Job Description
Job Description for Customer Service Representative
Designation: Customer Service Representative (CSR)
Have to resolute customer’s query via Email/ Chat- Call if required
Experience: Freshers - 2 Years
Qualification: HSC & Above
Process: Blended Inbound Process
Shift: 247 process. Rotational shift.8 hours shift
Week Offs: Rotational week off. 6 Day working
Work Location: Kolkata, 700154
Pick up & drop for odd shifts
''EXCELLENT COMMUNICATION IN ENGLISH IS MANDATORY ''
Job Description:
Manage amounts of incoming calls.
Identify and assess customers needs to achieve satisfaction.
Build sustainable relationships and trust with customer accounts through open and interactive communication.
Provide accurate, valid, and complete information by using the right methods/tools.
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution, Keep records of customer interactions, process customer accounts and file documents.
Follow communication procedures, guidelines, and policies.
Additional Benefits:
· Joining Bonus of Rs.12,000 after completion of 30 Days
· Loyalty bonus of Rs.10,000 after completion of 6 months
· Incentives
· Travel Allowance
· Food Allownace and Food Coupons ( Sodexo )
· Performance Bonus
· In House GYM
· Employee Referral Program
· Company-sponsored Social Events
· Game area spread across 1500 Sq Ft
Job Types: Full-time, Regular / Permanent, Fresher
Salary: ₹12,000.00 - ₹15,400.00 per month
Benefits:
• Cell phone reimbursement
• Commuter assistance
• Flexible schedule
• Food provided
• Health insurance
• Internet reimbursement
• Leave encashment
• Life insurance
• Paid sick time
• Paid time off
• Provident Fund
Schedule:
• Day shift
• Fixed shift
• Morning shift
• Rotational shift
Supplemental pay types:
• Commission pay
• Joining bonus
• Overtime pay
• Performance bonus
• Quarterly bonus
• Shift allowance
• Yearly bonus
Application Question(s):
• Are you staying in Mumbai
Designation: Customer Service Representative (CSR)
Have to resolute customer’s query via Email/ Chat- Call if required
Experience: Freshers - 2 Years
Qualification: HSC & Above
Process: Blended Inbound Process
Shift: 247 process. Rotational shift.8 hours shift
Week Offs: Rotational week off. 6 Day working
Work Location: Kolkata, 700154
Pick up & drop for odd shifts
''EXCELLENT COMMUNICATION IN ENGLISH IS MANDATORY ''
Job Description:
Manage amounts of incoming calls.
Identify and assess customers needs to achieve satisfaction.
Build sustainable relationships and trust with customer accounts through open and interactive communication.
Provide accurate, valid, and complete information by using the right methods/tools.
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution, Keep records of customer interactions, process customer accounts and file documents.
Follow communication procedures, guidelines, and policies.
Additional Benefits:
· Joining Bonus of Rs.12,000 after completion of 30 Days
· Loyalty bonus of Rs.10,000 after completion of 6 months
· Incentives
· Travel Allowance
· Food Allownace and Food Coupons ( Sodexo )
· Performance Bonus
· In House GYM
· Employee Referral Program
· Company-sponsored Social Events
· Game area spread across 1500 Sq Ft
Job Types: Full-time, Regular / Permanent, Fresher
Salary: ₹12,000.00 - ₹15,400.00 per month
Benefits:
• Cell phone reimbursement
• Commuter assistance
• Flexible schedule
• Food provided
• Health insurance
• Internet reimbursement
• Leave encashment
• Life insurance
• Paid sick time
• Paid time off
• Provident Fund
Schedule:
• Day shift
• Fixed shift
• Morning shift
• Rotational shift
Supplemental pay types:
• Commission pay
• Joining bonus
• Overtime pay
• Performance bonus
• Quarterly bonus
• Shift allowance
• Yearly bonus
Application Question(s):
• Are you staying in Mumbai
💡 Quick Summary
Seeking a career-building opportunity? The Customer Care Blended | Kolkata | INBOUND position is now open for candidates interested in the MIS Executive sector. This role in Kolkata offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in MIS Executive is a plus.