio. Its management resides at the US headquarters in Austin, with extended support from the Global Headquarters in India. United States in our largest market and delivers the highest revenue share. The contribution of this region to our consolidated revenue stands at 68%.

TJC OVERVIEW:

A subsidiary of VGL, TJC was established in London, UK in 2006 and now broadcasts live to 25 million homes in UK as well as has an eCom presence through website https://www.tjc.co.uk/ . TJC ships approx. 12000 products to its UK customers every day. TJC employs approx. 220 people in London in various divisions with extended teams in India.

SHOPLC GERMANY OVERVIEW:

ShopLC Germany TV & eCom was launched in 2021 from Dusseldorf, Germany. We are very excited with this new market and see tremendous growth potential in Germany and entire Europe. Our coverage has already reached 27 million households and is expanding. Our eCom side of business can be checked out through our website https://www.shoplc.de/ .

Our Purpose:

Delivering joy.

Our Vision:

Be the Value Leader in Electronic Retailing of Jewelry and Lifestyle Products.

Our Mission:

To deliver one million meals per day to children in need by 'FY31' through our one for one meal program: your purchase feeds...

Our Core Values:

Teamwork
Honesty
Commitment
Passion
Positive attitude
Job Description
As a Call Center Associate, you will be responsible for providing exceptional customer service to our global retail channels. Your primary role will involve handling calls, addressing customer inquiries, resolving issues, and ensuring a high level of customer satisfaction.

Requirement and Skills:

High school diploma or equivalent.
Proven experience in a call center or customer service role is advantageous.
Strong active listening and problem-solving abilities.
Excellent communication and interpersonal skills.
Ability to work in a fast paced and dynamic environment.
Adaptability and willingness to work in a 24/7 environment, including weekends and holidays.
Customer-centric attitude with a genuine desire to serve customers.
Strong attention to detail and organizational skills.
Ability to remain calm and professional under pressure.
The Perks:

A fun-life balance.
Culture of openness and flexibility allows employees to keep growing and gravitating to roles that fit their talents and passions.
We are offering 5,000/- INR as a travel allowance which is apart from the salary basis attendance %.
We follow the 5.5 working days policy.
Work Location:
G-135, EPIP, Sitapura, Jaipur-302022, India


Job Overview
Compensation
₹ 3,60,000 - 4,20,000 Yearly
Level
Level 2
Location
Jaipur
Experience
1 Years
Qualification
12th Pass/Graduate
Work Mode:
Onsite
Job Type:
Fulltime

India
Rajasthan
Jaipur Show on map Get directions